Digital Delivery Manager

The core responsibilities for the job include the following:

Communicating and Influencing:

• Act as the primary liaison between the UK digital teams and the Virgin DTH scrum teams, ensuring clear, consistent communication.
• Represent the Virgin DTH Digital team in local forums and leadership discussions.
• Build strong, trusted relationships with stakeholders across VA and DTH to enable smooth delivery operations.
• Provide regular and transparent updates to leadership on progress, risks, and issues.

Leadership and People Management:

• Lead and manage the Virgin DTH-based scrum teams, ensuring high performance and alignment with VA digital goals.
• Oversee recruitment, onboarding, and staff development within the Virgin-DTH Digital team.
• Foster a collaborative, inclusive, and innovative team culture.
• Act as the point of escalation for team issues and support staff well-being.
• Conduct regular performance reviews and support career progression.
• Ensure local compliance with HR and organizational policies.
• Lead and manage a team of software developers (Android, iOS, and full stack), AI/ML engineers, and SDETs.
• Mentor and provide support to the team.

Digital Delivery and Agile Execution:

• Drive Agile delivery practices across Scrum teams, ensuring consistent and high-quality output.
• Support the successful delivery of digital products and services through effective team coordination.
• Oversee project timelines, resource allocation, and sprint planning activities.
• Collaborate with product owners to prioritize backlogs and manage capacity.
• Address and mitigate risks and blockers to delivery in real time.

Stakeholder Engagement and Communication:

• Build and maintain strong relationships with internal and external stakeholders.
• Provide updates and reporting on Virgin-DTH delivery activities to UK and global leadership.
• Represent the Digital team at local and global meetings and forums.
• Ensure alignment between Virgin-DTH teams and overall digital strategy.

Operational and Local Hub Management:

• Ensure Virgin-DTH teams are equipped with the tools and environments needed for success.
• Coordinate closely with facilities and IT for smooth operational management.
• Drive continuous improvement initiatives across processes and ways of working.
• Monitor and report on local delivery KPIs and metrics.
• Act as the face of the VA Digital team locally, building pride and engagement in the hub.

Requirements:

• BE / B Tech or ME / M Tech, preferably in a technical or scientific field, with 14 or more years of experience in an IT project-based environment, or any equivalent combination of experience, education, and/or training is required.
• 5 years of proven experience in software engineering resource management or a related role, with a strong understanding of software development and support processes and Agile methodologies.
• Must be technically astute to whiteboard solutions to articulate design.
• Proven experience in leading teams across front-end, back-end, full-stack development, and mobile app development.
• Experienced in leading AI teams with a strong foundation in machine learning and generative AI.
• Strong leadership and people management experience, ideally in a multi-location or global environment
• Demonstrable experience in stakeholder management and cross-functional team collaboration.
• In-depth understanding of Agile frameworks (Scrum, SAFe, Kanban).
• Excellent communication, organizational, and problem-solving skills.
• Experience in Team Leadership: Managed, mentored, coached, and developed teams, fostering a collaborative and creative work environment.
• Experience in resource allocation, capacity planning & resource utilization.
• Experience in performance management by providing regular performance feedback, recognizing achievements, and addressing areas for improvement.
• Strong experience in leading diversified software development teams (Android / iOS development, AI, full stack, etc. ).
• Strong understanding of quality and security practices.
• Experience with automation of quality, compliance, and testing frameworks (BDD / TDD).
• Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
• Knowledge of industry best practices and emerging trends in IT engineering resource management.
• Experience in Team Leadership: Managed, mentored, coached, and developed teams, fostering a collaborative and creative work environment.

Behavioral Competencies:

• Ability to champion a collaborative environment by empowering team members, demonstrating resilience, being inclusive, and building a culture of trust.
• Ability to build and sustain robust networks across internal and external stakeholders.
• Being a coach/mentor/advisor to drive continuous team development and growth.
• Use systemic thinking to drive business results and strategic decisions that enhance organizational outcomes.
• Ability to advocate for customer-focused innovations, model empathy in decision-making, inspire others to approach problems from the customer's perspective, and make decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty.

Preferred Qualification:

• Strong background in software development and knowledge of SDLC processes.
• Understanding of various technology stacks and well-versed in the latest developments in software development and AI/ML.
• Strong knowledge of the cloud (AWS / Azure) is an added advantage.
• Have a proven track record of growing in an organization through promotions.