{"id":2271418,"url":"https://alion.io/job/demant-regional-it-support-specialist","title":"Regional IT Support Specialist","company":{"id":2037051,"name":"Demant","domain":"demant.com","url":"https://alion.io/company/demant","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":64000,"period":"year","method":"role_country_seniority_unknown","sample_n":19},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Active Directory","optional":true},{"name":"Azure","optional":true},{"name":"Microsoft Teams","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-11-03T16:56:34Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"Who is Demant\n#LI-HYBRID #LI-ALOB #demant_Australia\nDemant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them.\nFor more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s health and hearing. In every aspect, from hearing devices, hearing implants and diagnostic equipment to hearing care all over the world, Demant is active and engaged. A growing business in intelligent audio solutions for gaming and office communication is also a significant part of the Group.\nThe Demant Group operates in a global market with companies in more than 30 countries, employs approx. 22,000 people globally. Our products are sold in more than 130 countries where we create life-changing differences through hearing health.\nAbout the Role:\nWe are looking for a Regional IT Support Specialist to join our Service Desk team based in Brisbane (Nundah) to provide high-quality technical support to employees across the Asia Pacific region. This is a permanent, full-time role working Monday to Friday between 9am - 5pm. However, this role requires the flexibility to work rostered shifts between 6:30am and 6:30pm AEST, with some local intrastate and interstate travel required from time to time. This is a hybrid role. During the first couple of months, you will be based onsite full-time to get to know the team, build relationships and become familiar with our business environment. Following this initial period, you will move to a hybrid arrangement of 3 days in the office and 2 days working from home.\nIn this hands-on role, you will be responsible for providing 1st and 2nd level IT support across a range of hardware, software, network and workplace technology issues. You will support users via phone, email, remote support, onsite assistance and service desk requests, taking ownership of incidents and requests through to resolution or appropriate escalation.\nYou will work closely with internal IT teams, business stakeholders and external vendors while contributing to continuous service improvements, IT projects and the ongoing reliability of our technology environment.\nKey role responsibilities:\nProvide 1st and 2nd level IT support to end users across the Asia Pacific region via phone, email, remote support, onsite assistance and service desk requests.\nTroubleshoot and resolve hardware, software, network, Microsoft 365 and workplace technology issues, escalating complex matters where required.\nManage the provisioning, configuration and maintenance of IT equipment and user access, including laptops, desktops, mobile devices, onboarding and system permissions.\nEnsure audiovisual (AV) equipment is maintained and fully operational, coordinating with external suppliers as required to resolve issues and support ongoing functionality.\nProvide IT onboarding and introductory support to new employees, ensuring they are familiar with relevant systems, tools and technology processes.\nMaintain accurate service desk records, IT assets, documentation and knowledge-base content, while supporting IT projects and continuous service improvements.\nCollaborate with internal IT teams, business stakeholders and external vendors to resolve technical issues and ensure reliable IT services across the region.\nContribute to the IT knowledge base by maintaining clear, up-to-date documentation to support knowledge sharing, training and consistent service delivery.\nYou'll be successful in this role if you have:\nYou are a customer-focused IT professional who enjoys solving problems and supporting people with different levels of technical knowledge. You will be comfortable working in a fast-paced service environment and taking ownership of issues from initial contact through to resolution.\nYou will ideally bring:\nPrevious experience providing 1st and/or 2nd level IT support, Service Desk, Desktop Support or End User Computing support.\nStrong customer service, communication and stakeholder management skills.\nMSP (Managed Service Provider) background highly desirable.\nWorking knowledge of Microsoft 365, MS Teams, Active Directory/Azure AD, Citrix and basic device deployment tools such as SCCM/Autopilot.\nExposure to networking, telephony and IT support systems, including Cisco Meraki, Cisco Call Manager, Remedy, print server management and basic PowerShell scripting.\nStrong attention to detail and the ability to maintain accurate system, asset and support documentation.\nA collaborative mindset and willingness to work with regional and global IT teams. Openness and willingness to learn and develop. \nFlexibility to work rostered shifts between 6:30am and 6:30pm AEST and undertake occasional intrastate or interstate travel.\nWhat's in it for you:\nPermanent, Full-time opportunity within a global established organisation\nHybrid working environment\nCollaborative and supportive team environment \n‘MyRewards program - a program that offers discounts to more than 300 retailers and services across Australia\nOnline Wellbeing centre - a platform offering activities, workouts, meditations, nutritional and financial advice - everything you need to live a healthier and happier life\nNovated Leasing\nEmployee Assistance Program\nBirthday and Christmas gifts\nOur Values:\nDemant is proud to have a diverse and inclusive culture that acknowledges and respects our employees.\nWe are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.\nWe believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.\nOur recruitment process:\nApplication Review - Our Talent Acquisition team carefully reviews each application against the role criteria personally.\nPhone Interview with our Talent Acquisition Partner - an initial phone/online conversation to discuss your experience, skills and role alignment.\n In-Person/Online Interview with the Hiring Manager - an opportunity to meet in person or online with the Hiring Manager and explore the role in more detail.\nWe aim to make the process as engaging and transparent as possible. We provide timely updates during the recruitment process and encourage you to reach out to the Talent Acquisition partner for any updates or questions, successful or not.","description_format":"text","description_chars":6469,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Hearing Care & Audiology"],"lifecycle":[{"event":"open","at":"2026-10-11T07:28:12Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.486,"p_room":0.28,"age_days":42,"expected_fill_days":19,"reasons":["conf:3","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/demant-regional-it-support-specialist","json_url":"https://alion.io/job/demant-regional-it-support-specialist.json","meta":{"generated_at":"2026-11-03T20:37:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3367,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2037051},"rest":"https://alion.io/mcp/rest/get_company?id=2037051"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdemant-regional-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdemant-regional-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdemant-regional-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/demant-regional-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdemant-regional-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2271418}},{"tool":"search_jobs","arguments":{"company":"demant.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2271418},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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