Senior TOC Operator

Descrizione azienda

We are the tech company behind the media and sporting moments that matter.

Over four decades, Deltatre has grown to employ more than 1,000 experts worldwide.

We're trusted by the biggest broadcasters, telcos, media companies, sport governing bodies, leagues, and federations.

Our products, innovation, dependability, and people continue to redefine how the value of live and on-demand sport, film, TV, and news content is maximized across streaming, digital, data, graphics, officiating, and through marketplace strategy and growth services.

Posizione

This role is offered on a UK employment contract. Candidates must be based in the UK as we are unable to support remote working from outside the country due to local employment and tax legislation.

This role sits within Deltatre's Technical Operations Center (TOC), a 24/7 global operation that acquires signals and streams linear channels and live events via satellite, IP, and fiber. Operators work in a shift pattern, monitoring channels, systems, and alerts around the clock. The role reports to the TOC Lead.

As Senior TOC Operator, you will do the hands-on work - signal acquisition, encoding and streaming, monitoring, and L1 troubleshooting - while overseeing the TOC Operators' day-to-day work on 24/7 linear channels, system and alert monitoring, and UXQA checks as needed. You'll also help shape the procedures, automation, and onboarding that keep the team effective.

Responsibilities

Live signal acquisition and streaming

• Acquire signals via IP, satellite, or fiber
• Stream 24/7 linear channels and live events using a variety of encoders
• Support the video encoding technologies used by the company
• Assist with daily system checks

Monitoring, troubleshooting, and incident management

• Monitor 24/7 linear channels, systems, and alerts, including UXQA checks as needed
• Mitigate basic issues and carry out L1 troubleshooting
• Escalate issues effectively, and track and report incidents clearly
• Regularly review and report on incident management performance, ensuring tickets are resolved in a timely and effective way

Team oversight and scheduling

• Oversee and manage the TOC Operators, ensuring effective day-to-day operations
• Maintain schedules for broadcasts and staff
• Maintain rosters for sickness and annual leave to ensure adequate team coverage and compliance with business needs

Procedures, automation, and team development

• Define and improve procedures and best practices for linear channel and system monitoring
• Define and improve procedures and best practices for signal acquisition via IP, satellite, or fiber
• Drive automation initiatives to streamline recurring tasks, reducing manual effort and errors
• Facilitate cross-training within the team to build flexibility and capability
• Own the onboarding and training of new starters, equipping them with the knowledge and skills to succeed

Requisiti

This is the experience that will help you hit the ground running.

Required

• 2+ years' experience in live transmission and/or 24/7 OTT broadcast environments or similar
• 2+ years' experience of B2C and B2B live streaming at scale
• Excellent knowledge of broadcast systems, broadcast IT systems, and their supporting networks, including basic network configuration and troubleshooting
• Hands-on experience with satellite downlinking and fiber acquisition
• Experience with IP formats such as HLS, RTMP, and SRT, and general use of streaming protocols and encoders/transcoders
• Experience analyzing service operations data to support incident management, and identifying service issues, following standard procedure or establishing workarounds on the fly
• Understanding of quality standards for service delivery, the resources needed to deliver live broadcast services, the causes and consequences of service failure, and business continuity procedures
• Excellent written and spoken English
• Proficiency with Microsoft Office, Google Sheets/Docs, and both Mac and PC
• A secondary school qualification (High School Diploma, GED, or A-level equivalent)
• Able to work flexible and unsociable hours, including nights, national holidays, and weekends

Valued

• College or university degree or coursework

Who Thrives Here

This role works in a 24/7 global operation where a channel or live event can't be paused while you work out what's wrong. You're hands-on at the signal and encoder level and responsible for how the shift runs for the TOC Operators around you, often in the small hours, at weekends, and on national holidays. It suits someone who decides quickly and calmly when a feed is failing live - following procedure where one exists and building a workaround on the fly where it doesn't - and who escalates early with the incident details a colleague needs to pick the issue up.

People who do well here work independently without a supervisor in the room, and are just as comfortable joining colleagues from other departments when a project needs it. They leave the team stronger than they found it: cross-training colleagues, bringing new starters up to speed, writing down what works, and automating repetitive tasks so the next shift makes fewer manual mistakes. They also keep the rota honest, so every shift is properly covered when sickness or leave hits.

Process and what to expect

• Introductory conversation: a step for us to get to know each other better, and for us to answer all questions you might have around Deltatre.
• 1-hour Technical round of Interview: we will deep dive on your experience and collect examples of the responsibilities you've been dealing with in your past experience. A chance to deep dive on the role and for you to ask questions.
• 1-hour Competency Based Interview: we will ask you situational questions around how you deal with real-life scenarios at work. Easier doing it, more than explaining it.

If any of these formats would be difficult for you, tell us - we adjust regularly and can usually accommodate.

Accessibility and accommodation questions are welcome at any stage. Tell us what would work for you.