{"id":1556671,"url":"https://alion.io/job/denali-ai-technical-support-specialist-i","title":"Technical Support Specialist I","company":{"id":2036538,"name":"Denali AI","domain":"denaliai.com","url":"https://alion.io/company/denaliai","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Redmond, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T19:54:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-31T00:45:08Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"Benefits\nU.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law.\nSummary of Position:\nThe Technical Support Specialist I plays a crucial role in ensuring the operational efficiency and functionality of Denali’s solutions in various locations. This role involves providing on-site technical support, troubleshooting hardware and software issues, and maintaining a high level of customer satisfaction. Key responsibilities include diagnosing problems, implementing solutions, and offering training to end-users. The Field Support Technician must possess strong communication skills and technical expertise to deliver effective support in dynamic environments.\nEssential Functions:\nInstall, configure, and maintain Denali Solutions at customer locations \nCollaborate with clients to understand their unique requirements and provide tailored solutions\nConduct on-site assessments to ensure compatibility and optimal performance of systems\nProvide training to client's staff on the operation and maintenance of installed systems\nCollaborate with the engineering team to enhance and customize solutions based on client feedback\nMaintain accurate documentation of installations, configurations, and troubleshooting procedures\nEffectively communicate with clients to address inquiries, provide technical support, and offer guidance on system optimization\nCompetencies:\nEnsures Accountability\nTech Savvy\nCommunicates Effectively\nValues Differences\nCustomer Focus\nResourcefulness\nDrives Results\nPlans and Prioritizes\nDecision Quality\nSelf-Development\nWork Environment:\nThis position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools.\nPhysical Demands:\nThis role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must be able to convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 25 pounds within the building and to other offsite locations as needed for project support.\nRequired Education and Experience:\nHigh School Diploma\n1-3 years of Experience\nQualifications:\n1-3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications\nForklift certification or willingness to obtain\nStrong ability to troubleshoot hardware and software problems\nTravels to customer locations as necessary to provide service\nStrong written and verbal communication skills\nAttends regular ongoing education as scheduled by the employer or manufacturer of equipment\nAAP/EEO Statement:\n3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race, color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.\nOther Duties:\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. 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