{"id":3615321,"url":"https://alion.io/job/deloitte-servicenow-consultant-2","title":"ServiceNow Consultant","company":{"id":2997997,"name":"Deloitte","domain":"deloitte.dk","url":"https://alion.io/company/deloitte-dk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Helsinki, Finland"],"countries":["FI"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-02T13:24:12Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-11T09:11:39Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Help leading organisations transform the way they work with ServiceNow.\nAre you passionate about ServiceNow and how technology can transform business operations? Would you like to work on meaningful client engagements, develop your expertise and collaborate with experienced professionals across the Nordics and globally? We are growing our ServiceNow business in Finland and looking for a ServiceNow Consultant to join us in Helsinki.\nAt Deloitte, we combine ServiceNow expertise with extensive business, industry and technology consulting capabilities. We help clients unlock the full potential of ServiceNow as an enterprise-wide platform for business transformation, connecting people, processes and technology across IT, HR, Customer Service, Finance, Risk, Cyber and other business functions.\nThrough our Advice, Implement & Operate approach, we support clients throughout their ServiceNow journey - from strategy and advisory to implementation, Application Management Services (AMS) and continuous improvement.\nThis is an opportunity to develop your ServiceNow career while helping build our growing business in Finland, supported by Deloitte's Nordic and global expertise.\n What you'll do\nAs a ServiceNow Consultant, you will help our clients design, implement and continuously improve ServiceNow solutions that address real business needs.\nYour assignments may range from transformation and implementation projects to continuous development and Application Management Services. You may also work as part of a client's own team, bringing your expertise to support their ServiceNow platform development, governance and transformation initiatives.\nOne day you might be facilitating a client workshop or designing a new service portal, while another could involve implementing workflows, supporting a client's platform team or improving an existing ServiceNow solution.\nDepending on your experience and interests, your responsibilities may include:\nDesigning, configuring and implementing ServiceNow solutions based on client needs and platform best practices.\nUnderstanding business processes, identifying improvement opportunities and translating requirements into effective solutions.\nParticipating in implementation projects, from requirements gathering and solution design to testing, deployment and adoption.\nDeveloping workflows, automation, applications, service portals and digital experiences for employees, customers and other stakeholders.\nSupporting ServiceNow Application Management Services, continuous improvement and platform development.\nContributing to change management, user adoption, training and knowledge transfer.\nCollaborating with solution architects, developers and business consultants across Deloitte's Nordic and global network.\nExploring emerging ServiceNow capabilities, including AI-powered workflows and intelligent automation.\nParticipating in client workshops, demonstrations and proposals as your experience grows.\nWhy Deloitte?\nWork on complex, high-impact challenges. Design ServiceNow solutions for major organisations, addressing business needs beyond traditional IT Service Management.\nInfluence the entire ServiceNow lifecycle. Our Advice, Implement & Operate approach creates opportunities to advise clients, lead solution architecture and support the long-term evolution of their platforms.\nCombine technology with business expertise. Collaborate with Deloitte specialists across technology, strategy, risk, cyber, human capital and industry consulting.\nAccess Nordic and global expertise. Become part of an international ServiceNow community where you can exchange ideas, solve complex challenges and work with experienced professionals across borders.\nShape our ServiceNow capabilities in Finland. Take an active role in shaping architectural decisions, challenging existing approaches and helping clients build sustainable ServiceNow solutions. Contribute to our technical direction, architecture practices and the development of our local ServiceNow business.\nContinue developing as an architect. Deepen your expertise through challenging engagements, relevant certifications and collaboration with experienced peers.\nAt Deloitte, we value every individual and prioritise feedback and coaching at all stages of your career.\nOur flat hierarchy means that work is centred around the strengths of the deloittees. We make a positive impact on each other, our clients, and society through our significant client projects.\nWe work with a hybrid model and aim to offer flexibility to our employees. We value face-to-face collaboration and learning at our comfortable office in Ruoholahti, while also providing opportunities for remote work.\n What we're looking for\nWe are looking for someone who enjoys solving problems, working with clients and continuously developing their technical and consulting skills.\nIdeally, you bring:\nAt least 2-3 years of hands-on experience with ServiceNow implementation, configuration or development.\nGood understanding of ServiceNow platform capabilities and implementation best practices.\nExperience in one or more ServiceNow solution areas, such as ITSM, ITOM, ITAM, CSM, FSM, HRSD, IRM, SecOps, SPM, App Engine or AI-powered solutions.\nAbility to understand business requirements and translate them into practical ServiceNow solutions.\nUnderstanding of service management processes and how technology supports business transformation.\nStrong analytical, problem-solving and communication skills.\nA collaborative mindset and willingness to share knowledge and learn from others.\nFluency in Finnish and English.\nAdditional advantages include:\nServiceNow certifications, such as CSA, CAD or Certified Implementation Specialist.\nExperience with ServiceNow portals, Employee Center, customer portals or other digital experience solutions.\nExperience with integrations, APIs, JavaScript or ServiceNow application development.\nExperience in consulting, client-side platform teams or Application Management Services.\nExperience in change management, user training or adoption activities.\nInterest in emerging ServiceNow technologies and AI-driven automation.\nYou do not need expertise across all ServiceNow areas. We value specialists who bring strong knowledge of one or more solutions, along with curiosity and motivation to grow.\n We look forward to receiving your application!\nWhen: Apply now or by Sunday, 15 November at the latest.\nHow: Please submit your application through our recruitment system. Be sure to include your CV and cover letter. We would like to hear about your experience, interests and what you would like to achieve next in your ServiceNow career and what kind of colleague you would be.\nQuestions about the role: If you have any questions about the position or Deloitte as an employer, Jussi Vuokko, ServiceNow Offering Lead (+358 40 760 9676) will be happy to answer on Wednesday 11.11. at 15:00-16:00 or on Thursday 12.11. at 10:00-11:00.\nQuestions about the recruitment process: You can read more about us and our recruitment process on our website. If you did not find the answer you were looking for, please contact our recruitment team at .\nLearn more about Deloitte on LinkedIn, TikTok, Instagram, and Facebook.\nTogether makes progress\nAt Deloitte, we value diverse skills, perspectives, and experiences, as they enable us to effectively solve complex challenges for our clients. We encourage you to apply for the position if you believe your skills can contribute to our team’s success.\nYou will have the opportunity to work alongside over 450,000 colleagues globally and nearly 900 colleagues in Finland across Audit & Assurance, Tax & Legal, and Consulting services. At Deloitte, it’s all about people, each with something special to offer. We collaborate closely with one another and with our clients, making great things happen. That’s how we create real change.\nDeloitte is where you’ll find unlimited opportunities to succeed and realise your full potential, together.","description_format":"text","description_chars":8001,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Finnish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Finland","iso":"FI","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Audit & Assurance Firms","Financial Advisory, Valuation & Restructuring","Management Consulting","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-11-02T16:15:09Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.893,"p_room":0.9,"age_days":8,"expected_fill_days":23,"reasons":["conf:1","velocity","win:mid","comp:junior"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/deloitte-servicenow-consultant-2","json_url":"https://alion.io/job/deloitte-servicenow-consultant-2.json","meta":{"generated_at":"2026-11-11T09:16:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15282,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2997997},"rest":"https://alion.io/mcp/rest/get_company?id=2997997"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdeloitte-servicenow-consultant-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdeloitte-servicenow-consultant-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdeloitte-servicenow-consultant-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/deloitte-servicenow-consultant-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdeloitte-servicenow-consultant-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3615321}},{"tool":"search_jobs","arguments":{"company":"deloitte.dk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3615321},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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