{"id":1447175,"url":"https://alion.io/job/dennemeyer-customer-care-representative-emea-mfd","title":"Customer Care Representative EMEA (m/f/d)","company":{"id":1887441,"name":"Dennemeyer","domain":"dennemeyer.com","url":"https://alion.io/company/dennemeyer","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1466},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-29T13:56:15Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"Dennemeyer has been setting the standard in the IP industry for more than half a century. We are the world’s most comprehensive provider of Intellectual Property services, offering legal services through Dennemeyer & Associates, software systems through Dennemeyer IP Solutions, and administrative and management services through Dennemeyer & Co.We are currently seeking a Customer Care Representative to join our team. The Customer Care Representative will provide customer phone, email and chat support during EMEA business hours and will also assist with selected Customer Success activities. These include supporting renewal and upsell activities, following up with clients, providing relationship support and monitoring client health. This position will report to the Global Head of Customer Excellence.\nGrow your career and challenge yourself in a supportive team environment!\nResponsibilities and Essential Functions:\nBuild and maintain strong relationships with assigned customers in EMEA\nAct as a point of contact for selected customers\nSupport customer retention by identifying risks and escalating them early\nFollow up with customers to ensure they are satisfied with the service received\nSupport renewal, adoption and account health activities where needed\nWork closely with Customer Success Managers, Sales and Operations to ensure a consistent customer experience\nKeep customer records, notes and follow-up actions up to date in relevant systems\nDirectly interact with customers through phone, email or chat to identify, assess and resolve common customer inquiries across multiple services\nRecognize and escalate customer issues through established escalation paths for more technical topics\nReceive escalations from internal Operations or Customer Success teams and work with customers to resolve issues\nMonitor support inboxes and other systems for customer inquiries\nSupport Business Development Manager inquiries regarding service-based questions\nTrain customers on Dennemeyer Web Portals\nContact customers regarding overdue balances reported by the Accounts Receivable Department\nWork during EMEA / CET business hours.\nJob Qualifications:\nMinimum 5+ years of customer service experience\nExperience working with EMEA customers or companies a plus\nPossess strong organization, time management, analytical and problem-solving skills\nHas the ability to remain calm, friendly and professional when dealing with challenging and difficult customer service situations\nAbility to work independently and with multiple teams in a fast-paced environment with a frequently high volume of work\nPrevious experience with accounts receivable or collections activities considered\nProficiency in data entry and data management\nProficiency in MS Excel, Access, Word, and Outlook\nProficiency in Talkdesk and Salesforce is a plus\nHigh degree of accuracy, ownership, attention to detail, and confidentiality\nFluency in English is mandatory (written and spoken)\nFluency in German is desired (written and spoken)\nWhat We Offer:\nDevelop your long-term career within a fast-growing multinational company\nWork in multicultural teams and contribute to a diverse and international environment\nTake the opportunity to act independently in your area of responsibility\nCelebrate success together as one team\nAttend a tailored onboarding program and benefit from individual training and development opportunities\nContribute through your personality and daily work to make an impact on our business, culture, society and environment. Develop your long-term career within a fast-growing multinational company\nDennemeyer is an Equal Opportunity Employer. Dennemeyer does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. 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