{"id":470812,"url":"https://alion.io/job/dematic-technical-support-engineer-2","title":"Technical Support Engineer","company":{"id":51782,"name":"KION Group","domain":"kiongroup.com","url":"https://alion.io/company/kion-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":42,"ghost_share":0,"stale_share":0.905,"repost_share":0.024,"time_to_fill_p50_days":42,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stockport, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":71000,"period":"year","method":"role_country_seniority_unknown","sample_n":42},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-07-13T00:00:00Z","employer_posted_date":"2026-07-13","last_verified_at":"2026-09-28T00:42:57Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":78},"description":"The Response Coordination Centre (RCC) is the central support function within DAI for ensuring that all customers receive a high quality and premium service when they require assistance with DAI’s portfolio of logistics and automation systems.We offer:\nCareer Development\nWe are here to support you for the entirety of your Dematic career. From a fast start of learning Dematic’s history and foundational training to succeed in your role to leadership development programs, technical training and certifications, and Career Navigator to identify challenging new opportunities, our goal is to help you grow beyond your borders.\nCompetitive Compensation and Benefits\nOur attractive and market competitive total rewards packages are designed to reward high performance and to assist in managing your personal and family needs. Dematic offers robust packages based on employment status and national requirements.\nPay Transparency\nDematic is committed to pay transparency. As such, the Dematic will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.\nHowever, Dematic will still maintain confidentiality of your pay information. Employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Dematic, or (c) consistent with Dematic’s legal duty to furnish information.\nGlobal Opportunities\nAs a global company, our employees are exposed to different ideas and perspectives from around the world. We offer international assignments for qualified employees and wherever possible, we offer flexible working hours and modern workspace design.\nLearn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/\nTasks and Qualifications:\nJob Specification\nMaintaining excellent communication with customers, stakeholders and internally within DAI whilst also focusing on following internal procedures\n\nProviding support for bespoke applications via telephone and email\n\nBeing able to make application-sensitive decisions to mitigate potential disruption to service and filtering automated system alerts\n\nProactively monitoring large scale business-critical systems\n\nAll technical tasks are carried out with accuracy after an assessment of risks when performing actions on live customer applications\n\nAn inquisitive mind with some flexibility to travel to customer sites will aid understanding customers’ operations and aid in enhancing technical skills and knowledge of DAI’s industry\n\nFamiliarity with the use of incident management and reporting tools with a demonstrable ability of working in a customer facing role would be a prerequisite\n\nA flexible approach to working shifts including nights and weekends is also a fundamental requirement of the role and growing with the company\n\nEssential Skills\nExceptional verbal and written communication skills\n\nExcellent listening skills are also essential when trying to comprehend customers’ reported incidents then translate them into technical and functional terms, as necessary\n\nBeing able to multi-task within a fast-paced and highly structured environment\n\nThe ability to apply logical thinking in an engineering capacity; coming from a strong software engineering or computing background is beneficial\n\nOther personable skills are also essential to the RCC roles such as being a team player as well as keeping sight of the overall team goals as this will prove invaluable to personal development and progressing technically","description_format":"text","description_chars":3914,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Robotics","Logistics","Warehousing"],"lifecycle":[{"event":"open","at":"2026-09-06T13:19:38Z"}],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.274,"p_room":0.36,"age_days":77,"expected_fill_days":42,"reasons":["conf:5","stale_co","urgency","velocity","win:tail","crowd:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dematic-technical-support-engineer-2","json_url":"https://alion.io/job/dematic-technical-support-engineer-2.json","meta":{"generated_at":"2026-09-29T00:41:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":557,"day_limit":5000,"remaining_today":4443,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}