{"id":3635452,"url":"https://alion.io/job/dempsey-uniform-customer-service-representative","title":"Customer Service Representative","company":{"id":673775,"name":"Dempsey Uniform","domain":"dempseyuniform.com","url":"https://alion.io/company/dempseyuniform","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":81,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0.167,"time_to_fill_p50_days":25,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jessup, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":19,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-02T18:35:02Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-09T21:35:15Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Be the Voice Behind Every Dempsey Route Truck\nOur customers rely on us to pick up the phone, get things right, and make their day easier. As a Customer Service Specialist, you’re the friendly face and voice behind every Dempsey route truck. You’ll set up new accounts, answer questions, resolve issues, and keep things running smoothly for the customers who depend on us and the route team on the road.\nNo call center experience? No problem. If you’ve ever run a shift at a coffee shop, worked a pizza counter or beauty counter, or managed a store floor, you already know how to keep a line moving, get an order right, and treat people well. We’ll teach you the rest.\nWhat You'll Do\nSet up and maintain customer accounts. New customers, changes, and updates all go through you, so accuracy matters. You will work in TRACS, our order and billing system, and we will train you on it.\nBe the first friendly voice customers hear. Answer questions and requests by phone, email, and online. Be quick, be kind, and follow through until the customer is taken care of.\nSolve problems. A missing item, a billing question, or a change to a delivery? You listen, find the answer, and keep your promise to circle back.\nProcess invoices and handle account reconciliations, so our customers’ bills are right the first time.\nSupport our Route Service team. Our route reps are out on the road all day. You are their backup at the office when they need an answer or a hand.\nKeep learning. Know our uniforms, linens, mats, and services well enough to point customers in the right direction.\n Work as part of the team. Cover for a teammate, share what you learn, and pitch in wherever you are needed.\nMeet the Team\nOur customer service team is a close, friendly group. They come to work, help each other out, and keep the drama at the door. Many of them swap book recommendations, talk TV, and share craft projects at lunch. If you are kind, dependable, and easy to work with, you will fit right in.\nQualifications\nAt least one year of customer service experience, in a store, restaurant, office, or anywhere you worked directly with the public. Shift lead or supervisor experience is a plus.\nComfort on a computer. You can type, enter data accurately, and pick up new systems quickly. Experience with a point-of-sale or ordering system, or Microsoft Office, is great.\nA warm, professional phone and email manner.\nAn eye for detail. The little things matter to our customers.\nA high school diploma or GED. Some college or an Associate’s degree is a plus.\nSpanish speaking and writing skills are a plus, but not required.\nBasic bookkeeping or accounting clerical experience is a plus, but not required.\nAge 18 or older, and successful completion of pre-employment checks.\nPay & Benefits\nWeekly pay. $18.50 per hour.\nPaid time off and holidays.\nHealth, dental, and vision insurance.\n401k with a generous company match.\nCompany-paid life and disability insurance.\nExtensive training, so you feel confident from day one.\nReal opportunities to move up. We promote from within.","description_format":"text","description_chars":3051,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Workwear & Uniforms"],"lifecycle":[{"event":"open","at":"2026-11-02T21:02:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":25,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/dempsey-uniform-customer-service-representative","json_url":"https://alion.io/job/dempsey-uniform-customer-service-representative.json","meta":{"generated_at":"2026-11-10T02:33:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5967,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673775},"rest":"https://alion.io/mcp/rest/get_company?id=673775"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdempsey-uniform-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdempsey-uniform-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdempsey-uniform-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dempsey-uniform-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdempsey-uniform-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3635452}},{"tool":"search_jobs","arguments":{"company":"dempseyuniform.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3635452},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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