SFDC Consultant

dentsu • Apex • 5 days ago
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Location
In office (Pune)
Employment
Full-Time
Overview
Company
Impact
Profile match

dentsu

Dentsu is a Japanese advertising and marketing group founded in 1901 that grew into the dominant agency holding company in Japan before expanding worldwide through the acquisition of Aegis in 2013. It plans and buys media, produces creative work, and runs customer experience, commerce and data practices for brands through networks including Carat, iProspect, Dentsu Creative and Merkle. Headquartered in Tokyo and listed on the Tokyo Stock Exchange, it employs tens of thousands of people across more than one hundred markets.
dentsu.com • HQ: Tokyo, Japan • E-commerce Marketing • Data & Analytics • Commerce • Digital Marketing • Creative Agencies • Media & Entertainment • Sales & Marketing • Advertising • 5000+ employees • Est. 1901

Job Description:

Must-Have Skills

Salesforce Platform Expertise

  • Strong hands-on experience with Salesforce Sales Cloud and Service Cloud.
  • Experience designing and configuring: Leads, Accounts, Contacts, Opportunities, Cases, Knowledge Base, Queues, Omni-Channel, Service Console, Entitlements and SLAs
  • Understanding of Salesforce security architecture including Profiles, Permission Sets, Sharing Rules, and Role Hierarchies.

Development Skills

  • Strong Apex development experience.
  • Expertise in: Lightning Web Components (LWC), Apex Triggers, Batch Apex, Queueable Apex, Scheduled Jobs, SOQL/SOSL
  • Experience with Salesforce APIs: REST API, SOAP API, Bulk API, Platform Events

Automation & Integration

  • Strong experience with Salesforce Flow.
  • Experience integrating Salesforce with:ERP systems, Marketing Automation platforms, Contact Center solutions, Third-party applications
  • Familiarity with middleware platforms such as MuleSoft, Boomi, or Informatica.

Development Best Practices

  • Experience with Git-based source control.
  • CI/CD and DevOps understanding.
  • Experience working in Agile delivery environments.
  • Unit testing and deployment management expertise.

Good-to-Have Skills (Advanced Use Cases)

  • Advanced Salesforce Capabilities like integration with Salesforce Data Cloud, Salesforce Marketing Cloud integration.
  • Salesforce Einstein AI capabilities.
  • Agentforce implementation exposure.
  • AI-powered case routing and service automation.
  • Predictive lead scoring and opportunity insights.

Service Transformation

  • Omnichannel service orchestration.
  • Intelligent case routing and workforce optimization.
  • Knowledge management and self-service portal implementations.
  • Conversational AI and chatbot integrations.

Preferred Certifications

  • Salesforce Platform Developer I & II
  • Salesforce Sales Cloud Consultant
  • Salesforce Service Cloud Consultant
  • Salesforce App Builder

Ideal Candidate

A hands-on Salesforce Developer who can independently build, customize, and integrate Sales Cloud and Service Cloud solutions while supporting business teams in optimizing sales effectiveness, customer service operations, and CRM-driven customer experiences. The candidate should be comfortable working across configuration, customization, integration, and platform development.

Location:

India - Maharashtra- Pune - Baner - Amar Madhuban Tech Park

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent
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