{"id":1144572,"url":"https://alion.io/job/dentsu-people-services-specialist","title":"People Services Specialist","company":{"id":888,"name":"dentsu","domain":"dentsu.com","url":"https://alion.io/company/dentsu-polska","size_band":"5000+","is_staffing_agency":true,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":123,"ghost_share":0.008,"stale_share":0.797,"repost_share":0.016,"time_to_fill_p50_days":19,"computed_at":"2026-09-23T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":16000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-23T14:17:34Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T03:49:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Responsible for delivering efficient and accurate People Services support across the employee lifecycle, ensuring employee data, Workday transactions and People processes are completed accurately, timely and in line with dentsu policies, governance requirements and local legislation. The role supports employees, managers and People teams across a range of HR operational activities, while maintaining high standards of data quality, service delivery and employee experience.Job Description:\nKey responsibilities:\nWorkday & Employee Lifecycle\nProcess employee lifecycle transactions accurately and within agreed timelines in Workday and related People systems.\nProcess new hires, employee changes and terminations.\nSupport promotions, demotions, transfers and secondments.\nProcess salary and other employee data changes following the required approvals.\nPrepare and process employment contracts and relevant employee documentation.\nMaintain organisational and team structure changes within the relevant systems.\nSupport probation processes and associated employee documentation.\nEnsure employee records and personal data are accurate and maintained throughout the employee lifecycle.\nPeople Services Administration & Employee Support\nAct as a first point of contact for routine People Services queries from employees and managers.\nManage employee enquiries and ensure queries are resolved accurately and within agreed service levels.\nPrepare standard employee documentation, letters and confirmations as required.\nSupport absence management and family leave administration.\nSupport offboarding administration, including voluntary and involuntary terminations and retirement processes.\nMaintain People Services knowledge content, process information and employee guidance materials.\nEscalate complex or sensitive matters to the appropriate People team member.\nPayroll & Reward Support\nPrepare and provide accurate employee changes and payroll-related information for payroll processing.\nSupport payroll data review and reconciliation activities to ensure Workday and payroll information is aligned.\nProcess approved salary changes and associated documentation.\nSupport annual salary review activities, including preparation of salary increase letters where required.\nLiaise with Payroll and relevant People stakeholders to resolve employee data discrepancies.\nData Management, Reporting & Quality Assurance\nConduct regular employee data-quality reviews and resolve identified discrepancies.\nMaintain accurate organisational and employee data within Workday.\nPrepare standard People Services reports and data extracts as required.\nSupport governance reporting and data-accuracy analysis.\nPerform quality assurance checks on People transactions and documentation.\nMaintain accurate records and supporting documentation in accordance with data privacy, retention and governance requirements.\nGovernance, Process\nEnsure People Services activities comply with dentsu policies, processes, approval requirements and applicable legislation.\nMaintain and update People Services process documentation and standard operating procedures.\nSupport governance activities, controls and audits.\nParticipate in regular People Services operational and governance meetings.\nIdentify opportunities to simplify, standardise and improve People Services processes.\nSupport testing and implementation of new or updated People processes and Workday functionality.\nStakeholder Management & Service Delivery\nBuild effective working relationships with employees, managers, Payroll, People Business Partners and other internal stakeholders.\nFollow up with stakeholders to ensure outstanding People transactions and documentation are completed.\nSupport effective resolution and escalation of operational People matters.\nProvide additional support during peak periods, projects and high-volume employee lifecycle activities.\nContribute to service continuity and knowledge sharing across the People Services team.\nKey Areas of Responsibilities\nAccurate and timely processing of employee lifecycle transactions.\nHigh levels of employee data accuracy and integrity in Workday.\nTimely resolution of employee and manager People Services queries.\nAccurate preparation and maintenance of employee documentation.\nEffective payroll input, data review and reconciliation support.\nCompliance with People policies, governance requirements and applicable legislation.\nConsistent delivery against agreed People Services standards and timelines.\nEffective stakeholder management and employee experience.\nAccurate reporting, documentation and audit support.\nContinuous improvement and standardisation of People Services processes.\nSkills & Qualifications:\nRelevant qualification in Human Resources, Human Resources Management, Business Administration or a related field.\nExtensive experience of working with Workday.\nApproximately 2-4 years' experience in HR administration, HR operations, People Services or a similar environment.\nExperience working with an HRIS; Workday experience would be highly advantageous.\nGood understanding of employee lifecycle processes, including onboarding, employee changes, transfers and exits.\nWorking knowledge of South African employment legislation and HR administration requirements.\nStrong attention to detail with a high level of accuracy when working with employee data.\nGood organisational and prioritisation skills, with the ability to manage multiple transactions and deadlines.\nStrong written and verbal communication skills.\nStrong stakeholder management and customer-service orientation.\nAbility to handle confidential employee information with appropriate discretion.\nProficiency in Microsoft Office, particularly Excel, Outlook and Teams.\nLocation:\nCape TownBrand:\nDentsuTime Type:\nFull timeContract Type:\nPermanent","description_format":"text","description_chars":5815,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T14:17:34Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:1","agency","win:early","comp:junior,brand"],"computed_at":"2026-09-24T05:44:53Z"},"pay":null,"html_url":"https://alion.io/job/dentsu-people-services-specialist","json_url":"https://alion.io/job/dentsu-people-services-specialist.json","meta":{"generated_at":"2026-09-24T05:44:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}