{"id":3548237,"url":"https://alion.io/job/denalitek-systems-administrator","title":"Systems Administrator","company":{"id":676888,"name":"DenaliTEK","domain":"denalitek.com","url":"https://alion.io/company/denalitek","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Anchorage, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":88000,"max_usd":194000,"period":"year","method":"role_country_seniority_unknown","sample_n":4424},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Hyper-V","optional":true},{"name":"Microsoft Defender","optional":true},{"name":"Sophos","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-10-30T21:37:06Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T11:42:26Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"DenaliTEK is an Alaska-based Managed Service Provider (MSP) dedicated to helping businesses operate efficiently, securely, and confidently through technology.\nWe pride ourselves on delivering exceptional customer service, building lasting client relationships, and maintaining a collaborative, solutions-focused team environment.\nWe're looking for an experienced Tier II IT Support Technician to join our growing Service Center team in Anchorage.\nAs a Tier II IT Support Technician, you'll serve as a key technical resource for our Service Center, handling escalated support requests, troubleshooting complex IT issues, and helping maintain the technology environments of our managed services clients.\nThe ideal candidate is a confident troubleshooter who enjoys solving problems, takes ownership of their work, communicates effectively, and understands the importance of delivering an excellent client experience.\nThis is a hands-on technical role requiring strong troubleshooting skills, independence, accountability, and a willingness to collaborate with other technicians and engineers.\nRequirements\nTechnical Support & Troubleshooting\nProvide Tier II technical support for desktops, laptops, servers, networks, and business applications.\nTroubleshoot and resolve escalated service requests from Tier I technicians.\nDiagnose hardware, software, operating system, connectivity, and authentication issues.\nSupport Microsoft 365, Exchange Online, Entra ID, Active Directory, and Windows environments.\nTroubleshoot VPN, DNS, DHCP, wireless networking, and basic firewall-related issues.\nPerform remote and onsite troubleshooting as needed.\nEscalate advanced infrastructure issues to senior engineering resources when appropriate.\nSystems Maintenance & Centralized Services\nMonitor and assist with backup systems, including investigating failures and verifying successful remediation.\nSupport endpoint security, antivirus, and endpoint detection tools.\nAssist with patch management, operating system updates, and endpoint compliance.\nMonitor alerts generated through Remote Monitoring and Management (RMM) platforms.\nIdentify recurring technical issues and recommend proactive improvements.\nAssist with workstation deployments, user onboarding/offboarding, and infrastructure maintenance.\nService Center Operations\nManage assigned tickets efficiently while meeting established service level agreements (SLAs).\nProvide phone support and assist with incoming service requests as needed.\nMaintain accurate, timely ticket notes and technical documentation.\nFollow established procedures for incident management, escalation, and change control.\nParticipate in the rotating after-hours on-call schedule.\nCollaborate with Tier I technicians, senior engineers, and other internal teams to resolve client issues.\nMaintain a professional, customer-focused approach in every interaction.\nRequired Qualifications\n3+ years of professional IT support experience, preferably in a Tier II or equivalent technical support role.\nStrong working knowledge of Windows 10/11 and Windows Server environments.\nExperience supporting Microsoft 365, Active Directory, and Entra ID.\nSolid understanding of TCP/IP networking, DNS, DHCP, VPNs, and common network troubleshooting.\nExperience troubleshooting workstation, server, and network-related issues.\nFamiliarity with ticketing systems, remote support tools, and technical documentation.\nAbility to independently prioritize, troubleshoot, and resolve technical issues.\nStrong communication skills and a commitment to excellent customer service.\nAbility to work onsite in Anchorage and travel to client locations as needed.\nPreferred Qualifications\nPrevious experience working for a Managed Service Provider (MSP).\nExperience with ConnectWise Manage or similar PSA platforms.\nExperience with N-able N-central or similar RMM platforms.\nFamiliarity with Sophos, Microsoft Defender, or other endpoint security solutions.\nExperience with Veeam, Cove Data Protection, or similar backup technologies.\nKnowledge of virtualization platforms such as Hyper-V or VMware.\nCompTIA Network+, Security+, Microsoft certifications, or equivalent practical experience.\nWhat We're Looking For\nTechnical skills matter, but so does how you approach your work.\nWe're looking for someone who:\nTakes ownership of problems and follows through to resolution.\nIs dependable, accountable, and trustworthy.\nCommunicates clearly with clients and teammates.\nStays calm and professional when troubleshooting difficult issues.\nIs comfortable asking questions and collaborating with others.\nValues documentation, security, and established processes.\nEnjoys working in a fast-paced MSP environment where every day brings something different.\nWhy Join DenaliTEK?\nAt DenaliTEK, you'll work alongside an experienced technical team supporting a diverse range of Alaska businesses.\nYou'll have the opportunity to expand your technical skills, solve meaningful problems, and contribute to a company that values teamwork, professionalism, and delivering excellent service.\nBenefits\nWhy Join Us?\nWe Take Care of Our Team\n100% Company-Paid Medical, Dental & Vision Insurance\nComprehensive coverage for employees with no monthly premium cost.\n401(k) with Company Contribution\nPlan for your future with retirement savings support from the company.\nGenerous Paid Time Off\nEnjoy 4 weeks of PTO annually, plus 7 paid holidays each year.\nExpense Reimbursements\nWe reimburse business-related mileage, parking, internet, and cell phone expenses.\nProfessional Growth Opportunities\nWork with a wide variety of technologies, businesses, and environments while developing skills that accelerate your IT career.\nNo Drama. No Politics. Just Great Work.\nWe believe in accountability, teamwork, and treating people with respect. We hire good people, trust them to do their jobs, and reward performance and integrity.\nBuild a Career, Not Just a Job\nWhether you're looking to expand your technical skills, earn certifications, or advance into engineering and leadership roles, you'll have opportunities to learn, grow, and make a real impact.\nEqual Opportunity Employer\nWe are an Equal Opportunity Employer and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other protected characteristic under applicable law.","description_format":"text","description_chars":6483,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Security","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-30T21:37:06Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["conf:2","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/denalitek-systems-administrator","json_url":"https://alion.io/job/denalitek-systems-administrator.json","meta":{"generated_at":"2026-11-02T12:34:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17198,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":676888},"rest":"https://alion.io/mcp/rest/get_company?id=676888"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdenalitek-systems-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdenalitek-systems-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdenalitek-systems-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/denalitek-systems-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdenalitek-systems-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3548237}},{"tool":"search_jobs","arguments":{"company":"denalitek.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3548237},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}