{"id":3785104,"url":"https://alion.io/job/deluxe-merchant-training-representative","title":"Merchant Training Representative","company":{"id":2690018,"name":"Deluxe","domain":"deluxe.com","url":"https://alion.io/company/deluxe-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Worth, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-04T00:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T00:50:04Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Why Join Us\nBe part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies-and we invest in you accordingly.\nWe’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.\nWe offer competitive benefits starting on day one, designed to support your life both in and out of work.\n42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.\nContact and accept incoming calls from merchants and sales representatives to set up and download equipment. Train the merchant on the equipment functions and ensure the equipment is operating correctly. Review orders to ensure mistakes are caught and resolved prior to completion. Create orders for new merchants requesting additional supplies and/or additional equipment or equipment swaps.\nComplete outgoing and incoming calls to/from merchants and sales representatives to set up, download and train on equipment functions and ensure equipment is operating correctly\nHandle escalated technical issues by providing an effective resolution\nTrack and report daily work items\nWork multiple ticket queues and other department functions as needed\nMaintain knowledge of current and new products, as well as industry changes\nBasic Qualifications:\nHS/GED\nAbility to speak clearly and listen actively.\nCapable of handling multiple inquiries in a fast-paced environment\nBasic proficiency with computers, including navigating web browsers, email and common software such as, Microsoft office suite.\nPreferred Qualifications:\nAssociate’s degree\n2 years of call center experience involving customer service, tech support and knowledge of credit card processing\nWorking knowledge of Point of Service (POS) equipment installation and operation\nBilingual (English/Spanish) is beneficial\nAbility to present complex technical information to a non-technical audience\nCompelling and articulate speaker in a variety of settings\nExpert problem-solver who completes quality work on time\nPossesses excellent organizational skills and is comfortable communicating with internal and external customers via email\nUnderstands technology and can grasp challenging technical issues\nDependable and remains flexible to support schedule changes to meet business needs and goals\nInternal candidates must be meeting or exceeding all current departmental standards\nAdditional Basic Qualifications:\nMust be 18 years of age or older\nBenefits\nIn line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:\nHealthcare (Medical, Dental, Vision)\n\nPaid Time Off, Volunteer Time Off, and Holidays\n\nEmployer-Matched Retirement Plan\n\nEmployee Stock Purchase Plan\n\nShort-Term and Long-Term Disability\n\nInfertility Treatment, Adoption and Surrogacy Assistance\n\nTuition Reimbursement\n\nThese benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.\nDeluxe Corporation is an Equal Employment Opportunity employer:\nAll qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.\nPlease view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.\nReasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .","description_format":"text","description_chars":4282,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Digital 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