{"id":1192628,"url":"https://alion.io/job/dentsplysirona-customer-care-coordinator","title":"Customer Care Coordinator","company":{"id":705415,"name":"Dentsply Sirona","domain":"dentsplysirona.com","url":"https://alion.io/company/dentsplysirona","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":94,"open_postings":7,"ghost_share":0,"stale_share":0.429,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Braselton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":true}],"status":"closed","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-03T16:50:28Z","board_verified":false,"closed_at":"2026-10-03T16:50:28Z","days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"Requistion ID: 84211\n\nWellspect Healthcare is a leading global provider of innovative medical devices that help people suffering from urinary retention or chronic constipation. More than 1,000 employees around the world are dedicated to making a difference to people who need our products and services. Wellspect is one of the worlds’ leading manufacturers of intermittent urinary catheters, with LoFric® as the most known brand. As a help to those with chronic or severe constipation Wellspect has developed what likely is the world’s most advanced irrigation system, Navina™, combining a high degree of user convenience, clinical effectiveness and connectivity into one smart system. Wellspect strives to become climate neutral and leave the smallest possible environmental footprint.\nThe company, with headquarters in Mölndal, Sweden, is present in more than 30 countries, and part of Dentsply Sirona, the worlds´ largest manufacturer of professional dental technologies. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.wellspect.com and www.dentsplysirona.com for more information.\n\nWellspect offers a hybrid work environment. Employees in this role are required to work from the office four days per week at one of our locations in Braselton, GA, New Britain, CT, or Camarillo, CA.\nJob Summary:\nWe are seeking a detail-oriented and highly motivated Wellspect Care Coordinator to support patients and healthcare professionals throughout the care journey. As part of the intake team, this role serves as the first point of contact for patients, setting the tone for a positive experience by gathering essential information, providing product education, and guiding them through the onboarding process. This position is essential in delivering a seamless experience by coordinating documentation, facilitating communication across teams, and ensuring patients receive timely and accurate support.\nAdditionally, this role supports our field sales team, along with daily contact with health care institutions and medical offices throughout the USA. The ideal candidate brings a strong sense of accountability, excellent communication skills, and a desire to grow within the medical device industry. This is an exciting opportunity for an early-career professional who is passionate about patient care, medical device sales and operations, and customer-centric problem solving within a global organization and highly regulated environment.\nResponsibilities:\nProduct Education & Support\nIntroduce and explain the features, benefits, and appropriate use of Wellspect’s urology and bowel management product lines during initial patient interactions \nMaintain strong knowledge of product usage, care, and maintenance to confidently guide new patients \nPatient Intake & Communication\nServe as the first point of contact for patients, completing intake calls and collecting accurate demographic, clinical, and insurance information \nConduct follow-up interactions via inbound and outbound calls to address questions and ensure a smooth onboarding experience \nIdentify and resolve patient concerns early in the process to prevent delays in care \nDocumentation & Care Coordination\nEnsure all intake documentation is complete, accurate, and properly routed for processing \nPartner with internal support teams to track and resolve pending documentation \nCoordinate communication for document corrections with patients, field sales, and medical offices \nSystems & Record Management\nAccurately document all patient and provider interactions in systems such as BrightTree and Salesforce \nUpdate account statuses, log detailed call notes, and provide clear next steps for downstream teams \nPerformance & Service Standards\nMeet required call volume targets for both inbound and outbound activity while maintaining quality standards \nCreate a positive first impression by delivering professional, empathetic, and patient-focused service \nAchieve or exceed monthly performance goals established by Sales Operations \nCompliance & Quality Assurance\nAdhere to all phone activity and compliance standards, including Medicare, HIPAA, and internal guidelines \nFollow after-call work (ACW) expectations and ensure all intake activities meet regulatory and quality requirements\nTraining and Knowledge Sharing\nProvides guidance and share best practices with internal teams.\nSupports onboarding and training of new team members as needed.\nCross-Functional Collaboration\nPartners with teams such as Marketing, Field Sales, Call Center Operations and Customer Service to best service patients, resolve problems effectively and drive continuous improvement.\nAdditional Duties\nPerforms other responsibilities as assigned in support of team and departmental goals.\nEducation:\nHigh School diploma or equivalent required.\nAssociates/Bachelor’s degree in a scientific, technical, or healthcare-related discipline preferred.\nMedical Billing skills/education a plus\nExperience:\n3+ years of experience in a customer-facing or highly regulated role preferred.\nExperience working in a call center environment, medical device, medical office, or other healthcare environments is a strong plus.\nKey Skills, Knowledge, and Capabilities: \nProficient in English; strong written and verbal communication skills required.\nMultilingual abilities are highly desirable.\nExcellent organizational skills and a high degree of attention to detail are fundamental to success.\nStrong comfort level with computer-based tasks, including working across multiple systems or screens simultaneously.\nProficiency in standard office software (e.g., Microsoft Office Suite); experience with Brighttree and Salesforce highly desirable\nAble to work both independently and collaboratively in a fast-paced, team-oriented environment.\nOccasional travel may be required (Ability to utilize or knowledge of call center telecommunications software (i.e. dialer systems) \nThe hourly rate for this role is between $25.00 - $28.00. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location.\n\nEqual Opportunity Employer: Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law.\nEligibility: All successful applicants must be eligible to work in the country the position is based.\nAssistance: If you need assistance with completing the online application due to a disability, please send an accommodation request to .\nAgencies: Please note that Dentsply Sirona does not accept or respond to unsolicited requests or applications submitted by Recruitment Agencies/ Search Firms.\nNotice on Fraudulent Job Offers: Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: careers.dentsplysirona.com.","description_format":"text","description_chars":7302,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical Imaging Systems","Dental Products & Labs"],"lifecycle":[{"event":"open","at":"2026-09-24T17:24:21Z"},{"event":"close","at":"2026-10-03T16:50:28Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 11 · green card filings: 4","filings_12m":11,"filings_prev_12m":27,"green_card_filings_12m":4,"median_offered_wage_usd":115167,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":56000,"is_top_pay":false},"html_url":"https://alion.io/job/dentsplysirona-customer-care-coordinator","json_url":"https://alion.io/job/dentsplysirona-customer-care-coordinator.json","meta":{"generated_at":"2026-10-30T13:23:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":279,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":705415},"rest":"https://alion.io/mcp/rest/get_company?id=705415"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdentsplysirona-customer-care-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdentsplysirona-customer-care-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdentsplysirona-customer-care-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dentsplysirona-customer-care-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdentsplysirona-customer-care-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1192628}},{"tool":"search_jobs","arguments":{"company":"dentsplysirona.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1192628},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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