{"id":3785103,"url":"https://alion.io/job/deluxe-technical-support-i","title":"Technical Support I","company":{"id":2690018,"name":"Deluxe","domain":"deluxe.com","url":"https://alion.io/company/deluxe-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Worth, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-04T00:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T02:56:40Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Why Join Us\nBe part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies-and we invest in you accordingly.\nWe’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.\nWe offer competitive benefits starting on day one, designed to support your life both in and out of work.\n42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.\nResponsible for taking and resolving customer calls to ensure all issues are addressed in an efficient and effective manner while providing solutions to ensure customer satisfaction.\nFields support calls from merchants by opening, notating, and completing trouble tickets.\nConsults with users to determine steps and procedures taken to identify and resolve the problem.\nGuides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.\nCollaborates with other staff to research and resolve problems.\nCollaborates with programmers to research, explain errors and resolve or recommend modifications to correct problems.\nBasic Qualifications:\nHS/GED\nSome experience with technical or customer service, or related support experience\nExperienced with Microsoft Office Suite or related software\nPreferred Qualifications:\n2 years of experience with technical or customer service, or related support experience\nExcellent verbal and written communication skills\nExcellent interpersonal and customer service skills\nProfessional and pleasant telephone manner\nAbility to explain technical issues to technical and nontechnical employees and customers\nStrong analytical and problem-solving skills\nProficient with or the ability to quickly learn an array of computer hardware and software\nAdditional Basic Qualifications:\nMust be 18 years of age or older\nBenefits\nIn line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:\nHealthcare (Medical, Dental, Vision)\n\nPaid Time Off, Volunteer Time Off, and Holidays\n\nEmployer-Matched Retirement Plan\n\nEmployee Stock Purchase Plan\n\nShort-Term and Long-Term Disability\n\nInfertility Treatment, Adoption and Surrogacy Assistance\n\nTuition Reimbursement\n\nThese benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.\nDeluxe Corporation is an Equal Employment Opportunity employer:\nAll qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.\nPlease view the electronic EEO is the Law Poster which serves to inform you of 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