{"id":1155643,"url":"https://alion.io/job/dentsu-account-manager-10","title":"Account Manager","company":{"id":888,"name":"dentsu","domain":"dentsu.com","url":"https://alion.io/company/dentsu-polska","size_band":"5000+","is_staffing_agency":true,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":123,"ghost_share":0.008,"stale_share":0.797,"repost_share":0.024,"time_to_fill_p50_days":22,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":72000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-23T21:25:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T06:49:26Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description:\nMerkle is a leading data-driven, technology-enabled global performance marketing agency specializing in personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios.\nWe are looking for an Account Manager to support client success through strong day-to-day coordination, operational execution, and internal and external communication. This role supports client account teams across industries by helping ensure work is moving forward, client needs are understood, and internal teams are aligned.\nThe Account Manager will support multiple client relationships or projects. This individual will learn and operate Merkle processes, support account operations, and partner with senior account leadership when client needs, escalations, or business decisions require additional guidance.\nKey Responsibilities\nSupport day-to-day account operations, including client communications, meeting coordination, follow-ups, and internal team alignment. \nLearn, follow, and apply Merkle operational processes, including Salesforce account reviews, account maps, account health updates, and forecast support. \nHelp manage assigned tasks, deadlines, and account updates with strong organization, attention to detail, and follow-through. \nIdentify potential issues, risks, or client concerns and escalate appropriately to account leadership, project leads, or cross-functional partners. \nPartner with Project Managers, Project Leads, and delivery teams to understand timelines, deliverables, change requests, proposals, and open items. \nSupport revenue forecasting, opportunity updates, operational reporting, and business review preparation. \nCommunicate clearly and timely with internal teams and clients regarding project progress, next steps, and decisions needed. \nContribute to positive client experiences by anticipating needs, tracking action items, and helping ensure timely follow-through. \nPeople & Teams\nBuild strong working relationships with internal teams, client contacts, and account leadership. \nSupport an organized, collaborative, and energized internal account team environment. \nEngage with clients by providing updates, capturing needs, and escalating questions or concerns when appropriate. \nContribute positively to team culture, morale, and day-to-day collaboration. \nBuild trust through reliable execution, responsiveness, and attention to detail. \nContinue building technical skills, business acumen, and account management capability through training, coaching, and hands-on experience. \nBusiness Operations & Account Support\nDevelop a working understanding of revenue recognition, billing, invoicing, forecasting, and financial processes. \nSupport invoice tracking, payment follow-ups, financial reporting, and account health needs in partnership with Finance and account leadership. \nHelp review time allocations, project financials, and report outputs to identify questions, risks, or follow-ups. \nListen to client needs and share potential risks, opportunities, or growth areas with account leadership. \nSupport SOW renewals, change orders, and proposal development by coordinating inputs, timelines, and internal reviews. \nAssist with research, account planning, market intelligence, and materials that support client growth or account planning. \nKey Skills & Experience\nBachelor’s degree required. \n3-5 years of experience in client services, account management, project coordination, agency, or relevant client-side work. \nExperience working with cross-functional and/or remote teams. \nFoundational project management skills with strong organization, follow-through, and attention to detail. \nStrong written and verbal communication skills. \nClient-service mindset with the ability to build relationships and respond professionally to client and internal needs. \nAbility to identify issues, ask thoughtful questions, and escalate complex or sensitive issues appropriately to leadership. \nSelf-motivated, collaborative, solution-oriented, highly ethical, and eager to learn. \nComfortable working in a dynamic, fast-paced environment and adapting to change. \nDeveloping presentation, storytelling, and insight delivery skills. \nAdditional Information:\nThe annual salary range for this position is $72,000 - $85,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.\nBenefits available with this position include:\nMedical, vision, and dental insurance, \nLife insurance, \nShort-term and long-term disability insurance, \n401k, \nFlexible paid time off, \nAt least 15 paid holidays per year, \nPaid sick and safe leave, and \nPaid parental leave.\nAt dentsu, we believe great work happens when we're connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.\nDentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.\nTo begin the application process, please click on the \"Apply\" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.\nLocation:\nChicago - N. StateBrand:\nMerkleTime Type:\nFull timeContract Type:\nPermanentDentsuis committed to providingequal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex ,sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.\nDentsuis committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to  by clicking on the link to let us knowthe nature of your accommodation request and your contact information. We are here to support you.","description_format":"text","description_chars":7183,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T21:25:00Z"}],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.417,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:1","agency","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":false},"html_url":"https://alion.io/job/dentsu-account-manager-10","json_url":"https://alion.io/job/dentsu-account-manager-10.json","meta":{"generated_at":"2026-09-24T07:15:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}