Client Development Manager (Media + CX)

Job Description:

This role is suited to an experienced project manager and client lead with a strong grounding in media agency, combined with the ability to understand and navigate CX, data, and broader business development contexts. Success in the role requires structured thinking, confidence in managing complexity, and the ability to lead both clients and internal teams through change, innovation, and growth-focused initiatives. The role carries commercial responsibility, including identifying growth opportunities, supporting sales and key account planning, and contributing to revenue development through strong client relationships and integrated cross-practice solutions.

Job Description:

- Driving end-to-end client development initiatives across media, CX, and data-led capabilities.

- Working horizontally across dentsu practices to coordinate client-focused development activities, ensuring that planning, execution, and follow-up are aligned, efficient, and value-driven.

- Managing client teams and internal capabilities to ensure on-time delivery, high-quality execution, and continuous improvement, while maintaining control of timelines, budgets, and scope.

- Coordinating client development activity from a project management perspective; driving the planning, the cadence and efficiency of such activity.

- Leading client communication and relationship management, acting as a trusted partner who provides clear direction, accurate updates, and strategic guidance throughout the engagement.

- Identify commercial and growth opportunities across media, CX and data-led capabilities.

Core Competencies

• Media Agency Expertise - Several years of experience with a strong understanding of media landscape and client needs.
• Integrated Media Planning - Ability to develop and execute cross-channel strategies.
• CX & Data Understanding - Experience leveraging customer experience and data to drive insights and performance.
• This role requires fluency in both Finnish and English

Key competencies for success at dentsu Finland:

• Accountability - Takes ownership and delivers results.
• Solution-Oriented Mindset - Focuses on practical, effective solutions.
• Consultative Skills - Builds trust through strategic client guidance.
• Curiosity - Proactive in learning and exploring new ideas.
• AI Savviness - Utilizes AI and data-driven tools to enhance outcomes.

We offer:

• The opportunity to work with some of the biggest advertisers in Finland and make a meaningful impact on their day-to-day and long-term advertising activities.
• A Chance to deepen your skills in broadcast advertising across channels and the possibility to shape your own career path within dentsu.
• An inspiring working environment with a new office in Hakaniemi, Helsinki with 110 amazing, ambitious, and highly skilled colleagues in Finland - 66,000 more worldwide.

About Dentsu

Dentsu Group is one of the world’s largest global marketing and consultancy companies headquartered in Tokyo, Japan.

Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.

We help clients to win, keep, and grow their best customers and achieve meaningful progress for their businesses with the best-in-class services and solutions in media, CXM, and creative. For more information, please see www.dentsu.com.

Our offer

• Award-Winning Excellence: Work in the #1 agency in Finland (measured by 3rd parties Recma and COMvergence).
• Collaborate with the Best: Work alongside top specialists in our field and with leading clients and access our entire international network.
• Career Progression & Learning Opportunities: Your growth is our priority. We assist you advancing in your career and enable continuous learning and development opportunities.
• Creative & Innovative Workplace: At dentsu, we are passionate about fostering a culture of innovation, where creativity, exploration, and experimentation are encouraged. We believe that by pushing the boundaries of what's possible, we can deliver groundbreaking solutions for our clients and shape the future of media and marketing.
• Hybrid & Flex Work: Enjoy the flexibility of hybrid work arrangements to balance your professional life.
• Social Events & Team Activities: Enjoy team days, social events, and activities outside of work (monthly running club, fun squad, beach volley training possibilities and more).
• Wellbeing & Social Impact days: We take your wellbeing and social impact seriously. Benefit from various types of days off (total of 4 wellbeing days, and 2 social impact days).
• Comprehensive Benefits: Including lunch, sports & culture benefits, mental wellbeing programs, and more.
• Prime Location: Our modern office is located in the heart of Hakaniemi, offering a vibrant and convenient work environment.
• Safe & Welcoming Workplace: We strive for a safe workplace with the goal of equal opportunities and treatment for all. With us, everyone should feel welcome and safe to be who they are and where everyone can express themselves. We are advocates for real change. Therefore, we encourage applications from candidates with different backgrounds to further increase our diversity.

Contact:

We look forward to receiving your application for any questions, please contact our Senior Talent Acquisition Partner by email at: [email protected] EMEA, NE. #LI-DENTSU #LI-Hybrid #LI-DR2

At Dentsu, we strive for a safe workplace with the goal of equal opportunities and treatment for all. With us, everyone should feel welcome and safe to be who they are and where everyone can express themselves. We are advocates for real change. Therefore, we encourage applications from candidates with different backgrounds to further increase our diversity."

Additional information:

We offer a full-time permanent position with a 6-month probationary period, and you will be based at our office in Helsinki, Finland. The position will be filled as soon as we have found the right candidate. Please note, that we can only accept an application from you if you are already permitted to work in Finland (EU/EEA nationals, work visas, etc.) and are already locally present.

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