Platform Support Analyst

Dentsu Aegis Network • 13 days ago
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Dentsu Aegis Network

Dentsu Aegis Network (rebranded globally as dentsu) is a major multinational media and digital marketing communications network specializing in advertising, brand strategy, and business transformation. The organization provides integrated solutions spanning creative storytelling, data analytics, media planning, and customer experience management for leading global brands.
dentsu.com • HQ: Tokyo, Japan • Media & Entertainment • Sales & Marketing • Advertising • 501-1000 employees
The primary purpose of this role is to be part of Business Platforms Bangalore team to manage the support tickets of SAP Concur Expense & Request modules, dentsu’s global T&E application. The day to day activity will consist of dealing with user queries from live markets. Concur Expense is currently live in 25 markets with 30,000 active users & Concur Request launched in dentsu during Q3 2024. The person will closely work with the Expense & Request implementation team members, Corporate Card Team, Travel Team, Market Admins & other stakeholders to ensure the system is fully optimised and updated.

Job Description:

  • Managing tickets (service requests/incidents) related to SAP Concur Expense/Request on Service Now
  • Assisting markets on masterdata management (mainly: List import & Employee import)
  • Monitoring interfaces between Workday, Concur &D365 (BizTalk & Snaplogic)
  • Knowledge on integrations, APIs & Web Services
  • Liaising with senior team members to ensure allowances, tax and mileage rates are rightly updated on a timely basis
  • Updating business rules to reflect global & local policy changes as & when required
  • Working with Deployment team at the time of handover
  • Assisting markets during hypercare
  • Maintaining internal progress trackers
  • Tracking Concur Monthly Releases
  • Monitoring & maintain Admin Roles & Cognos Roles
  • Maintaining the SAP Concur reporting suite
  • Liaising with live markets to create ad hoc Cognos reports as & when required
  • Experience in creating Cognos reports, adding prompts, filters, grouping, sorting & scheduling

Location:

Bangalore

Brand:

Bcoe

Time Type:

Full time

Contract Type:

Permanent
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