{"id":3167977,"url":"https://alion.io/job/delta-electronics-service-manager-data-center-solutions","title":"SERVICE MANAGER DATA CENTER SOLUTIONS","company":{"id":62165,"name":"Delta Electronics","domain":"deltaww.com","url":"https://alion.io/company/delta-electronics","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":58000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1279},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T15:33:39Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T12:49:21Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Delta Group established its EMEA operations in 1995, with its regional headquarters in Hoofddorp, near Amsterdam, supporting Delta’s corporate mission:“To provide innovative, clean and efficient energy solutions for a better tomorrow.”\nDelta EMEA has a strong commitment to R&D, developing advanced energy-efficient technologies and solutions for strategic industries. Data Center Solutions is one of our key areas for growth, offering our professionals the opportunity to develop their careers and technical expertise in Critical Power, UPS systems and energy solutions for Data Centers.\nJoining Delta means becoming part of an international environment where you can develop your technical expertise in Critical Power and Data Centers, working with advanced technologies and solutions while collaborating with professionals across different countries.\nTogether with our 80,000 colleagues worldwide, we believe in technology, innovation and collaboration to develop more efficient and sustainable energy solutions.\nService Manager - Data Center Solutions\nSobre el puesto\nSobre el puesto\nDelta Electronics busca un/a Service Manager - Data Center Solutions para liderar el servicio técnico en España, combinando amplia experiencia práctica en UPS/SAI y Critical Power con liderazgo de equipos y gestión de servicios y proyectos de Data Center.\nSerá responsable del equipo de Field Service Engineers y de garantizar la disponibilidad, fiabilidad y rendimiento de las soluciones, liderando commissioning, mantenimiento, resolución de incidencias y escalaciones técnicas, con foco en SLA, seguridad, calidad y satisfacción del cliente.\nResponsabilidades principales\nLiderazgo técnico y de servicio\nLiderar la actividad de servicio técnico de UPS/SAI, Critical Power y soluciones de Data Center, asegurando la disponibilidad, fiabilidad y rendimiento de los sistemas.\nActuar como referente técnico y punto de escalación ante incidencias críticas y problemas complejos de UPS/SAI, proporcionando soporte al equipo de Field Service.\nLiderar procesos de RCA, análisis de fallos y acciones correctivas, impulsando estándares técnicos y mejora continua.\nGarantizar el cumplimiento de SLA y estándares de seguridad, calidad y servicio.\nGestión de equipo y recursos\nLiderar, coordinar y desarrollar al equipo de Field Service Engineers, planificando los recursos de acuerdo con las necesidades de servicio y proyectos.\nDesarrollar las capacidades técnicas del equipo, especialmente en UPS/SAI y Critical Power, mediante formación, coaching y transferencia de conocimiento.\nCoordinar proveedores, partners y subcontratistas, supervisando la calidad y cumplimiento del servicio.\nProyectos y Commissioning\nParticipar activamente en proyectos de Data Center y Critical Power, especialmente durante instalación, commissioning, puesta en marcha y entrega.\nCoordinar los recursos de Field Service y colaborar con Project Management e Ingeniería durante la ejecución de los proyectos.\nProporcionar liderazgo técnico durante el commissioning y troubleshooting de sistemas UPS/SAI, asegurando una correcta transición del proyecto al servicio y mantenimiento.\nGestión de clientes y servicio\nActuar como interlocutor técnico y de servicio con clientes, gestionando escalaciones críticas, contratos de mantenimiento y compromisos de SLA.\nSupervisar los principales indicadores de servicio, incluyendo disponibilidad, cumplimiento de SLA, MTTR y KPI operativos, impulsando las acciones de mejora necesarias.\nApoyar a Ventas y Business Development aportando expertise técnico en UPS/SAI y servicios.\nExcelencia operativa\nIdentificar riesgos técnicos y operativos que puedan afectar a la continuidad del servicio y apoyar los correspondientes planes de contingencia.\nImpulsar la mejora continua de los procesos de mantenimiento y servicio, garantizando el cumplimiento de los requisitos de seguridad, calidad y medioambiente.\nConocimientos técnicos\nEs imprescindible contar con conocimiento avanzado y experiencia práctica en UPS/SAI: arquitectura y configuración, instalación y commissioning, mantenimiento preventivo/correctivo, diagnóstico de averías y RCA.\n\nConocimientos sólidos de baterías/almacenamiento, Critical Power, distribución eléctrica, PDU, STS/ATS, grupos electrógenos, medidas eléctricas y calidad de energía.\nBuen conocimiento del ecosistema Data Center y de la integración con BT, cuadros eléctricos, BMS/DCIM y sistemas de misión crítica. Se valorarán conocimientos de refrigeración.\nMuy valorable experiencia con Delta o fabricantes de referencia como Schneider Electric, Vertiv, Eaton o Legrand.\nCompetencias\n\nLiderazgo y credibilidad técnica para gestionar equipos experimentados en UPS/SAI y Critical Power.\nAlta capacidad de diagnóstico, análisis, RCA y resolución de problemas.\nCapacidad de planificación, priorización y gestión de recursos, trabajando eficazmente bajo presión.\nOrientación al cliente, servicio, seguridad, calidad, fiabilidad y mejora continua.\nExcelentes habilidades de comunicación y gestión de stakeholders, en entornos internacionales y transversales.\nFormación e idiomas\n\nFormación técnica en Ingeniería Eléctrica/Electrónica, Ingeniería Industrial, Electrotecnia o formación técnica equivalente.\nUna amplia y relevante experiencia profesional en UPS/SAI y Critical Power podrá compensar la ausencia de titulación universitaria, así como certificaciones de DC Dynamics.\nEspañol: nivel fluido/nativo.\nInglés: nivel profesional.\nWe offer a competitive benefits package (salary, bonus and fringe benefits) and work-life balance. We are also committed to the development of our people, building a long career with us.\nAs an innovative and global company, you are offered a friendly working atmosphere and a constructive working environment leaving much room for new possibilities and ideas. Use this opportunity and show us your motivation and vision for the future.","description_format":"text","description_chars":5885,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false},{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Telecommunications","Electrical & Electronic Engineering","EV Charging"],"lifecycle":[{"event":"open","at":"2026-10-23T17:49:32Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":82,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/delta-electronics-service-manager-data-center-solutions","json_url":"https://alion.io/job/delta-electronics-service-manager-data-center-solutions.json","meta":{"generated_at":"2026-10-25T15:08:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21841,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":62165},"rest":"https://alion.io/mcp/rest/get_company?id=62165"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdelta-electronics-service-manager-data-center-solutions"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdelta-electronics-service-manager-data-center-solutions"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdelta-electronics-service-manager-data-center-solutions"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/delta-electronics-service-manager-data-center-solutions\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdelta-electronics-service-manager-data-center-solutions"}]}