{"id":499930,"url":"https://alion.io/job/delta-capita-production-support-avp","title":"Production Support - AVP","company":{"id":172173,"name":"Delta Capita","domain":"deltacapita.com","url":"https://alion.io/company/delta-capita","size_band":"11-50","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":83,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Finance","role_family":"Finance","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":52000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2969},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"CI/CD","optional":false},{"name":"Git","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Java","optional":false},{"name":"Jenkins","optional":false},{"name":"Oracle","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-07-09T10:23:17Z","employer_posted_date":"2026-07-09","last_verified_at":"2026-11-05T21:48:17Z","board_verified":true,"closed_at":null,"days_open":119,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":118},"description":"Location: Pune - Hybrid\nEmployment Type: Permanent\nAbout the Role:\nWe are seeking an experienced Assistant Vice President (AVP) - Production Support to lead the Production Support function for a strategic Capital Markets platform supporting Global Markets Back Office Operations, with a primary focus on Derivatives Settlements and Post-Trade Processing.\nThe successful candidate will be responsible for ensuring the stability, availability, and operational excellence of business-critical applications while leading a high-performing production support team. This role requires strong technical expertise, leadership capabilities, excellent stakeholder management, and deep understanding of incident management within a global financial services environment.\nThe ideal candidate should have experience supporting high-volume, business-critical production systems and possess a strong understanding of ITIL Service Management principles, production governance, and operational risk.\nCore Responsibilities:\nProduction Support & Service Management\nLead end-to-end production support for business-critical Capital Markets applications, ensuring high availability and operational stability.\n\nOwn Major Incident Management, Problem Management, Event Management, and Production Support processes following ITIL best practices.\n\nDrive rapid restoration of services during production incidents while ensuring timely business communication and stakeholder updates.\n\nCoordinate cross-functional teams including Development, Infrastructure, Database, Middleware, Network, and Business Operations to resolve production issues.\n\nLead production support teams and establish operational processes, governance, and service standards for new applications where required.\n\nEnsure production issues are prioritized based on business impact, regulatory obligations, and service level commitments.\n\nIncident, Problem & Change Management\nManage P1/P2 incidents, bridge calls, crisis management, and executive-level communication during critical production outages.\n\nPerform impact assessment, stakeholder communication, escalation management, and incident coordination across global teams.\n\nDrive Root Cause Analysis (RCA), Post Incident Reviews (PIR), and Problem Management to eliminate recurring issues.\n\nEnsure all incidents, service requests, and production changes comply with ITIL processes and organizational governance.\n\nParticipate in Change Advisory Board (CAB) activities and production release governance.\n\nMonitor SLA, KPI, and operational metrics while identifying opportunities for continual service improvement.\n\nOperational Excellence\nPerform production health checks, application sanity testing, and service availability monitoring.\n\nExecute release activities including deployments, role swaps, server restarts, batch scheduling validation, and production readiness checks.\n\nPlan, coordinate, and execute Disaster Recovery (DR) exercises and validate business continuity procedures.\n\nMaintain operational documentation including runbooks, SOPs, knowledge repositories, recovery procedures, and support playbooks.\n\nDrive automation initiatives to improve operational efficiency and reduce manual effort.\n\nBusiness & Stakeholder Management\nPartner with Business Operations, Technology, Infrastructure, and Vendor teams to ensure seamless production support.\n\nProvide timely communication to business stakeholders regarding incidents, service degradation, planned maintenance, and production risks.\n\nSupport audit, compliance, regulatory, and operational risk initiatives by maintaining evidence and documentation.\n\nTechnical Responsibilities\nSupport enterprise applications running on Unix/Linux, Windows Server, Java, and relational databases.\n\nTroubleshoot application, middleware, database, and infrastructure issues in production environments.\n\nDevelop and execute SQL queries, scripts, and database procedures across Sybase, Oracle, or SQL Server.\n\nMonitor and manage batch processing using enterprise scheduling tools such as Control-M or AutoSys.\n\nSupport application deployments and CI/CD activities using Jenkins, Git, and related DevOps tools.\n\nRequirements\nRequired Skills & Experience\n10+ years of experience in Production Support, Application Support, or IT Service Management within Financial Services or Investment Banking.\n\nProven experience leading Production Support teams supporting mission-critical applications.\n\nStrong experience managing production environments with high transaction volumes and stringent availability requirements.\n\nHands-on experience in Incident Management, Problem Management, Change Management, and Major Incident Management using ITIL best practices.\n\nStrong knowledge of Unix/Linux, Windows Server, Java, SQL, and relational databases (Sybase, Oracle, or SQL Server).\n\nExperience with enterprise scheduling tools such as Control-M or AutoSys.\n\nExperience using ServiceNow, Remedy, GSD, or similar ITSM platforms.\n\nExcellent troubleshooting, analytical, and problem-solving skills.\n\nStrong stakeholder management skills with the ability to communicate effectively across technology, operations, and business teams.\n\nDemonstrated ability to manage crisis situations, executive communications, and production escalations.\n\nExperience working within Agile and DevOps delivery models.\n\nStrong ownership mindset with excellent planning, prioritization, and execution skills.\n\nPreferred Skills\nExperience supporting Calypso Back Office modules with exposure to Settlements, Accounting, Cash Management, and Trade Lifecycle processing.\n\nStrong understanding of OTC and Exchange-Traded Derivatives operations, including settlements and post-trade processing.\n\nKnowledge of Fixed Income, Foreign Exchange (FX), Equities, Credit, Commodities, and Derivative products.\n\nExperience with SWIFT settlements, payment processing, confirmations, and reconciliation workflows.\n\nWorking knowledge of Jenkins, Git, JIRA, CI/CD pipelines, and release automation.\n\nITIL Foundation or higher certification.\n\nExperience supporting globally distributed production environments across multiple regions.\n\nExposure to operational risk management, audit, compliance, and regulatory controls within investment banking environments.\n\nDesired Leadership Competencies\nStrong people leadership with experience building, mentoring, and developing production support teams.\n\nAbility to influence cross-functional stakeholders and drive operational excellence across global teams.\n\nCustomer-focused mindset with a commitment to service quality and continuous improvement.\n\nProven ability to make sound decisions under pressure while maintaining effective stakeholder communication.\n\nStrong governance, risk management, and execution capabilities with a focus on operational resilience.\n\nHow We Work:\nDelta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.\nThis is a permanent full-time position located in Pune. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks.\nWho We Are:\nDelta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.\nOur 3 offerings are:\n· Managed Services\n· Consulting & Solutions\n· Technology\nTo know more about Delta Capita and our culture click here: Working at DC - Delta Capita","description_format":"text","description_chars":8371,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","RegTech, AML & Compliance","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-09-07T09:12:54Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.47,"p_room":0.28,"age_days":118,"expected_fill_days":34,"reasons":["conf:4","velocity","win:tail","crowd:"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/delta-capita-production-support-avp","json_url":"https://alion.io/job/delta-capita-production-support-avp.json","meta":{"generated_at":"2026-11-05T23:55:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5483,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172173},"rest":"https://alion.io/mcp/rest/get_company?id=172173"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdelta-capita-production-support-avp"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdelta-capita-production-support-avp"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdelta-capita-production-support-avp"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/delta-capita-production-support-avp\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdelta-capita-production-support-avp"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":499930}},{"tool":"search_jobs","arguments":{"company":"deltacapita.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":499930},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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