{"id":1463390,"url":"https://alion.io/job/dentsu-salesforce-business-analyst","title":"Salesforce Business Analyst","company":{"id":888,"name":"dentsu","domain":"dentsu.com","url":"https://alion.io/company/dentsu-polska","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":137,"ghost_share":0.007,"stale_share":0.81,"repost_share":0.022,"time_to_fill_p50_days":29,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"BPMN","optional":false}],"status":"live","first_seen_at":"2026-09-29T13:27:53Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-24T06:05:20Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"The purpose of this role is to enable and support project delivery through the capture and analysis of user and business needs, ensuring project outcomes are aligned with the service vision and business strategy.Job Description:\nOmega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst.\nJob Description\nConduct comparative analyses between the current state (As-Is) and the desired or future state (To-Be) of processes, systems, or organizational structures, with the goal of identifying improvement opportunities, inefficiencies, gaps, and transformation needs.\nConduct comprehensive current state (As-Is) assessments by engaging with stakeholders to understand existing business processes, workflows, roles, and tools.\nDocument current processes in detail, identifying pain points, bottlenecks, inefficiencies, and redundancies.\nDesign future state (To-Be) processes that align with business goals, incorporating technological, organizational, and methodological improvements.\nCollaborate with stakeholders to validate future-state designs and ensure feasibility and alignment with strategic objectives.\nPerform gap analysis by comparing As-Is and To-Be states, identifying required changes across technology, people, processes, and regulatory factors.\nDevelop actionable implementation plans or roadmaps to support business transformation initiatives.\nCreate clear and accurate process documentation, including diagrams (BPMN, SIPOC, flowcharts, etc.) and supporting materials.\nPrepare and deliver analytical reports and presentations for senior management and cross-functional teams.\nFacilitate knowledge transfer and support delivery teams by translating business analysis into technical or operational requirements, ensuring successful implementation.\nProvide continuous support during the implementation phase to monitor progress, resolve issues, and ensure process improvements are effectively adopted.\nRequirements Analysis.\nDesign and implement functional solutions in projects.\nProvide effort estimations for projects.\nWork in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives.\nAnalyze and improve application performance.\nCollaborate with technology providers when required by the project.\nContribute to the validation of the solution against functional requirements.\nComply with the agreed software quality standards set by Omega's Technical Management.\nRequired Experience\nMinimum of 4 years work experience with Salesforce consulting roles.\nProven experience conducting As-Is / To-Be analysis of business processes, systems, or organizational structures.\nAbility to assess the current state of operations and design optimized future-state models aligned with business objectives.\nSkilled in identifying process inefficiencies, operational gaps, and transformation opportunities.\nExperience in documenting workflows, creating process maps (e.g., BPMN), and preparing actionable recommendations for improvement.\nStrong collaboration skills to engage with stakeholders and cross-functional teams throughout the analysis and implementation phases.\nAbility to facilitate knowledge transfer sessions and provide ongoing support to development, implementation, or operations teams during project execution.\nExperience with different clouds such as Sales, Service, Marketing Cloud, Community, etc.\nExperience with Agile methodology.\nSkills\nOral and written fluent in English.\nWHAT DO WE OFFER\nPermanent contract.\nFlexible Schedule. We make it easy. Balance your professional and personal life.\nCertifications plan. Improve your skills and get the official certificate from our main partners.\nHome Office. You decide and we support you.\nFlexible retribution (public transport ticket, Ticket restaurant, …).\nHealth insurance.\nOMEGA in action. Our commitment to a better society is not just an intention\nProfessional development: Evolve, grow and get where you want to go.\nAbout us\nOmega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data - all enhanced by AI.\nTogether with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.\nWith over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.\nWe operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.\nClient satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).\nAt Omega CRM, we believe in growth through people - guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. 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