{"id":3609781,"url":"https://alion.io/job/deluxehomes-front-desk-member-experience","title":"Front Desk & Member Experience","company":{"id":93545,"name":"Deluxehomes","domain":"deluxehomes.com","url":"https://alion.io/company/deluxehomes","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-11-02T09:29:59Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-06T04:41:09Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About HIVE\nHIVE is a new business center on the full 14th floor of i-Rise Tower in Barsha Heights. 119 private offices,\nfour meeting rooms, a podcast studio, a café and a 30-seat lounge, all run by one team at one address. Our\npromise to members is simple: everything you need to work, nothing you need to worry about. We open in\nDecember 2026, and we are hiring the people who will make the first impression.\nAbout the role:\nWe are looking for a senior and junior front desk & member experience to join our team. As a\nfront desk & member experience, you are the first person every member and guest meets, and the person who keeps the floor running everyday. You run the front desk, look after members from their first visit to the day they move out, support sales\nwith tours, take payments, and make sure every room, service and request is handled the way a good hotel\nwould handle it. This is a hospitality job in a business setting. The senior role also covers for the manager,\nprepares proposals and focuses on client work. The junior role focuses on phones and general admin. You\nwork in HIVE own app and CRM, so everything you do is recorded and paperless.\nResponsibilities:\n Welcome and visitors\nWelcome every member and guest by name where you can; offer water and tell them what happens next.\n\nRegister visitors in the app, issue visitor passes and let the member know their guest has arrived.\n\nKeep the reception desk, lobby and lounge presentable all day: tidy, quiet and ready for a tour at any moment.\n\nHandle after-hours guest access requests and the building’s visitor and parking registration.\n\n Phone, WhatsApp, e-mail and call answering\nAnswer the main line within three rings; reply to WhatsApp, e-mail and website enquiries the same working day.\n\nAnswer calls for members who use the call-answering service, in their company name and with their greeting; take the message and log it in the app so the member gets it by app and e-mail.\n\nLog every new enquiry in the CRM with source, needs and next step; never leave a lead without a follow-up date.\n\n Bookings: meeting rooms, podcast studio and zoom cabinets\nTake and confirm bookings in the app; explain prices and the 8 included hours a month to members.\n\nPrepare each room before the booking (screen, cables, water, clean table) and reset it after.\n\nSend quotes for guest bookings and studio sessions; follow up until confirmed or released.\n\nCheck no-shows and late cancellations and record them for billing.\n\n Sales support and tours\nShow offices to walk-ins and booked visitors when the manager is busy; know every office type, view and price.\n\nSend the offer from the CRM after the tour and hand the lead to the manager to close.\n\nKeep the availability list current so nothing is offered that is already reserved.\n\nSupport brokers and agents who bring visitors: register the referral in the app before the tour.\n\n New members: move-in\nGuide new members through the online steps in the app: company details and identity check (KYC), signing, payment.\n\nCheck identity documents against the originals at handover and confirm it in the app.\n\nHand over the office with the move-in checklist and photos; issue access cards to each team member.\n\nExplain the house rules on day one: no food or drinks inside offices (pantry, café and lounge only), noise, visitors, parking.\nMembers day to day\n\nReceive and log mail and courier deliveries; notify the member the same day and keep a signed hand-over record in the app.\n\nHandle team changes: add and remove people, issue and deactivate cards, replace lost cards (and charge the card fee).\n\nTake requests for extras (parking, phone line, printing, team time, IT tasks, café on account) and record them so they reach the monthly statement.\n\nWrite down what members ask for or complain about and tell the manager, so problems are fixed before they grow.\n\nPolitely remind members of the house rules when needed and record repeated breaches for the\nmanager.\nPayments and billing\n\nTake payments at the desk by card machine and cash (within the cash limit) and record each one against the invoice in the app; the member gets the receipt at once.\n\nRun the daily cash-up at closing: cash counted and card-machine total checked against what was recorded; report any difference the same day.\n\nHelp prepare the monthly statements: check room hours, printing, café and studio lines before the manager approves them.\n\nFollow up unpaid invoices with friendly reminders, as set by the manager.\n\n Facilities and housekeeping\nRaise facilities tickets (air conditioning, lights, internet, doors, furniture) in the app and follow them until closed.\n\nCoordinate the cleaning team (3 times a week per office) and the quarterly pest control and deep cleaning with members, giving notice in the app where possible.\n\nWalk the floor several times a day: meeting rooms, pantry, zoom cabinets, printers, toilets and lounge; fix or report what is not right.\n\nKeep printers stocked, check paper and toner, and help members with printing PINs.\nMove-out\n\nConfirm the last day after the member gives notice in the app; book the handback.\n\nDo the handback checklist with photos, collect every card and key, and note damage for the deposit statement.\nOpening, closing and safety\n\nOpen and close the front desk with the daily checklist: lights, screens, rooms, lounge, doors and alarms.\n\nKnow the emergency plan: fire exits, first aid, evacuation, and who to call for building issues.\n\nNever give access, keys or information to anyone not authorised in the app.\n\n Team time and community\nDeliver & ‘‘team time’’; requests for members (bookings, travel, sourcing, small admin tasks) and log the hours.\n\nHelp run the monthly members; evening and small events.\n\nCover the café counter for short breaks when the barista needs help.\n\nRequirements\nExperience in admin, customer service and client care. Where you learned it does not matter.\n\nWarm, calm and well presented. Problems get solved with a smile.\n\nFluent spoken and written English. Arabic is a strong advantage.\n\nConfident with software: bookings, invoices, a CRM. Quick to learn new tools.\n\nHappy to show a space and talk about prices; you like people and you like a tidy floor.\n\nBased in the UAE and able to start within four weeks.","description_format":"text","description_chars":6267,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United Arab Emirates","iso":"AE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Travel & Tourism","Vacation Rentals"],"lifecycle":[{"event":"open","at":"2026-11-02T13:33:57Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":45,"reasons":["conf:2","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/deluxehomes-front-desk-member-experience","json_url":"https://alion.io/job/deluxehomes-front-desk-member-experience.json","meta":{"generated_at":"2026-11-06T04:46:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8190,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":93545},"rest":"https://alion.io/mcp/rest/get_company?id=93545"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdeluxehomes-front-desk-member-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdeluxehomes-front-desk-member-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdeluxehomes-front-desk-member-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/deluxehomes-front-desk-member-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdeluxehomes-front-desk-member-experience"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3609781}},{"tool":"search_jobs","arguments":{"company":"deluxehomes.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3609781},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}