Account Assistant

Job Description:

Account Assistant | iProspect | Leeds / Stafford | Permanent | Hybrid

We are looking for someone with a keen interest in media to join our Client Team as an Account Assistant!

iProspect - In this time of enormous change, where media is more important than ever before, people are longing for humanity - for real connection, for truth and for what binds us together.

Our unique understanding of the intersection of culture, content, data, and technology powers how we build brands out of every moment of connection. For today, and for tomorrow.

Purpose of the Role

In this exciting role, you will provide proactive support across the account team, most specifically to Account Executives and Account Managers, helping with the day-to-day running of the accounts, campaign delivery, reporting, research and financial administration. This role covers our key iProspect clients, including DFDS, Shiseido and Hiscox.

What you’ll do

Account Management

• Provide proactive support across the account team, particularly to Account Executives and Account Managers, helping to deliver multiple workstreams accurately and on time.
• Action small campaign requests under supervision and support specialist teams with campaign delivery once plans are approved.
• Support the day-to-day administration of client accounts, keeping folders and files up to date and managing client status reports.

Relationship Management:

• Support Account Executives and Account Managers with general client liaison and administration, providing clear and timely updates.
• Build and maintain collaborative working relationships with specialist teams, including AV, Digital, Search, Social and OOH.
• Organise meetings and room set-up, prepare materials, distribute agendas, attend meetings and circulate accurate minutes and actions.
• Attend all relevant training sessions and media owner presentations to build knowledge of the media landscape.

Finance & Budget Management:

• Support accurate financial delivery by raising purchase orders, maintaining PO trackers and checking budgets against planned activity.
• Understand and apply client terms of business, helping to ensure accurate media schedules and invoices are supplied to the client.
• Support timely reconciliation and chase outstanding invoices to help ensure prompt payment.

Reporting Oversight:

• Collate client performance data and support the production of clear, accurate reports.
• Monitor performance against forecast, identify anomalies and escalate issues promptly to the relevant team member.
• Use research tools to gather data and insights for competitor reports, media industry trends, live requests and client presentations.

Communications Planning:

• Use research tools to create and review target audience insights and contribute data to client presentations.
• Support the Account Manager in translating audience and media consumption insights into holistic media mix recommendations that deliver against client objectives.
• Support Account Managers and specialist teams in developing detailed plan recommendations and executing plans once approved.
• Develop a basic understanding of key media channels and the performance metrics used to assess client activity.
• Use Microsoft Excel and PowerPoint confidently and accurately.

What you’ll bring

Essential Skills:

• Resilience: Demonstrates a positive learning mindset.
• Client impact: Seeks to understand the context and client impact of tasks.
• Commercially curious: Takes an investigative approach to building knowledge.
• Accountable leadership: Sense-checks briefs and communicates updates clearly.
• Resourcefulness: Identifies and suggests efficiencies.
• Robustness: Consistently balances pace with quality standards.
• Strong organisational skills.
• Clear and confident communication.
• Good numeracy.
• A willingness to learn and develop.
• Excellent attention to detail.

What we offer

This is a permanent role. The role can be based from our Leeds or Stafford office on a hybrid working basis.

At dentsu, we’ve built a benefits package that supports every chapter of your life. From company-funded Private Medical Insurance, a 24/7 Virtual GP and a generous sick-pay policy, to wellbeing days, volunteering time, flexible bank-holiday swaps and great everyday perks like retail discounts, gym access and tech schemes - we make it easier to live well, not just work well.

Our employee-led resource groups have helped shape policies that genuinely matter: enhanced maternity, paternity and carers leave, extended sick leave, menopause and baby-loss support, plus 10 fertility treatment days. Combined with life assurance, income protection, financial education tools and flexible savings options, you’ll find a workplace that invests in you - your health, your family, your future.

About Dentsu

Dentsu is an integrated growth and transformation partner to the world’s leading organisations. Founded in 1901 in Tokyo, Japan, and now operating in approximately 120 countries and regions, we bring together the power of a global network of leadership brands to deliver impactful, end-to-end growth solutions.

Through our client promise, Innovating to Impact, we drive growth through integrated services across Media, Customer Experience Management (CXM), and Creative. Our business transformation (BX) mindset, combined with a focus on experience transformation (EX), drives sustainable growth for brands, people, and society.

Our commitment to innovation, collaboration, and diversity enables us to continuously evolve, pushing boundaries while delivering measurable impact in a fast-changing world.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at [email protected], quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

We are a Disability Confident scheme user. If you consider yourself to have a disability and meet the essential criteria for the role, you will be guaranteed an interview.

#LI-Hybrid

#LI-IPROSPECT

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