{"id":1140829,"url":"https://alion.io/job/dentsu-service-lead","title":"Service Lead","company":{"id":888,"name":"dentsu","domain":"dentsu.com","url":"https://alion.io/company/dentsu-polska","size_band":"5000+","is_staffing_agency":true,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":123,"ghost_share":0.008,"stale_share":0.797,"repost_share":0.016,"time_to_fill_p50_days":19,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":90000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":363},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Kanban","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-09-23T11:17:06Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-20T17:38:02Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The purpose of this role is to drive and oversee the delivery of the assigned projects to ensure that the objectives are clearly defined and achieved within the agreed time, cost and quality constraints.Job Description:\nOmega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience leveraging technology for marketing and driving innovative customer relationships.\nWe are currently looking for a Salesforce Service Lead to join our team\nMain Responsibilities\nProvide support in Pre-sales tasks for assigned accounts: Solution design, estimation, planning, and assumptions.\nShare the client's vision, goals, and expectations with the service team.\nAllocate and supervise tasks for dedicated teams, managing assignments, vacations, and absences during the service.\nManage service progress to ensure deadlines, scope, and budget are met.\nFacilitate change requests to ensure all parties are informed about schedule and budget impacts.\nProvide visibility of service progress to the client and the Client Lead, leading follow-up meetings.\nAlert operations management about potential deviations.\nSupervise all incoming and outgoing service documentation.\nLead the resolution of problems arising from service evolution.\nPursue customer satisfaction regarding the service.\nEnsure service objectives are met, subsequently evaluating the service to identify successful and unsuccessful elements.\nResponsible for sending customer satisfaction surveys regarding the service.\nIdentify potential Up & Cross Selling opportunities for the account.\nRequirements & Experience\nSalesforce Expertise: +4 years of proven experience as a Salesforce Consultant or in a similar role within the Salesforce ecosystem.\nClient & Team Interlocution: Proven experience in client-facing roles, acting as a key point of contact to translate business requirements into technical solutions and aligning client vision with technical delivery teams.\n Agile Methodologies: Demonstrated hands-on experience working with Agile methodologies (Scrum/Kanban) to manage project scope, timelines, and deliverables.\nCommunication & Presentation: Strong communication, negotiation, and presentation skills, with a track record of leading client meetings and executive status updates.\n Language Proficiency: Intermediate-High level of English (B2/C1 equivalent), fully proficient in reading, writing, listening, and speaking within professional business contexts.\nDesirable / Value-Add Skills (Pluses)\n Salesforce Certifications: Active Salesforce certifications (e.g., Administrator, Business Analyst, or Sales/Service Cloud Consultant).\n Multi-Cloud Exposure: Hands-on experience with specific Salesforce Clouds (e.g., Service Cloud, Sales Cloud, Marketing Cloud); experience across multiple Salesforce Clouds is highly welcome.\nWHAT DO WE OFFER\nPermanent contract.\nFlexible Schedule. We make it easy. Balance your professional and personal life.\nCertifications plan. Improve your skills and get the official certificate from our main partners.\nHome Office. You decide and we support you.\nFlexible retribution (public transport ticket, Ticket restaurant, …).\nHealth insurance.\nOMEGA in action. Our commitment to a better society is not just an intention\nProfessional development: Evolve, grow and get where you want to go.\nAbout us\nOmega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data - all enhanced by AI.\nTogether with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.\nWith over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.\nWe operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.\nClient satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).\nAt Omega CRM, we believe in growth through people - guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.\n#OMEGA\nLocation:\nMadridBrand:\nOmegaTime Type:\nFull timeContract Type:\nPermanent","description_format":"text","description_chars":4593,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Flexible schedule","Health insurance","Home office","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate"],"lifecycle":[{"event":"open","at":"2026-09-23T11:17:06Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:8","agency","win:early","comp:brand"],"computed_at":"2026-09-23T19:36:32Z"},"pay":null,"html_url":"https://alion.io/job/dentsu-service-lead","json_url":"https://alion.io/job/dentsu-service-lead.json","meta":{"generated_at":"2026-09-23T19:36:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}