{"id":2038723,"url":"https://alion.io/job/dentsu-senior-account-manager-7","title":"Senior Account Manager","company":{"id":888,"name":"dentsu","domain":"dentsu.com","url":"https://alion.io/company/dentsu-polska","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":139,"ghost_share":0.014,"stale_share":0.755,"repost_share":0.043,"time_to_fill_p50_days":29,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":82000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-07T17:07:27Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-11-02T04:58:39Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Job Description:\nMerkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios.\nWe are seeking a dynamic and high-performing Sr. Account Manager to drive client success through exceptional account leadership, operational excellence, and strategic partnership. In this role, you will serve as a key liaison between clients, account teams, and internal stakeholders, ensuring seamless execution, strong client relationships, and achievement of business objectives. Reporting to the Account Director, you will partner with cross-functional teams to deliver value-driven solutions and support client growth. This is a hybrid opportunity.\nThe ideal candidate is highly organized, adaptable, and detail-oriented, with strong project management and client services experience. They understand account operations, communicate effectively across teams, and proactively identify opportunities to improve client outcomes while driving operational excellence.\nKey Responsibilities\nManage a portfolio of clients with varying levels of complexity, scope, and allocation while balancing competing priorities and delivering exceptional client service.\nServe as a primary client contact, leading meetings, managing stakeholder relationships, and ensuring alignment across internal and client teams.\nDemonstrate expertise in operational processes, ensuring seamless execution and serving as a trusted advisor to account teams.\nOwn revenue forecasting and opportunity management, ensuring forecast accuracy and proactively communicating risks and opportunities.\nAnticipate client needs, identify risks and growth opportunities, and support the development of strategies that drive long-term client success.\nLead client business reviews and translate performance insights into actionable recommendations.\nPartner with cross-functional teams to deliver high-quality client solutions, oversee deliverables, and manage change requests and proposals.\nDrive account planning activities, including account reviews, stakeholder mapping, and account health assessments.\nFoster strong client relationships that support customer satisfaction, retention, and revenue growth.\nProvide proactive communication that drives alignment, manages expectations, and mitigates risk.\nPeople & Team Leadership\nBuild and maintain strong relationships with client stakeholders and internal teams to foster collaboration and successful account outcomes.\nEngage clients through regular updates, performance discussions, and strategic recommendations.\nLead and motivate cross-functional teams to deliver best-in-class work in a productive and collaborative environment.\nSupport team members and contribute positively to team culture and morale.\nBuild trust and credibility through operational excellence and accountability.\nContinuously strengthen business acumen and technical expertise through training, coaching, and professional development.\nBusiness Development & Financial Management\nIdentify client needs, business challenges, and growth opportunities, escalating potential expansion opportunities to leadership when appropriate.\nLead Statements of Work (SOW) renewals, change orders, and related contractual processes in partnership with clients and internal teams.\nSupport account growth through market research, strategic analysis, and business development activities.\nManage account financials, including forecasting, revenue recognition, invoicing, collections, and overall account health.\nLeverage Power BI and financial reporting tools to analyze trends, communicate performance insights, and support business decisions.\nMonitor deal economics and proactively identify risks, variances, and optimization opportunities to improve account performance.\nQualifications\nBachelor's degree required.\n5-7+ years of experience in client services, account management, or a combination of agency and relevant client-side experience.\n5+ years of experience collaborating with remote and distributed teams.\n3+ years of project management experience.\nProven ability to manage client relationships, navigate complex situations, and develop effective solutions.\nExperience with financial forecasting, revenue management, and account operations.\nExperience working in a fast-paced, client-focused environment.\nSkills & Competencies\nStrong communication, presentation, storytelling, and insight delivery skills.\nExceptional organization, collaboration, and time management abilities.\nSelf-motivated, solution-oriented, and highly ethical approach to work.\nStrong relationship-building and stakeholder management skills.\nAnalytical mindset with the ability to identify trends, risks, and opportunities.\nAdaptability and comfort working in a dynamic, evolving environment.\nGrowth mindset with a commitment to continuous learning and professional development.\nAt dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.\nThe annual salary range for this position is $82,000-$100,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.\nBenefits available with this position include:\nMedical, vision, and dental insurance,\nLife insurance,\nShort-term and long-term disability insurance,\n401k\nFlexible paid time off\nAt least 15 paid holidays per year\nPaid sick and safe leave\nPaid parental leave.\nDentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.\nTo begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.\nLocation:\nUSA - Remote - MarylandBrand:\nMerkleTime Type:\nFull timeContract Type:\nPermanentDentsuis committed to providingequal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex ,sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.\nDentsuis committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to  by clicking on the link to let us knowthe nature of your accommodation request and your contact information. 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