{"id":2934144,"url":"https://alion.io/job/demant-head-office-contact-centre-agent","title":"Head Office Contact Centre Agent","company":{"id":2037051,"name":"Demant","domain":"demant.com","url":"https://alion.io/company/demant","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2025-11-27T02:00:00Z","employer_posted_date":"2025-11-27","last_verified_at":"2026-10-24T15:07:31Z","board_verified":true,"closed_at":null,"days_open":331,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":331},"description":"Short Description\nWE DO NOT DO ANY COLD CALLING.\nWe have a highly engaged team with a passion for patient care and building relationships, both with each other, and with our patients. We are looking for someone to come on board who wants to be part of a motivated, driven team of 12, who are making a difference in our patients lives, every day.\nResponsibilities\nThe central responsibilities of this role are;\n* Manage all inbound and outbound calls and ensure weekly, quarterly and annual targets are met, Clinic Diaries are full, and all patients feel engaged with their hearing healthcare, and feel that their hearing healthcare needs are being met. Our expectation is for our Contact Centre Agents to complete 160+ calls per day.\n* Diary Management - ensure all online Diary Management system notes and call statuses are correct, accurate and up-to-date.\n* Brand Ambassador - representing Hidden Hearing, you will uphold our core values on a daily basis by consistently delivering a phenomenal patient care experience to all inbound and outbound calls that we, as the modern hearing care experts, have been providing for almost 40 years.\nThe OTE for this position is circa 40 - 50K.\nThis role is based in our Contact Centre team in our Head Office in the Citywest Business Campus.\nAt Hidden Hearing is dedicated to each of our employee's wellbeing; we will listen to you, help you live an engaged work life, and will treat you with respect and fairness.\nIf you think this sounds like the role and Hidden Hearing sounds like the team you would like to join, please reach out, we would love to hear from you.\nWork Experience & Skills Required:\nPrevious high volume Outbound and Inbound call experience is essential.\nExcellent Telephone skills and manner.\nA High Level of Proven Customer Service experience.\nStrong Communications skills both written and verbal.\nProfessional Standard of Computer Literacy, in particular Microsoft Office Suite.\nExperience gained working with computerised Diary Management Systems.\nPersonal Characteristics:\nA team-player with an ability to work on own initiative and under pressure.\nAn excellent timekeeper who is reliable and punctual.\nTakes pride in their work and possesses excellent organisational skills.\nGood time management skills and efficient.\nA high level of flexibility.\nConfident in their ability to make calls and capture accurate information. \nHidden Hearing is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. 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