{"id":1955044,"url":"https://alion.io/job/demanddrive-client-success-manager-demanddrive","title":"Client Success Manager - demandDrive","company":{"id":176067,"name":"Demanddrive","domain":"demanddrive.com","url":"https://alion.io/company/demanddrive","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waltham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T12:02:02Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T16:44:48Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About demandDrive:\ndemandDrive is a growth-focused go-to-market agency that helps B2B organizations accelerate pipeline and revenue. We bring together three integrated service lines under one roof: Sales Services, Growth Marketing, and Revenue Operations. Our clients range from emerging businesses to enterprise brands, and we design and execute customized programs that align people, technology, and processes across the full customer journey. As a certified Clay Studio Partner, we pair leading GTM technology with AI-powered workflows and data-driven execution to help clients grow faster and operate more efficiently. With over 400 programs built and a global team of sales, marketing, and RevOps experts, we deliver measurable business outcomes at every stage of the funnel.\nPosition Overview:\nAs a Client Success Manager at demandDrive, you will own a full, blended book of business spanning account management clients and outsourced sales development programs. You will serve as the primary point of contact for your clients, building trusted relationships, aligning program strategy with their goals, and driving results across everything in your book. On the sales services side, you will lead and coach a team of Sales Development Representatives (SDRs) working across a diverse portfolio of clients, from startups to Fortune 500 companies. The CSM aligns strategy with client goals, project- and program-manages deliverables, coordinates cross-functional teams, and builds the enablement resources their programs need.This role requires someone who can run two distinct delivery motions as one cohesive book without either side slipping, someone who is equal parts relationship builder, program operator, and team leader.\n Job Duties and Responsibilities:\nClient Relationship Management\nServe as the primary point of contact across your full book of business, managing expectations, gathering feedback, and ensuring alignment with client objectives.\nAlign program strategy with client goals in close collaboration with the VP of Client Success and broader leadership team.\nAnticipate client needs and proactively address challenges before they become issues.\nBuild strong, trust-based relationships across accounts spanning different industries, goals, and service types.\nMaintain consistent internal communication on program progress and flag areas where additional support or resources are needed.\nProgram and Project Management","description_format":"text","description_chars":2442,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lead Generation"],"lifecycle":[{"event":"open","at":"2026-10-06T12:02:02Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":1,"age_days":5,"expected_fill_days":28,"reasons":["conf:3","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/demanddrive-client-success-manager-demanddrive","json_url":"https://alion.io/job/demanddrive-client-success-manager-demanddrive.json","meta":{"generated_at":"2026-10-12T17:18:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27792,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176067},"rest":"https://alion.io/mcp/rest/get_company?id=176067"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdemanddrive-client-success-manager-demanddrive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdemanddrive-client-success-manager-demanddrive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdemanddrive-client-success-manager-demanddrive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/demanddrive-client-success-manager-demanddrive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdemanddrive-client-success-manager-demanddrive"}]}