{"id":4341464,"url":"https://alion.io/job/dentsu-salesforce-associate-architect","title":"Salesforce Associate Architect","company":{"id":888,"name":"dentsu","domain":"dentsu.com","url":"https://alion.io/company/dentsu-polska","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":98,"ghost_share":0.01,"stale_share":0.776,"repost_share":0.031,"time_to_fill_p50_days":31,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"ETL/ELT","optional":false},{"name":"Power BI","optional":false},{"name":"RAG","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-07-23T00:00:00Z","employer_posted_date":"2026-07-23","last_verified_at":"2026-11-15T18:42:59Z","board_verified":true,"closed_at":null,"days_open":115,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":115},"description":"Job Description:\nJOB DESCRIPTION\nSalesforce Tech Lead / Salesforce Associate Architect\nSalesforce Practice | Sales Cloud · Service Cloud · Data Cloud · Agentforce\n1. Role Summary\nTitle\nSalesforce Tech Lead / Salesforce Associate Architect\nPrimary Domain\nSales Cloud · Service Cloud · Data Cloud · Agentforce\nLevel\nSenior Individual Contributor with Team Lead Responsibilities\nReporting To\nSalesforce Practice Head / Engagement Delivery Manager\nA senior Salesforce generalist-specialist who leads solution design and delivery across the core CRM platform and the data and AI layer. Sales Cloud and Service Cloud form the CRM backbone of every engagement. Data Cloud and Agentforce extend those foundations with unified customer intelligence and AI-powered automation. The role carries team lead accountability - governing architecture, mentoring engineers, and serving as the primary technical interface with clients. Marketing Cloud knowledge is a valued complement, particularly for Data Cloud ingestion design.\n2. Key Skills\n\nRequired Skill\n\nMust-Have Skill\n\nDesired Skill\nSales Cloud\n\n Lead-to-Opportunity lifecycle, pipeline management, forecasting & territory models\n\n CPQ fundamentals, Product Catalogue, Pricebook design & Approval Processes\n\n Einstein Activity Capture, Sales Engagement, and rep productivity tooling\n\n Account & Contact hierarchies, Duplicate Management, and data quality governance\nREQUIRED\nService Cloud\n\n Case management, Entitlements, SLA / Milestones, and Escalation Rules\n\n Omni-Channel routing, Skills-based assignment, and Agent Workspace configuration\n\n Knowledge Base architecture, article lifecycle, and self-service portal (Experience Cloud)\n\n Field Service Lightning fundamentals and CTI integration awareness\nREQUIRED\nData Cloud\n\n Data Streams, DMO design, field mapping & standard schema governance\n\n Identity Resolution - match rules, reconciliation rules, merge & unlink strategies\n\n Calculated Insights, Streaming Insights, Segmentation & Activation\n\n Customer 360 profile assembly; surfacing unified data to Sales & Service reps\n\n Data reconciliation controls, job monitoring, retention & governance\nREQUIRED\nAgentforce\n\n Topics, Actions, Instructions & Prompt Templates in Agent Builder\n\n Grounding agents with Data Cloud unified profile via RAG patterns\n\n Einstein Trust Layer - data masking, zero-retention & audit trail\n\n Use case design: Sales assist, Service resolution, personalised outreach\nMUST-HAVE\nMarketing Cloud\n\n Marketing Cloud Connector for Data Cloud: Contact, Subscriber & engagement event ingestion\n\n Journey Builder, Email Studio & Automation Studio working knowledge\n\n Consent & suppression propagation; closed-loop activation back into Data Cloud\nDESIRED\nData Architecture & BI Integration\n\n Batch ETL, CDC, event streaming & API ingestion - pattern selection per source\n\n SQL for Calculated Insights, ad hoc validation & reconciliation queries\n\n Power BI / Tableau connector patterns from Data Cloud; report-ready entity design\nREQUIRED\n3. Key Responsibilities\nTechnical Leadership & Solution Design\nOwn solution architecture across Sales Cloud, Service Cloud, Data Cloud, and Agentforce workstreams - producing SDDs, data flow diagrams, and integration design documents.\nLead, mentor, and review the work of a Salesforce engineering team; act as the primary technical escalation point across all platform layers.\nPresent architecture decisions and trade-offs confidently to client stakeholders, business owners, and enterprise architects.\nSales Cloud & Service Cloud Delivery\nDesign and deliver end-to-end Sales Cloud solutions - lead management, opportunity lifecycle, forecasting, CPQ, and Einstein-assisted productivity tooling.\nArchitect Service Cloud solutions covering case management, Omni-Channel routing, Knowledge, and self-service portals; ensure seamless hand-off between sales and service processes.\nGovern data quality, duplicate management, and object model integrity across the CRM platform.\nData Cloud - Ingestion, Identity & Activation\nDesign multi-source ingestion pipelines and DMO structures; architect Identity Resolution to produce a trusted Unified Individual Profile and Customer 360 view.\nBuild Calculated Insights and Segments that drive activation across marketing and service channels; surface Customer 360 to Sales and Service reps via embedded components and CRM Analytics.\nEstablish source-to-target reconciliation controls, data quality alerts, and retention policies; integrate Data Cloud data with Power BI / Tableau for enterprise reporting.\nAgentforce Implementation\nArchitect and build Data Cloud-grounded Agentforce agents for Sales assist, Service resolution, and Marketing personalisation use cases.\nConfigure Trust Layer guardrails and RAG retrieval strategies; define autonomous vs. assistive automation boundaries per use case.\nMarketing Cloud Integration (Desired)\nDesign Marketing Cloud as a Data Cloud source system - governing connector configuration, engagement event ingestion, and closed-loop activation back into Journey Builder.\n4. Certifications\nCertifications marked are considered essential for this role; others are advantageous.\nSales Cloud Consultant\nService Cloud Consultant\nData Cloud Consultant\nSalesforce Data Architect\nAgentforce Specialist\nSalesforce AI Associate\nMarketing Cloud Consultant\nCRM Analytics & Einstein\nTableau Desktop Specialist\nThis document is confidential and intended for internal recruitment use only.\nLocation:\nDGS India - Pune - Indiqube OrchidBrand:\nMerkleTime Type:\nFull timeContract Type:\nPermanent","description_format":"text","description_chars":5555,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Creative Agencies","E-commerce Marketing","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-11-15T18:42:59Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.286,"p_room":0.28,"age_days":115,"expected_fill_days":31,"reasons":["conf:1","win:tail","crowd:junior,brand"],"computed_at":"2026-11-15T20:35:06Z"},"pay":null,"html_url":"https://alion.io/job/dentsu-salesforce-associate-architect","json_url":"https://alion.io/job/dentsu-salesforce-associate-architect.json","meta":{"generated_at":"2026-11-15T20:35:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15006,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":888},"rest":"https://alion.io/mcp/rest/get_company?id=888"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdentsu-salesforce-associate-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdentsu-salesforce-associate-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdentsu-salesforce-associate-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dentsu-salesforce-associate-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdentsu-salesforce-associate-architect"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4341464}},{"tool":"search_jobs","arguments":{"company":"dentsu.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4341464},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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