{"id":3649625,"url":"https://alion.io/job/dentalcorp-it-support-specialist","title":"IT Support Specialist","company":{"id":2478959,"name":"Dentalcorp","domain":"dentalcorp.com","url":"https://alion.io/company/dentalcorp-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":12,"ghost_share":0,"stale_share":0.917,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"FortiGate","optional":false},{"name":"IAM","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-02T23:47:02Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-03T04:32:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Opportunity\nJoin Dentalcorp as an IT Support Specialist and play a key role in keeping our corporate Support Centre and national network of dental practices connected, supported, and running smoothly. In this highly visible role, you will solve meaningful technical challenges, support modern workplace technologies, and deliver a standout service experience for team members across the business while growing your expertise in a fast-paced, people-focused organization.\nWho You Are\nYou are a service-driven IT professional who thrives on solving problems, building trust, and making technology feel seamless for the people you support. With strong troubleshooting skills, excellent communication abilities, and a customer-first mindset, you take ownership from first contact through resolution while staying organized across competing priorities. You bring professionalism, discretion, and urgency when supporting senior leaders, and you enjoy collaborating with teams, vendors, and managed service providers to deliver secure, reliable, and exceptional technology experiences across a fast-moving, multi-site environment.\nIn This Role, You Will\nBe a trusted first point of support for corporate users and dental practice teams, delivering responsive deskside, remote, and service desk assistance, including white-glove support for senior leaders. \nSolve a wide range of everyday technology challenges across Microsoft 365, Windows devices, VoIP, telecommunications, mobile devices, printers, conference room technology, business-critical applications, connectivity, VPN, wireless, and peripherals. \nSupport the full device lifecycle by staging, imaging, deploying, maintaining, and troubleshooting hardware that keeps teams productive. \nOwn incidents and service requests from intake through resolution by prioritizing, documenting, escalating, monitoring progress, meeting service levels, and keeping stakeholders informed. \nHelp team members stay securely connected by supporting user accounts, password resets, access requests, provisioning, SSO, MFA, and identity and access activities across Entra ID, Active Directory, and related platforms. \nPartner closely with vendors, managed service providers, local IT providers, dental practice teams, and internal technical teams to deliver seamless support. \nSpot patterns, support root cause analysis, and contribute ideas that strengthen service quality and the overall user experience. \nCreate and maintain practical technical documentation, knowledge articles, SOPs, and end-user support materials that make support more consistent and efficient. \nChampion reliable, secure support by following IT standards, security policies, access controls, change management practices, and operational procedures. \nContribute to technology deployments, acquisitions, office initiatives, and operational projects that support Dentalcorp’s continued growth.\nWhat You’ll Bring\n5+ years of corporate deskside and service desk support experience in a medium to large enterprise environment, including white-glove support for senior executives and leadership teams, is required.\nStrong written and verbal communication skills, with a customer-first mindset and commitment to exceptional service, are required.\nStrong hands-on experience supporting Windows 10/11, Microsoft 365, Teams, Outlook, enterprise applications, hardware, peripherals, mobile devices, printers, and conference room technologies is required.\nProficiency with Entra ID, Active Directory, IAM, user provisioning, access administration, SSO, MFA, password management, and access-related troubleshooting is required.\nExperience with device lifecycle management, ITIL-based support processes, IT security standards, access controls, change management, technical documentation, and end-user support materials is required.\nStrong troubleshooting skills across network connectivity, VPNs, wireless networks, VoIP systems, Meraki, and FortiGate environments, with sound judgment to resolve issues independently and escalate when needed.\nAbility to stay organized, prioritize competing demands, support high-priority executive issues, and coordinate effectively with vendors, managed service providers, local IT providers, and internal technical teams.\nExperience supporting healthcare, dental, or multi-site environments and certifications such as Microsoft, CompTIA A+, Network+, Security+, or ITIL are considered assets.\nWhy Dentalcorp?\nDentalcorp is North America’s leading and fastest-growing network of dental practices. Through industry-leading technology, expertise, and scale, we help practices grow while supporting dental professionals to retain their clinical autonomy. Here, you’ll be trusted with meaningful responsibility, supported to grow, and surrounded by people who share ideas and raise the bar together. Our Beyond Brilliant values-Beyond the Status Quo, Beyond Excellence, Brilliant Together, and Brilliant Experiences -guide how we innovate, collaborate, deliver, and put people at the centre.\nThe salary range for this position is $65,000 CAD to $85,000 CAD annually (plus a bonus of up to 10% and competitive total rewards and benefits package). Offers within this range are determined based on relevant experience, skills, and qualifications, as well as internal equity considerations. This job posting is for an existing vacancy.\nYou will be based at our Toronto Support Centre, located at 181 Bay Street in the heart of Toronto’s financial district. This position will be on site from Monday to Thursday, with Fridays designated as work-from-home days.\nCandidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.","description_format":"text","description_chars":6160,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Dental Clinics"],"lifecycle":[{"event":"open","at":"2026-11-02T23:47:02Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:1","stale_co","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/dentalcorp-it-support-specialist","json_url":"https://alion.io/job/dentalcorp-it-support-specialist.json","meta":{"generated_at":"2026-11-03T09:06:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13035,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2478959},"rest":"https://alion.io/mcp/rest/get_company?id=2478959"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdentalcorp-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdentalcorp-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdentalcorp-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dentalcorp-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdentalcorp-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3649625}},{"tool":"search_jobs","arguments":{"company":"dentalcorp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3649625},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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