{"id":1192664,"url":"https://alion.io/job/dentsplysirona-service-technician","title":"Service Technician","company":{"id":705415,"name":"Dentsplysirona","domain":"dentsplysirona.com","url":"https://alion.io/company/dentsplysirona","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Murarrie, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":88000,"period":"year","method":"role_country_seniority_unknown","sample_n":44},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-10T02:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-09-24T17:24:21Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Requistion ID: 84010\n\nDentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands.\nDentsply Sirona’s products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dental care. Dentsply Sirona’s headquarter is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.dentsplysirona.com for more information about Dentsply Sirona and its products.\n\n1.Position Overview\nThis role forms part of our technical service team providing high level services, both in-house and on-site throughout the assigned state(s) to our internal and external customers that includes installation, calibration, preventive maintenance and repair of dental equipment.\n2.Primary Objectives\nWorking both individually and as part of team, undertake technical service and support of the Company’s products.\nPositively influence customer satisfaction by providing timely and proficient technical service and advice, for internal and external customers.\nPositively influence the financial goals of the Company through cost and inventory control, accurate and timely invoicing and the promotion of the Company’s products and services.\n3.Specific Responsibilities\nInstallation, calibration, maintenance and repair of equipment sold and serviced by the Company.\nProvide technical advice and support to the sales team.\nEnsure that all contact with customers, whether internal or external, is of a high standard. This includes maintaining your appearance, the condition of your vehicle and the standard of communication with the customers.\nWork collaboratively with all colleagues. \nAttend calls as scheduled by the Technical Service Support Coordinators.\n100% accuracy on use of parts for service work, measured by stock take variations. Whenever parts are required you must make every practical effort to use part numbers in your communication.\nPromote the Company’s service offers to customers, including calling to inform customers of the benefits of, and scheduling PM services.\nCare and maintenance of all tools, parts, equipment supplied by the Company in accordance with the Company procedures and policies.\nCare and maintenance for the Company vehicle in accordance with the Company vehicle policy. Vehicles must be cleaned regularly in order to maintain a professional appearance. Vehicles must be serviced as per the manufacturer’s recommendations.\nEnsure every work area is kept clean and tidy and in accordance with quality control procedures.\nComplete reports on the PDA system in a timely manner for all service and support activities.\nProvide feedback to the Technical Service Manager/State Manager about issues that have an impact on technical service. \nKnowledge\nEnsure ongoing currency of functional and technical knowledge via self-directed learning and proactive involvement in training and personal research.\nEnsure ongoing currency of systems and procedures via self-directed learning and proactive involvement in training as required.\nTeamwork\nWork as a team, provide back up and support and share responsibility for completion of tasks as required.\nHealth and Safety\nAdhere to all health and safety procedures and policies to ensure a safe working environment\nProactively identify and report safety and health risks to ensure continuous improvement of occupational health and safety practices\nWear all personal protective equipment as required\nMaintain awareness and understanding of internal safety procedures and adhere to these at all times\nProactively report and manage safety issues\n4.Position Dimensions\nNumber of positions reporting to this position is varied dependent on size and complexity of the region.\nNumber of direct reports; NIL\nNumber of matrix reports; NIL\n5.Decision Making Authority\nReviewing policies and procedures and making recommendations as required.\nApproval as per Finance authority matrix.\n6.Relationships\nAll Dentsply Sirona team members.\nNational Manager - Technical Service an Maintenance\nService Support Coordinators\nSales Specialists\n7.Experience and Qualifications\nRelevant degree or certificate preferred.\nDemonstrated experience in a similar role.\n8.Skills\nDemonstrated strong business acumen.\nMaturity of judgement and discretion.\nExcellent attention to detail.\nCapacity to operate independently.\nExcellent written and verbal communication skills.\nAdvanced level computer skills with proficiency in MS Office Suite, Excel, Word, PowerPoint & Access.\nStrong interpersonal skills with a demonstrable ability to work within a changing environment.\nWillingness to contribute to and support team goals.\nExcellent organisational and time management skills.\nAbility to priorities conflicting workloads and multitask.\nHigh levels of personal drive and motivation.\nLeads by example and acts as a role model to the broader team, consistently demonstrating Company Values and standards and striving for continuous personal and professional development.\n\nEqual Opportunity Employer: Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law.\nEligibility: All successful applicants must be eligible to work in the country the position is based.\nAssistance: If you need assistance with completing the online application due to a disability, please send an accommodation request to .\nAgencies: Please note that Dentsply Sirona does not accept or respond to unsolicited requests or applications submitted by Recruitment Agencies/ Search Firms.\nNotice on Fraudulent Job Offers: Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: careers.dentsplysirona.com.","description_format":"text","description_chars":6506,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Lasers & Photonics","Dental Care"],"lifecycle":[{"event":"open","at":"2026-09-24T17:24:21Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.696,"p_room":0.75,"age_days":14,"expected_fill_days":20,"reasons":["conf:2","win:late"],"computed_at":"2026-09-24T20:03:06Z"},"pay":null,"html_url":"https://alion.io/job/dentsplysirona-service-technician","json_url":"https://alion.io/job/dentsplysirona-service-technician.json","meta":{"generated_at":"2026-09-24T20:03:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}