{"id":1556673,"url":"https://alion.io/job/denali-ai-sales-support-representative-ii","title":"Sales Support Representative II","company":{"id":2036538,"name":"Denali AI","domain":"denaliai.com","url":"https://alion.io/company/denaliai","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Redmond, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":62400,"max":76668,"currency":"USD","period":"year","gross":null,"usd_annual":76668},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-11T23:11:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-26T16:44:27Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"Benefits\nU.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law.\nSummary of Position:\nIn this role, you will be responsible for supporting and managing customer quotes.\nEssential Functions:\nValidates if the current part number is accurate \nValidates all quoting requirements, creates quote and sends them to the customer\nReceives PO from customer and validates the accuracy\nResearch manufacturer/distributor resource areas (websites/literature etc.) for pricing, technical specification, and compatibility. Leverage Solution Architects as appropriate\nParticipates in weekly department and customer status meetings\nWork within defined Service Level Agreements (SLA)\nWork with the manufacturer on pricing, cost, and availability \nCreate Product Service Renewal quotes (SurePA)\nHandle inquiries and issues\nAct as the primary internal point of contact for our customers in the absence of Account Managers (AMs)\nWork within various vendor /manufacturers quarter and year-end demands\nWork with Denali AMs to input manufactures' deal registration for customer opportunities\nConduct effective communication with Denali sales and operations personnel\nMeets with assigned Account Managers to discuss an activity, account history, project forecast, and expectations\nCoordinate with and identify Various vendor / manufactures programs, incentives, and bundles to get the best solution for the customer and provide Denali with increased profitability\nProvide quality service to Denali’s internal and external customers in all assigned tasks, while upholding Denali Values at all times\nWorks on multiple complex high-priority projects and provides timely support to deliver within scope, budget, and timelines \nWork cross-functionally with services operations on non-standard quote requirements (i.e. bundling HW/SW quotes and Services pricing)\nManage intake requirements and program manage large tenders/bids and RFP/RFI/RFQs\nDemonstrates a positive attitude and willingness to assist sales to win opportunities.\nPerform other duties as assigned\nCompetencies:\nEnsures Accountability\nTech Savvy\nCommunicates Effectively\nValues Differences\nCustomer Focus\nResourcefulness\nDrives Results\nPlans and Prioritizes\nDecision Quality\nSelf-Development\nWork Environment:\nThis position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools.\nPhysical Demands:\nThis role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must be able to convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 25 pounds within the building and to other offsite locations as needed for project support.\nRequired Education and Experience:\nBachelor’s Degree or years of experience equivalent \n3-7 Years of Experience\nQualifications:\nMinimum of 3 to 7 years of administrative support or order processing experience\nMinimum of 3 to 7 years of sales or procurement-related experience\nLicensing/Certifications are not required; Manufacture Sales Certifications or Sales Acumen Training and Salesforce CRM experience is a plus \nAAP/EEO Statement:\n3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.\nOther Duties:\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. 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