{"id":2898958,"url":"https://alion.io/job/dentalxchange-b2b-technical-implementation-specialist","title":"B2B Technical Implementation Specialist","company":{"id":6328,"name":"DentalXChange","domain":"dentalxchange.com","url":"https://alion.io/company/dentalxchange","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":26,"max":29,"currency":"USD","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Postman","optional":false},{"name":"SoapUI","optional":false}],"status":"live","first_seen_at":"2026-10-14T17:29:42Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-25T12:47:43Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"B2B Technical Implementation Specialist Position Summary \nThe B2B Tech Implementation Specialist works directly with new and existing partners to implement new connections and services. In this role, the B2B Tech Implementation Specialist coordinates with partners to implement, update, and test connectivity and transactions to provide reliable services to our clients. This role involves coordinating with internal and external clients to establish and maintain efficient transaction processing. \nWhy does this role matter?\nThis position works directly with new payers and partners to help with go live on our platform. \nWhat impact will the new hire have in their first 6 months?\nMonths 1 to 2: You will learn our implementation workflow and offerings\nMonths 3 to 4: You will own a caseload of standard setups and payer management tickets, and build an understanding of the full suite of implementation types\nMonths 5 to 6: Take on implementations and begin learning our API\nWhat’s the growth trajectory for this position?\nWhile the growth track for this role is still being defined, the next level up would be to a Senior Implementation Specialist.\nWhat You’ll Do As Our B2B Technical Implementation Specialist:\nUpdate and complete new and ongoing implementation and connectivity projects to ensure accurate and efficient project resolution.\nMonitor transaction processing related to implementation or connectivity projects to ensure consistent quality of results and research any outages, fluctuations, or downward trends.\nProvide operational support for production practices, issues, and help desk tickets.\nTrack updates, testing results, and configuration details in support tickets, along with any related documentation and follow up.\nCoordinate between partners and our core development team to troubleshoot issues or request new enhancements as they arise during implementation or connectivity testing.\nManage work to meet established deadlines, while also being flexible when timelines change.\nProactively provide timely communications regarding updates, issues, and resolutions.\nProvide clear, accurate, and professional written and verbal communication with both internal and external clients\nPerform tests on production applications and prepare recovery procedures for applications to ensure reliable connectivity.\nLive DentalXChange’s Company values: Actively Care, Try Hard, and Be Humble.\nOther duties as assigned.\nWhat You’ll Bring to the Team:\nExperience with EDI transaction types (X12 837D, 270/271, 835, XML, etc.) preferred.\nExperience with Postman and SoapUI preferred.\nStrong interpersonal skills to work effectively with other team members and various departments.\nStrong communication skills to perform client demonstrations and software walk-throughs on our products and services.\nAbility to successfully change priorities and successfully manage multiple projects at one time.\nAbility to effectively manage time and prioritize sales team’s goal.\nAbility to multi-task and adapt to changing expectations and priorities.\nStrong internet and personal computer skills are a must.\nWorking knowledge of technical and procedural aspects and functions\nPay range: $26.00 to $29.00 per hour DOE\nWhat We Offer\nChallenging and rewarding career opportunities with room for growth as we grow!\nMedical, dental, and vision benefits - eligible first of the month after start date\nUnlimited PTO\nPaid time off for sick, jury duty, bereavement\n10 company paid holidays\n401k with company match \nHealth Advocate\nHealthcare and dependent care flexible spending accounts\nFriendly co-workers and a positive culture!\nEDI Health Group dba DentalXChange understands the importance of privacy and takes seriously the need to protect job applicants’ personal information. Applicants should be aware that we collect and use personal information in accordance with the California Consumer Privacy Act (CCPA). For more details on how we handle your information and your rights under the CCPA, please visit our Privacy Policy. \nDentalXChange is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. 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