{"id":1148471,"url":"https://alion.io/job/delta-solutions-strategies-client-systems-support-specialist","title":"Client Systems Support (Specialist)","company":{"id":673134,"name":"Delta Solutions & Strategies","domain":"deltasands.com","url":"https://alion.io/company/deltasands","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":120000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":288},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"closed","first_seen_at":"2026-09-23T16:04:14Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-08T14:31:34Z","board_verified":false,"closed_at":"2026-10-08T14:31:34Z","days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"Delta Solutions & Strategies is seeking a Client Systems Support Specialist to support our team at Vandenberg SFB. The Client Systems Support team provides responsive, comprehensive, and secure end-user IT support across all S4S networks and facilities. Personnel ensure users have reliable access to classified and unclassified systems, communications tools, and collaboration platforms necessary to execute the mission. This position integrates front-line Help Desk functions, technical endpoint support, and executive IT services within a single service delivery framework. The Client Systems Support staff troubleshoot, configure, and maintain end-user systems, provide account and access assistance, coordinate escalations with enterprise providers, and ensure compliance with DoD cybersecurity and configuration management standards.\nWhat you will be doing:\nServe as the first point of contact for all IT service requests via phone, ticketing system, email, or walk-up support\nLog, categorize, and prioritize incidents and service requests in accordance with established service-level objectives\nPerform Tier I and Tier II troubleshooting for workstations, laptops, mobile devices, printers, and peripheral equipment\nDiagnose and resolve software, operating system, and user application issues within established baselines and STIG requirements\nJoin systems to the domain, configure network settings, and ensure connectivity to shared drives, printers, and collaboration tools\nDeploy and maintain system images, patches, and baseline configurations to ensure standardization and compliance\nInstall, configure, and troubleshoot CAC, Token, and multi-factor authentication (MFA) solutions across classified and unclassified networks\nAssist with account access issues, password resets, and permissions management in coordination with the Identity and Access Management team\nPerform workstation hardening, vulnerability remediation, and endpoint security enforcement in support of RMF and ACAS requirements\nProvide on-site and remote support for VTC, Teams, and other collaboration systems used in operational and executive environments\nDeliver white-glove support to senior leaders and executive staff, including system setup, data migration, secure mobile device configuration, and event support\nCoordinate VIP event or conference support, ensuring seamless connectivity, display configuration, and real-time troubleshooting\nDevelop, update, and maintain user support documentation, standard operating procedures, and quick-reference guides\nMonitor ticket queues to ensure timely response, escalation, and closure in alignment with performance metrics\nTrack and report recurring issues to identify systemic problems and recommend corrective actions\nMaintain asset accountability, tagging, and inventory accuracy for assigned devices and peripherals\nSupport after-hours operations, contingency activities, and mission exercises as required\nParticipate in configuration reviews, patch cycles, and readiness inspections to maintain compliance with DoD and organizational policies\nProvide feedback to engineering and cybersecurity teams on observed issues, performance impacts, and improvement opportunities\nSupport users and assist with the coordination and completion of paperwork required to resolve negligent discharge of classified information incidents and events.\nTrain and mentor junior technicians in troubleshooting techniques, customer service standards, and documentation practices\nServe as a property custodian as required by DoDI 5000.64, DAFI 23-111, and AFMAN 17-1203, maintaining accountability of assigned A/V assets.\nSupport exercises, operational events, and contingency scenarios by ensuring the rapid setup, testing, and operation of client systems.\nWhat you will need:\nTS/SCI Security Clearance\n4-6 years of experience providing Tier II client or desktop support, system configuration, and technical issue resolution across multiple networks and environments. Demonstrated experience supporting classified systems or executive/VIP customers preferred.\nBachelor’s degree in Information Systems, Computer Science, or related field, or equivalent experience (4 years).\nMust meet position and certification requirements outlined in DoD 8140 for Technical Support Specialist or System Administrator role at the appropriate tier within six months of hire. Certifications such as CompTIA A+, Network+, Security+, or Microsoft MCSA/MD-100/101 are preferred.\nOther Requirements:\nStrong customer service and communication skills with ability to support personnel at all organizational levels including senior leaders. Knowledge of ITSM ticketing systems (e.g., ServiceNow) and DoD configuration management standards. Familiarity with endpoint hardening, patching, and vulnerability management practices. Ability to lift up to 50 lbs. and support physical system setup in office or operations center environments. Provide after-hours and contingency support as required.","description_format":"text","description_chars":4982,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Military","Professional Services","Space Defense"],"lifecycle":[{"event":"open","at":"2026-09-23T16:34:01Z"},{"event":"close","at":"2026-10-08T14:31:34Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/delta-solutions-strategies-client-systems-support-specialist","json_url":"https://alion.io/job/delta-solutions-strategies-client-systems-support-specialist.json","meta":{"generated_at":"2026-10-18T14:45:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21123,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673134},"rest":"https://alion.io/mcp/rest/get_company?id=673134"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdelta-solutions-strategies-client-systems-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdelta-solutions-strategies-client-systems-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdelta-solutions-strategies-client-systems-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/delta-solutions-strategies-client-systems-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdelta-solutions-strategies-client-systems-support-specialist"}]}