{"id":4301757,"url":"https://alion.io/job/dentsu-client-success-manager-regulated","title":"Client Success Manager (Regulated)","company":{"id":888,"name":"dentsu","domain":"dentsu.com","url":"https://alion.io/company/dentsu-polska","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":144,"ghost_share":0.014,"stale_share":0.729,"repost_share":0.042,"time_to_fill_p50_days":31,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T03:46:59Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description:\nWe are champions for meaningful progress and we strive to be a force for good-for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all. ICUC is an agency of dentsu.\nWhat Awaits You:\nAs an ICUC Regulated Client Success Manager (CSM), you are at the front line, delivering best-in-class account management to ensure our clients achieve their goals. Your mission is to retain and grow their business by identifying and implementing the ICUC products and services that will help them recognize value and meet their goals. You will work closely with the people on the revenue and operations teams, in addition to your Director, to grow and retain your accounts.\nThe role requires you to be a confident self-starter with strong project management and budgeting skills. We value entrepreneurial thinking and the pace of our business requires a focused, get-on-with-it attitude. You must bring an enthusiastic business ethic, a service-oriented ethos and be a team player who can work independently and collectively in a unique virtual environment.\nYou will work with global pharmaceutical and healthcare companies, operating as the primary client contact and working with senior client stakeholders. These encompass a range of services, from pure moderation work with a focus on safety and brand protection, to full implementation of engagement, insights and creative strategies. You will be working with sophisticated clients, so you will need to be a strategic thinker whose knowledge of social media and digital technology trends will be at the heart of your ability to respond creatively to client briefs, ensuring ICUC is their go-to expert.\nICUC Responsibilities:\nAccount management experience with responsibility for major brands and/or Fortune 1000 pharmaceutical, heathcare, and other brands within the regulated industry, operating as a primary client contact and working with senior client stakeholders.\nAdvising clients on social media strategy in regards to digital healthcare standards\nGrow the value and long term value of your assigned accounts\nDeliver regular client quarterly reviews, status meetings and presentations while also keeping clients up-to-date on new ICUC products and services\nAdvising clients on social media strategy by working with ICUC’s Strategy and Insights teams\nWork closely to ensure our quality of service meets ICUC standards for our accounts\nBe responsible for overseeing and guiding clients through any updates concerning Pharmaceutical social media regulations\nSupport in the set-up and implementation of social media projects as required.\nKeep Salesforce Opps and Projects up to date and work with others on proposals and SOWs\nWork in partnership with other client agencies - media, creative, PR, etc.\nContribute to new business pitches\nWork with senior management to shape ICUC’s strategic offer\nWhat You Bring:\nMinimum 3 years of social media, agency, & enterprise client experience\n3-5 years Account Management Experience; 1-2 years with Regulated/Healthcare clients\nPharmaceutical client experience is a must and you should have a proven strong grasp of this industry\nProficient experience and knowledge working in organic social media is required. Additional experience with paid social is considered beneficial.\nExperience with community management, strategy, and Adverse Event reporting, in addition to experience with Sprinklr, Khoros, and Sprout is preferred. \nStrong organizational abilities and time management skills with the ability to plan, prioritize, monitor, & respond to changes quickly in a fast paced, entrepreneurial environment. \nMust possess proficient collaborative skills. \nMust be able to problem-solve effectively\nWorkable understanding of regulated organizations for advertising and digital promotion. \nAwareness of current social media trends and thorough understanding of pharmaceuticals and healthcare industry business trends to advocate best practices\nMust possess proficiency with MS PowerPoint and MS Teams.\nTechnical Experience/Education Qualifications\nEducation: Digital/Social Marketing, Public Relations, Communications, Public Affairs, or related field, preferred, but we will accept equivalent experience as a substitute\nMust be able to speak and write in English; Additional languages are considered an asset\nMust utilize a desktop computer or laptop meeting the minimum system requirements:Running the latest version and update of the Operating System.\n8GB of RAM or more.\nMust have an active and updated version of an anti-virus software and ad-blocker.\n\nMust subscribe to high speed internet - minimum 30 mbps, or higher.\nMust have adequate headset/mic and webcam for team and client video calls\nProficient computer literacy proven through work experience in software applications, spreadsheet tabulations, social media coordination, etc.\n\nSome travel may be required for onsite client visits (valid passport or travel documents are required)\nAdditional information:\nVacancy: Is this posting for the purposes of filling an existing vacancy? Yes\nThe salary range is $70k-$80k USD. Actual hourly pay within the hourly range will be based on a variety of factors including location, relevant experience, knowledge, and skills.\nAI Disclosure: [dentsu] utilizes artificial intelligence tools as part of its recruitment process, as during the sourcing and screening stages. All other parts of the dentsu application and hiring processes do not utilize artificial intelligence tools.\nAt dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office\nLocation:\nUSA-Remote-PennsylvaniaBrand:\nIcucTime Type:\nFull timeContract Type:\nPermanentDentsuis committed to providingequal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex ,sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.\nDentsuis committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to  by clicking on the link to let us knowthe nature of your accommodation request and your contact information. 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