{"id":1111585,"url":"https://alion.io/job/denso-customer-service-representative-2","title":"Customer service representative","company":{"id":50312,"name":"DENSO","domain":"denso.com","url":"https://alion.io/company/denso","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Prague, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-22T08:12:14Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-05T02:43:08Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"DENSO is a leading supplier of advanced automotive technology, systems and components for all of the world’s major automakers. Operating in 35 countries and regions, employing approximately 140.000 employees, DENSO has a significant global presence. In all aspects of our automotive business, covering sales, product design/development and manufacturing, we work in close cooperation with our customer. Our focus with all our products is a consideration of the environment, info & safety, comfort and convenience. DENSO maintains a leading position in the automotive industry by focusing on quality and investment in the people we employ and the products we produce, typically investing 9% of net sales in research and development activities.\n Key Responsibilities\nProcess customer orders, forms, and requests, including product availability, replenishment, pricing, and delivery information.\nManage customer communications related to orders, shipments, invoicing, and general enquiries.\nProvide prompt and professional support via phone and email.\nCoordinate with internal departments to ensure on-time delivery and customer satisfaction.\nHandle customer complaints and claims in accordance with DENSO policies and procedures.\nSupport warranty claim and return shipment processes.\nMaintain customer master data and create new customer accounts where required.\nPrepare reports and provide administrative support to the Sales Team.\nPerform corrective actions in customer accounts, pricing, and system data when required.\nParticipate actively in team meetings, customer meetings, and improvement projects.\n Higher education degree.\nNative English speaker (mandatory).\nPrevious experience in Customer Service, Order Management, Sales Support, or related field.\nExcellent verbal and written communication skills.\nStrong customer-oriented mindset.\nGood organizational and problem-solving skills.\nProficiency in Microsoft Office applications.\nExperience with ERP Oracle systems is an advantage.\n 12-month temporary contract (replacement position).\nHybrid working model available.\nWorking hours UK time 10:00-18:00\nOpportunity to work in an international automotive environment.\nIt has come to our attention that various individuals have contacted people offering false employment opportunities with DENSO. Such scams are fraudulent and intended to steal from the victims.\nBy making you aware of this, we hope to avoid and ultimately stop victims from falling for this scam. Please do not provide any personal or financial information and do not send any money to anyone you suspect of recruitment fraud.\nIf you are contacted by someone whom you suspect may not be appropriately representing DENSO, please email: . Please forward the original email that you received that includes the original subject line and complete header information.\nDo not send CVs or vacancy applications to that email address as it will not be reviewed or considered. If you wish to apply for a job, please submit your application for an open position to https://careers.smartrecruiters.com/DENSOINTERNATIONALEUROPE","description_format":"text","description_chars":3122,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Czech Republic","iso":"CZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-22T12:23:28Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.701,"p_room":0.75,"age_days":11,"expected_fill_days":14,"reasons":["conf:1","win:late"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/denso-customer-service-representative-2","json_url":"https://alion.io/job/denso-customer-service-representative-2.json","meta":{"generated_at":"2026-10-05T03:15:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4436,"day_limit":5000,"remaining_today":564,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}