{"id":4313951,"url":"https://alion.io/job/deluxe-clover-solutions-engineer","title":"Clover Solutions Engineer","company":{"id":2690018,"name":"Deluxe","domain":"deluxe.com","url":"https://alion.io/company/deluxe-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":80000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T14:23:39Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Why Join Us\nBe part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies-and we invest in you accordingly.\nWe’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.\nWe offer competitive benefits starting on day one, designed to support your life both in and out of work.\n42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.\nThe Clover Solutions Engineer delivers exceptional merchant experience from sale through installation and ongoing support. This role partners with Sales to process and quality-check applications, resolve documentation and pricing issues, and ensure accurate, efficient account activation. As a Clover and payment solutions expert, the position provides merchant consultation, training, and support, and researches new Clover solutions. The role collaborates with Sales, Retention, and Operations to improve adoption, installation rates, efficiency, and customer experience.\nJob Functions\nPartner with Sales during onboarding to process applications, validate documentation and pricing, and minimize delays or rejections.\nAssess merchants' business and payment needs and recommend appropriate Clover products and payment solutions.\nServe as a Clover subject matter expert, providing demonstrations and training to merchants and internal partners.\nFollow up after installation to confirm Clover equipment is activated and working and address open merchant needs.\nManage Clover support requests and tickets, coordinating across departments to resolve account, installation, and service issues promptly.\nRespond to merchants, sales consultants, and internal partner calls and emails with knowledgeable assistance.\nResearch new Clover applications and payment solutions to meet evolving merchant needs.\nCollaborate with Sales, Retention, Operations, and other partners to improve processes, installation and adoption rates, and efficiency.\nMaintain current knowledge of Clover products, merchant services, payment processing, point-of-sale solutions, and industry developments.\nIdentify recurring merchant and onboarding issues and recommend improvements to processes, tools, training, and the merchant experience.\nBasic Qualifications\nEducation\nBachelor's degree in Business Administration, Marketing, Finance, or a related field, or equivalent education and work experience.\nMust be 18 years of age or older\nWork Experience\n3+ years of experience in merchant services, payments, financial services, fintech, point-of-sale solutions, or a related industry.\nCustomer-facing experience in sales support, merchant onboarding, payment solutions, account management, implementation, or customer support.\nExperience supporting merchant applications, onboarding, installation, training, or account servicing.\nPreferred Qualifications\nExperience with Clover or comparable point-of-sale and payment solutions.\nKnowledge of merchant acquiring, payment processing, applications, pricing, and onboarding.\nAbility to assess merchant needs and recommend suitable products and payment solutions.\nStrong presentation and training skills, with the ability to explain payment solutions to merchants of varying technical knowledge.\nStrong problem-solving, organizational, and detail skills.\nAbility to manage multiple merchant requests and priorities with timely follow-up.\nStrong written and verbal communication and customer-service skills.\nAbility to collaborate across Sales, Retention, Operations, and other functions.\nCompensation\nThe compensation range for this position is $80,000.00 - $120,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.Benefits\nIn line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:\nHealthcare (Medical, Dental, Vision)\n\nPaid Time Off, Volunteer Time Off, and Holidays\n\nEmployer-Matched Retirement Plan\n\nEmployee Stock Purchase Plan\n\nShort-Term and Long-Term Disability\n\nInfertility Treatment, Adoption and Surrogacy Assistance\n\nTuition Reimbursement\n\nThese benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.\nDeluxe Corporation is an Equal Employment Opportunity employer:\nAll qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.\nPlease view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.\nReasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .","description_format":"text","description_chars":5707,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Office Supplies & Stationery","Digital 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