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Salary
$65k – $105k per year
Location
In office (United States, Atlanta, Grand Rapids)
Seniority
Junior · 1+ year exp
Employment
Full-Time
Overview
Company
Impact
Profile match
KION Group is a German company created in 2006 when Linde separated its materials handling division, and it is now one of the largest makers of forklift trucks and warehouse automation systems in the world. Its industrial truck business sells under the Linde and STILL brands across Europe and beyond, while Dematic supplies the conveyors, robotics, storage systems and control software behind large automated distribution centres. Headquartered in Frankfurt and listed there, it earns a growing share of revenue from service and from software rather than from equipment sales alone.
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am-5pm EST position. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.

We offer:

What We Offer:

  • Career Development
  • Competitive Compensation and Benefits • Pay Transparency • Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $65,000 - $105,000at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will Do In This Role:

  • Works with moderate guidance

  • Analyzes and improves tools, systems, and processes

  • Resolves moderately difficult issues and manages recurring tasks

  • Accountable for process efficiency and effectiveness

What We Are Looking For:

  • Associate degree in Engineering, IT, or related field (Bachelor’s preferred).

  • 1-3 years of experience in technical support or data analysis

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