{"id":463805,"url":"https://alion.io/job/dematic-software-support-engineer-night-shift","title":"Software Support Engineer-Night Shift","company":{"id":51782,"name":"KION Group","domain":"kiongroup.com","url":"https://alion.io/company/kion-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":42,"ghost_share":0,"stale_share":0.905,"repost_share":0.024,"time_to_fill_p50_days":42,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grand Rapids, United States","Atlanta, United States","Plano, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":66400,"max":99600,"currency":"USD","period":"year","gross":null,"usd_annual":99600},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MS SQL","optional":false},{"name":"Windows","optional":false},{"name":"C#","optional":true},{"name":"Java","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-09-28T00:42:57Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Dematic is seeking a customer-focused and technically skilled Software Support Engineer to join our team. In this role, you will provide technical support for software solutions, helping customers resolve issues, optimize system performance, and maximize the value of our products. You will work closely with customers, software development teams, and internal stakeholders to diagnose and resolve technical issues while maintaining a high level of customer satisfaction.This position requires strong troubleshooting skills, effective communication, and the ability to manage multiple priorities in a fast-paced environment.\nWe offer:\nCareer Development \nCompetitive Compensation and Benefits \nPay Transparency \nGlobal Opportunities \nLearn More Here: Logistics and Supply Chain Careers at Dematic\nDematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.\nThe base pay range for this role is estimated to be $66,400.00 to $ 99,600.00 annually at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.\nTasks and Qualifications:\nThis is What you Will Do in This Role:\nProvide technical support to customers via phone, email, and chat.\nDiagnose and troubleshoot software issues\nCollaborate with the development team to resolve complex issues\nDocument and track customer issues and problems.\nAssist in the creation of support documentation and knowledge base articles.\nConduct training sessions for customers on software usage.\nTravel approximately 5% of the time to different customer locations and Dematic locations in the United States\nParticipate in an on-call rotation during non-business hours\nWhat We Are Looking For:\nBachelor's Degree (Computer Science, Software Engineering, or related field)\nProven experience in software support or a similar role\nStrong problem solving skills and attention to detail.\nExcellent communication skills, both written and verbal.\nExperience with Oracle / MS SQL databases\nExperience with Windows operating systems\nPreferred Skills:\nMaterial handling experience\nExperience with Java, C, C#, or Python\nCustomer Service experience","description_format":"text","description_chars":2692,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Robotics","Logistics","Warehousing"],"lifecycle":[{"event":"open","at":"2026-09-06T11:49:51Z"}],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.49,"p_room":0.75,"age_days":32,"expected_fill_days":42,"reasons":["conf:5","stale_co","urgency","velocity","win:late","comp:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":{"stated_usd_annual":99600,"is_top_pay":true},"html_url":"https://alion.io/job/dematic-software-support-engineer-night-shift","json_url":"https://alion.io/job/dematic-software-support-engineer-night-shift.json","meta":{"generated_at":"2026-09-29T03:34:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3301,"day_limit":5000,"remaining_today":1699,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}