{"id":2603742,"url":"https://alion.io/job/demetres-it-lead","title":"IT Lead","company":{"id":1824707,"name":"Demetres","domain":"demetres.com","url":"https://alion.io/company/demetres","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":114000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":294},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Google Workspace","optional":false},{"name":"Python","optional":false},{"name":"Slack","optional":false},{"name":"SQL","optional":false},{"name":"VLAN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-05-14T00:00:00Z","employer_posted_date":"2026-05-14","last_verified_at":"2026-11-02T22:17:25Z","board_verified":true,"closed_at":null,"days_open":172,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":172},"description":"Craving a challenging and rewarding career in a place you actually love? Perfect. Demetres was founded in 1989, and we're the premiere destination for desserts in Toronto. With our 12 restaurant locations, 5 ice cream boutiques, our own central production facility, and a growing retail CPG presence, we are innovators in our field. For decades we have set the very definition of dessert experience. Our greatest years are yet to come, and we're looking for the best people to take us there.\nAbout The Role:\nBehind every perfectly plated dessert is a quiet army of technology that just has to work. We're looking for an IT Leadwho will own that entire environment across our Demetres restaurants, our Scooped by Demetres QSR ice cream shops, our central production facility, and our corporate head office.\nThis is a high ownership, deeply hands-on role for a technical generalist. It's the POS terminal that drops offline at 9:30 PM on a packed Saturday. It's the new GM who needs every account provisioned before their first shift. It's the Meraki access point at a new store that has to be configured, racked, and live before opening day. It's the Google Sheets script that finally automates a report someone has been rebuilding by hand for two years. We need someone who can find them, fix them, and design the systems that keep them from coming back.\nYou'll work in a small IT team alongside our existing IT teammate, and partner closely with our core maintenance and operations teams. You'll report into senior leadership, and you'll be trusted to ensure everything runs efficiently.\nKey Responsibilities:\nOwn end-user support across the full IT environment.Setup and maintain office and commercial hardwareincluding computers running Windows or Mac, Microsoft 365, Google Workspace, our core SaaS platforms, and network connectivity\nMaintain and support our POS infrastructure (Oracle Simphony), including POS backend servers and front-of-house terminals across all locations\nManage our networks across every site. This includes patch panels, network switches, LAN, wireless access points, and site to site VPNs running on Cisco Meraki equipment. Maintain proper VLAN segmentation and firewall configuration\nBe available to resolve store issues during restaurant operating hours, including evenings and weekends. The vast majority of these are resolved remotely over Slack or a quick Facetime call.\nBuild internal tools and automations to remove manual work. Light code, Python scripts, Google Apps Script, and similar. Support the accuracy and consistency of core data (recipes, inventory, labour rules) across our platforms\nPerform preventative maintenance so that problems are caught before they cost us a service\nCreate and maintain SOPs, documentation, and training resources so that our systems are operable by more than one person\nRequired Skills and Qualifications:\n2+ years in a hands-on generalist IT role\nSolid networking fundamentals LAN and wireless design, VLANs, firewalls, cabling, and the practical skills to troubleshoot at each layer\nLight development skills some familiarity working with Python, Google Apps Script, APIs, SQL, or similar. Sufficient to build small internal tools and automations\nAccess to reliable transportation; this role is based out of our head office but requires regular travel to our locations across the GTA\nFlexibility to occasionally work evenings and weekends when issues require it\nThe X-Factor (What Really Gets Us Excited):\nYou fix things permanently. When something breaks twice, you treat the second time as a design problem, not a support ticket\nYou think in systems and SOPs, not heroics. The goal isn't to be the only person who knows how something works\nYou're equally happy in a network closet, in a terminal window, and in a meeting with senior leadership\nYou actually like restaurants and care that they run well. You understand that an IT problem at 8 PM on a Saturday is a guest-experience problem.\nHere's what you get from us:\nReal autonomy over the IT environment for an entire vertically integrated dessert company\nVariety no two days are the same, and the surface area is genuinely large\nA collaborative, no-politics environment with a small senior team\nWorking for a brand that delivers happiness (people gush when you tell them where you work)\nA healthy and flexible work-life balance, with a supportive management team\nA growing, exciting, ever-changing company\nThis is a salaried with benefits, full time position.\nOur Corporate Head Office is in Vaughan, located on Strada Drive near Highway 7 & Pine Valley (close to Hwy 400 & Hwy 407). This role is predominantly based out of head office, and will require regular visits to our Demetres and Scooped by Demetres locations across the GTA, as well as our nearby production facility.\nTo Apply:\nPlease submit a resume and a cover letter where you tell us a little about what you'd like to bring to our small team. If you have examples of internal tools, automations, or documentation you're proud of, we'd love to see those too. Fit matters to us, as we know having the right person will make a world of difference.\nThank you!\nPlease note, while we appreciate all candidates, only those chosen for an interview will be contacted.","description_format":"text","description_chars":5253,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Frozen Food"],"lifecycle":[{"event":"open","at":"2026-10-15T08:56:53Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.321,"p_room":0.28,"age_days":172,"expected_fill_days":28,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/demetres-it-lead","json_url":"https://alion.io/job/demetres-it-lead.json","meta":{"generated_at":"2026-11-02T23:49:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33342,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1824707},"rest":"https://alion.io/mcp/rest/get_company?id=1824707"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdemetres-it-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdemetres-it-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdemetres-it-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/demetres-it-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdemetres-it-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2603742}},{"tool":"search_jobs","arguments":{"company":"demetres.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2603742},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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