{"id":4060507,"url":"https://alion.io/job/demant-roaming-client-services-officer","title":"Roaming Client Services Officer","company":{"id":2037051,"name":"Demant","domain":"demant.com","url":"https://alion.io/company/demant","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":96,"open_postings":6,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T08:19:13Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T08:19:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who is Audika?\n#LI-ALOB #LI-ON #audika_Australia\nAudika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.\nIn Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.\nWe are looking for a passionate customer service individual, who loves to help people, to be a Roaming Clinic Co-Ordinator supporting the Audika Hearing clinics across Sydney South West, West, North and occasionally ACT (Canberra). The role is permanent, full-time working Monday to Friday, between 8.30am - 4.30pm/9am - 5pm, no weekends! The home base clinic will be in Burwood. If you are interested in helping our clients improve their hearing and quality of life, keep on reading! This is the role for you.\nThis is a roaming position and would suit someone who is flexible and willing to travel to support our clinics across South West Sydney, Western Sydney, Northern Sydney and the ACT.\nYou will need to hold a valid Australian driver’s licence and have access to your own vehicle to meet the travel requirements of this role.\nWe will cover work-related travel expenses, including petrol, accommodation (for travel exceeding two hours if need it), and other eligible expenses.\nAbout the role:\nClient Services Officer role is a pivotal role in each clinic that contributes to clinic performance and enhances our customers’ experience. We are looking for a compassionate, process oriented and purpose-driven individual whose outstanding organisational and customer service skills will help more people get access to better hearing.\nYou will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients. You will learn about all our products, services, our competitive advantages, and government funding programs. With all these knowledge, skills, and tools you will expertly apply tailored client-specific sales strategies ensuring they get best possible solutions.\nJob Responsibilities:\nOversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience.\n\nManage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications.\n\nProvide basic hearing-device support, including cleaning, battery replacement, and Bluetooth pairing (training provided).\n\nContribute to community engagement, including site visits, promotional activities, and expos.\n\nMaintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).\n\nEngage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.\n\nWork effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders.\n\nWhat's in it for you:\nPermanent Full Time Roaming role in an established global organisation (working Monday to Friday, 8.30am-4.30pm / 9am - 5pm depending on the specific clinc operations hours)\n\nBase salary + Super + Performance incentives\n\nBenefit from Audika's comprehensive 90-day onboarding program, designed to set you up for success. You'll receive hands-on training, attend an immersive learning experience in Sydney head office, gain ongoing support from an experienced Peer Guide.\n\nMyRewards program - a program that offers discounts to more than 300 retailers and services across Australia\n\nOnline Wellbeing centre - a platform offering activities, workouts, meditations, nutritional and financial advice - everything you need to live a healthier and happier life\n\nEmployee Assistance Program\n\nBirthday and Christmas gifts\n\nYou'll be successful in this role if you have:\nPrevious administration and/or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health\n\nExperience working with an older demographic, preferred\n\nStrong interpersonal communication skills and empathy for clients to support their hearing journey\n\nStrong computer skills are an advantage, but not essential - we welcome applicants willing to learn\n\nValid Australian driver’s licence and have access to your own vehicle\nFlexibility and willingness to support Audika Hearing clinics across various locations in Sydney\nOur Values:\nAudika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.\nWe are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.\nWe believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.\nWe create trust! We are Team-players! We create innovative solutions! We apply a can-do attitude in everything we do.\nOur Recruitment process:\nOur recruitment process is designed to help you get to know us - and for us to learn more about you.\nIt includes four key steps:\nApplication Review - Our Talent Acquisition team carefully reviews each application against the role criteria personally. \nOnline Interview with our Talent Acquisition Partner - an initial virtual meeting to discuss your experience, career goals and complete a 10-minute online computer assessment. \nIn-Clinic/Online Interview with the Hiring Manager - an opportunity to meet in person or online with the Manager & Trainer and explore the role in more detail.\n In-Clinic Job Shadowing Session - you’ll have the opportunity to shadow our clinical team and observe the day-to-day responsibilities firsthand.\nWe aim to make the process as engaging and transparent as possible. We provide timely updates during the recruitment process and encourage you to reach out to the Talent Acquisition partner for any updates or questions, successful or not.","description_format":"text","description_chars":6266,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health & Medical Electronics","Hearing Care & Audiology"],"lifecycle":[{"event":"open","at":"2026-11-11T08:19:13Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-11T09:41:33Z"},"pay":null,"html_url":"https://alion.io/job/demant-roaming-client-services-officer","json_url":"https://alion.io/job/demant-roaming-client-services-officer.json","meta":{"generated_at":"2026-11-11T09:41:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16205,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2037051},"rest":"https://alion.io/mcp/rest/get_company?id=2037051"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdemant-roaming-client-services-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdemant-roaming-client-services-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdemant-roaming-client-services-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/demant-roaming-client-services-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdemant-roaming-client-services-officer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4060507}},{"tool":"search_jobs","arguments":{"company":"demant.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4060507},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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