{"id":655126,"url":"https://alion.io/job/denalitek-technical-support-specialist","title":"Technical Support Specialist","company":{"id":676888,"name":"DenaliTEK","domain":"denalitek.com","url":"https://alion.io/company/denalitek","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Anchorage, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":120000,"period":"year","method":"role_country_seniority_unknown","sample_n":1856},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Sophos","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-06-24T00:00:00Z","employer_posted_date":"2026-06-24","last_verified_at":"2026-10-17T14:09:06Z","board_verified":true,"closed_at":null,"days_open":115,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":115},"description":"Help People. Solve Problems. Build Your IT Career.\nNot Your Typical Help Desk Job\nWe're looking for a Technical Support Specialist who loves technology, enjoys helping people, and wants to grow beyond password resets and basic troubleshooting.\nAt our company, you'll work with businesses across multiple industries, supporting modern IT environments that include:\nMicrosoft 365\nAzure & Entra ID\nSophos Security Solutions\nServers & Networking\nCloud Technologies\nBusiness Applications\nEndpoint Management\nEvery day is different. Every problem is a puzzle. Every client interaction is an opportunity to make someone's day better.\nWhat You'll Do\nProvide remote and onsite technical support for business clients\nTroubleshoot Windows, Microsoft 365, networking, and hardware issues\nRespond to service requests and resolve technical problems efficiently\nDocument work performed and maintain accurate ticket notes\nAssist with workstation deployments, upgrades, and migrations\nCollaborate with senior engineers on projects and escalations\nDeliver exceptional customer service while solving technical challenges\nWhat Makes Someone Successful Here\nYou might be a great fit if you:\nEnjoy helping people as much as you enjoy technology\nCan explain technical concepts without sounding technical\nStay calm when things don't work\nTake ownership of problems and see them through\nLove learning new systems and tools\nAre organized, dependable, and proactive\nWant a long-term career in IT\nRequirements\nPreferred Experience\nExperience with some of the following is helpful:\n Windows 10/11 \n Microsoft 365 \n Active Directory / Entra ID \n Networking fundamentals (DNS, DHCP, TCP/IP) \n Endpoint management \n Ticketing systems \n Cybersecurity best practices \n Business IT environments \nCertifications such as CompTIA A+, Network+, Microsoft, or equivalent experience are a plus but not required.\nBenefits\nWhy Join Us?\nWe Take Care of Our Team\n100% Company-Paid Medical, Dental & Vision Insurance\nComprehensive coverage for employees with no monthly premium cost.\n401(k) with Company Contribution\nPlan for your future with retirement savings support from the company.\nGenerous Paid Time Off\nEnjoy 4 weeks of PTO annually, plus 7 paid holidays each year.\nExpense Reimbursements\nWe reimburse business-related mileage, parking, internet, and cell phone expenses.\nProfessional Growth Opportunities\nWork with a wide variety of technologies, businesses, and environments while developing skills that accelerate your IT career.\nNo Drama. No Politics. Just Great Work.\nWe believe in accountability, teamwork, and treating people with respect. We hire good people, trust them to do their jobs, and reward performance and integrity.\nBuild a Career, Not Just a Job\nWhether you're looking to expand your technical skills, earn certifications, or advance into engineering and leadership roles, you'll have opportunities to learn, grow, and make a real impact.\nEqual Opportunity Employer\nWe are an Equal Opportunity Employer and are committed to creating an inclusive workplace. 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