{"id":372315,"url":"https://alion.io/job/dentsu-program-architect-qualtricsmedallia","title":"Program Architect - Qualtrics/Medallia","company":{"id":888,"name":"dentsu","domain":"dentsu.com","url":"https://alion.io/company/dentsu-polska","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":158,"ghost_share":0.019,"stale_share":0.703,"repost_share":0.057,"time_to_fill_p50_days":30,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India","Pune, India","Coimbatore, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":40000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":36},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-23T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T22:52:27Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":77},"description":"Job SummaryWe are looking for an experienced Program Architect - Qualtrics/Medallia to lead end-to-end delivery of enterprise Qualtrics CX/EX implementations. This role is more strategic than a traditional Project Manager and requires strong expertise in Qualtrics implementation, solution consulting, stakeholder management, and program governance.\nThe ideal candidate will act as a trusted advisor to clients, understand business problem statements, recommend the right Qualtrics solutions, and ensure successful project execution from presales through deployment. The candidate should have a strong project management background along with deep knowledge of the Qualtrics platform.\nJob Description:\nMust Have Skills\nQualtrics and/or Medallia\nProgram Management\nEnterprise Integrations\nAPIs & Middleware\nCloud Solutions\nStakeholder Management\nProject Governance\nCX/EX Platforms\nGood to Have Skills\nPMP Certification\nGlobal/Multi-country Program Delivery\nChange Management\nVendor Management\nFinancial & Resource Planning\nRAIDD Management\nLocation: Mumbai\nShift: 6 PM- 3 AM\nExperience: 10+ Years\nKey Responsibilities\nLead end-to-end delivery of Qualtrics/Medallia implementation projects from pre-sales through project closure, ensuring delivery within agreed scope, timeline, budget, and quality.\nAct as the Single Point of Contact (SPOC) for clients and internal stakeholders, ensuring effective communication and expectation management.\nProvide strategic program support aligned with clients' Customer Experience (CX) and Employee Experience (EX) transformation objectives.\nCollaborate with technical architects, integration teams, and business stakeholders to deliver scalable Qualtrics/Medallia solutions.\nEstablish project governance, define roles, responsibilities, decision rights, and RACI matrices to ensure successful project execution.\nDevelop, maintain, and track integrated project plans, milestones, dependencies, and project documentation.\nOwn project financials, including budget tracking, resource utilization, forecasting, billing milestones, and cost optimization.\nIdentify project risks proactively, manage RAIDD (Risks, Actions, Issues, Decisions & Dependencies), and drive timely escalations.\nLead project kick-offs, discovery workshops, weekly governance meetings, status reviews, and solution walkthroughs.\nOversee the implementation, validation, and quality assurance of Qualtrics/Medallia surveys, dashboards, workflows, and integrations.\nManage scope changes through structured change control, impact assessments, and stakeholder approvals.\nPlan and manage internal and external resources, including cross-functional teams and third-party vendors.\nEnsure quality through defined acceptance criteria, UAT coordination, defect management, and continuous process improvement.\nDrive project closure, client sign-off, documentation handover, CSAT collection, lessons learned, and transition to support/managed services.\nKey Skills / Requirements\n10+ years of experience in technology implementation with proven experience as a Technical Lead/Program Lead.\n 4+ years of hands-on experience with Qualtrics and/or Medallia implementations (experience in either platform is acceptable).\nStrong expertise in enterprise integrations, APIs, middleware, and cloud-based implementations.\nExperience managing multi-country/global implementation programs.\nStrong Project & Program Management experience with PMP Certification preferred.\nProven experience managing client-facing implementations across global teams.\nExcellent stakeholder management, communication, and leadership skills.\nExperience working in Night Shift supporting global clients.\nWillingness to work from Mumbai location.\nLocation:\nDGS India - 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