{"id":1649587,"url":"https://alion.io/job/delta-dental-customer-service-trainee","title":"Customer Service Trainee","company":{"id":1790674,"name":"Delta Dental","domain":"deltadental.com","url":"https://alion.io/company/deltadental-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Farmington Hills, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":60000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":372},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-21T08:53:43Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Job Title:\nCustomer Service TraineeNumber of Positions:\n10Location:\nFarmington Hills, MILocation Specifics:\nFully RemoteJob Summary:\nCandidates must reside in Michigan within a reasonable commuting distance of our Farmington Hills, MI office for team meetings, collaborative sessions, and training.\nTraining will be hybrid.\nAt Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities for all. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.\nAt Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do - from taking charge of our careers, to helping colleagues and lending a hand in the community.\nTypical Assignments:\nIn a developing and learning capacity, the Trainee will perform the following typical assignments:\nResearches inquiries by accessing the claims processing system and other informational sources\n\nResponds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc.\n\nMaintains related departmental records and files\n\nOperates office equipment which may include a personal computer, calculator, copier, fax machine, etc.\n\nMakes corrections to claims and eligibility\n\nEnters new claims, eligibility and subscriber information into the mainframe\n\nReviews subscriber’s coverage to determine type and level of benefits\n\nMinimum Requirements:\nBidding Requirements:\nPossess a high school diploma or equivalent\n\nOne year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience\n\nSuccessful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor or Customer Service Associate position)\n\nEmployees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday\n\nEmployees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday\n\nThe company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national 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