{"id":2765004,"url":"https://alion.io/job/denova-customer-service-representative","title":"Customer Service Representative","company":{"id":4417522,"name":"Denova","domain":"denova.com","url":"https://alion.io/company/denova-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1114},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-10-17T03:37:57Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-18T02:45:04Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nJob Purpose:This role is pivotal in delivering an exceptional, positive experience for every caller. Positioned at the heart of our engagement center, the successful candidate will be the first point of contact for all incoming communications to Denova Collaborative Health, ensuring each interaction is handled with care and professionalism.\nBonus Alert: $1,000 Sign-On Bonus! Excel in attendance and performance to earn a $500 bonus at 90 days and an additional $500 at 180 days. Plus, enjoy monthly, quarterly, and annual bonuses based on your individual, team, and company performance. Apply now and embark on a rewarding journey with us!\nWhat You Will Do:\nAnswer incoming and outgoing calls for scheduling new and existing patient services in a high-volume call center environment.\nManage multiple web-based systems to assess patient eligibility, explain insurance costs, and ensure accurate data entry.\nMaintain strict adherence to HIPAA guidelines while handling confidential patient information.\nAchieve key performance indicators such as call adherence, capacity, and attendance standards.\nConduct and document confirmation calls 48 and 24 hours prior to appointments.\nCollect and update all pertinent demographic information, insurance information, and medical information.\nCollaborate with team members to enhance service delivery and resolve operational issues.\nOther duties and special projects as assigned.\nWhat We Need FromYou:\nHigh school diploma or GED required.\nMinimum of one year of customer service experience in a call center, preferably with a focus on patient care and insurance.\nExcellent communication, organizational, and strong customer service skills required.\nProficiency in electronic clinical documentation and scheduling systems.\nExceptional attention to detail and advanced critical thinking abilities.\nStrong problem-solving and conflict resolution skills.\nAccurate data entry skills with the ability to manage multiple tasks and projects simultaneously.\nHIPAA compliant; bilingual in English and Spanish preferred.\nYour Work Schedule:\nJoin us onsite for dynamic workdays, Monday through Friday, from 9AM to 6PM.\n4 days remote after 90 days, if metrics are being met.\nPerks of Being Part of Denova:\nComprehensive low-cost medical, dental, and vision insurance.\nGenerous retirement plan with a 3% company match.\nSecure your future with both long and short-term disability options\nEnjoy holiday pay, PTO, and life insurance benefits.\nProtect your future with long and short-term disability options.\nWe offer an employee wellness program and fantastic discounts for all Denova team members.\nAnd there's so much more waiting for you!\nDenova Collaborative Health LLCis an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. Our comprehensivevirtual care servicesare available for residents throughout the entire state of Arizona.\nWe provide a “whole person” approach to health and promote collaboration among our team of primary care providers and specialists. Our unique service integration of primary care, behavioral health, addiction medicine, and wellness enables our team to provide better health outcomes.","description_format":"text","description_chars":3205,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Annual bonuses","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-17T03:37:57Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/denova-customer-service-representative","json_url":"https://alion.io/job/denova-customer-service-representative.json","meta":{"generated_at":"2026-10-18T05:35:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8449,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417522},"rest":"https://alion.io/mcp/rest/get_company?id=4417522"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdenova-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdenova-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdenova-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/denova-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdenova-customer-service-representative"}]}