Onboarding Operations Analyst

Descrizione azienda

We are the tech company behind the media and sporting moments that matter.

Over four decades, Deltatre has grown to employ more than 1,000 experts worldwide.

We're trusted by the biggest broadcasters, telcos, media companies, sport governing bodies, leagues, and federations.

Our products, innovation, dependability, and people continue to redefine how the value of live and on-demand sport, film, TV, and news content is maximized across streaming, digital, data, graphics, officiating, and through marketplace strategy and growth services.

Posizione

For this role you must be able to work on a hybrid basis with at least 1 day per week working in our office based in Skopje.

Vesper is Deltatre's video platform, powering OTT streaming experiences for major sports and media brands. As residents migrate onto Vesper, their user, entitlement, and payment data has to move with them cleanly - and the Delivery team is responsible for making that happen without disrupting the customer experience.

As Onboarding Operations Analyst, you will own the day-to-day mechanics of onboarding resident data onto Vesper - from initial scoping and gap analysis through go-live and post-launch monitoring. You will work closely with the Project team throughout the onboarding lifecycle, and with Product and Engineering when platform changes or product decisions are required.

Responsibilities

Data Migration & Onboarding

• Work with the Project team to onboard customer user, entitlement, and payment data onto the Vesper platform.
• Maintain a working understanding of the product, sufficient to assess the downstream consequences of migrated data.
• Work with payment providers to ensure the successful migration of payment data.

Client Workshops & Escalation

• Attend workshops with residents to scope, troubleshoot, and complete gap analysis for the migration.
• Act as the escalation point for technical onboarding-related questions.
• Support data review cycles, acting as the escalation point for related questions.

Post Go-Live & Data Health

• Conduct post go-live monitoring to confirm the migration has been a success.
• Produce periodic data health reports, identify issues, and support their resolution.

Process Improvement & Documentation

• Maintain and build upon self-serve guidance material that streamlines the onboarding process.
• Use AI tools to streamline onboarding processes and supporting documentation.
• Identify and implement process improvements that help the onboarding process scale across residents.

Requisiti

You have done this before: you have sat in front of a client with a messy dataset and a deadline, worked out what actually needs to move where, and seen a migration through to a clean go-live.

Required

• Experience with data migrations, ideally involving user, entitlement, or payment data.
• Strong analytical and problem-solving skills, with demonstrated experience working through gap analysis and data discrepancies.
• Experience working directly with clients or customers in workshops, scoping, or troubleshooting sessions.
• Ability to understand product and platform behavior well enough to reason about downstream impact from data.
• Experience producing and maintaining process documentation or self-serve guidance material.
• Practical experience using AI tools to improve day-to-day efficiency and documentation quality.
• Strong written and oral communication skills, including with non-technical stakeholders.
• Experience working in an operations, business analysis, or technical onboarding capacity.
• 1-2+ years of related work experience.

Valued

• Experience working with payment providers or payment data migrations.
• Experience in a start-up or fast-moving, scaling operational environment.
• Familiarity with Jira and Confluence.
• Interest or experience in the sports or media/streaming industry.

Who Thrives Here

This role sits at the operational core of onboarding - you are the person who knows where the data actually is, what it will do once it lands, and who to call when it doesn't behave. That means working across Project, Product, and Engineering without waiting for someone else to own the ambiguity.

People who do well here are comfortable holding the detail on a data discrepancy and the client conversation about it in the same afternoon. They document as they go rather than after the fact, and they treat a recurring manual task as a problem to automate rather than a fact of life.

Process and what to expect

• Introductory conversation: a step for us to get to know each other better, and for us to answer all questions you might have around Deltatre.
• 1-hour Technical round of Interview: we will deep dive on your experience and collect examples of the responsibilities you've been dealing with in your past experience. A chance to deep dive on the role and for you to ask questions.
• 1-hour Competency Based Interview: we will ask you situational questions around how you deal with real-life scenarios at work. Easier doing it, more than explaining it.

If any of these formats would be difficult for you, tell us - we adjust regularly and can usually accommodate.

Accessibility and accommodation questions are welcome at any stage. Tell us what would work for you.