{"id":2615000,"url":"https://alion.io/job/deodis-consultant-chef-de-projet-technique-ops-digital-workplace","title":"Consultant Chef de Projet Technique / Ops Digital Workplace","company":{"id":3908398,"name":"Deodis","domain":"deodis.com","url":"https://alion.io/company/deodis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"freelance","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lyon, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":50000,"currency":"EUR","period":"year","gross":null,"usd_annual":55606},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T09:56:03Z","employer_posted_date":null,"last_verified_at":"2026-10-15T09:56:03Z","board_verified":false,"closed_at":null,"days_open":20,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":20},"description":"Consultant Chef de Projet Technique / Ops Digital Workplace (F/H)\n📍 Lyon – Champagne-au-Mont-d’Or | 🗓 Démarrage ASAP | ⏳ mission longue : 36 mois | 🏠 Hybride : 3 j sur site / 2 j télétravail\nLe contexte\nPour le compte d’un grand groupe bancaire français, nous recherchons un consultant expérimenté pour rejoindre l’équipe Digital Workplace (DWO), au sein d’un pool d’expertise dédié aux devices.\nL’entité délivre les services IT souscrits par les entités du groupe et les Caisses Régionales. Le périmètre DWO couvre le poste de travail (PC, Mac, smartphones) et tout son écosystème, sur un parc de très grande volumétrie.\nVos missions\nRun & exploitation\nÊtre le référent du delivery auprès des entités clientes et des Caisses Régionales sur votre périmètre\n\nContrôler de manière proactive le bon fonctionnement des solutions et produits\n\nPrendre en charge, dispatcher et traiter les incidents et demandes ; piloter la gestion des problèmes\n\nAssurer le MCO des solutions : obsolescence, sécurité, patching, mise à jour des référentiels\n\nIntervenir en heures non ouvrées (HNO) et participer au planning d’astreintes\n\nAmélioration & industrialisation\nMettre en place la supervision et l’observabilité ; construire des tableaux de bord et indicateurs de performance et de qualité de service\n\nAutomatiser les processus de déploiement et de configuration\n\nPiloter le plan d’amélioration continue\n\nPilotage & coordination\nAnimer et coordonner les activités RUN et BUILD de la backlog : cadrage, enjeux, livrables, planning, risques\n\nAnimer la relation avec le partenaire infogéreur (priorisation, rituels)\n\nMaîtriser l’impact des changements sur le poste de travail en s’appropriant les usages\n\nEnvironnement technique\nVDI, poste de travail Windows, WUCP, Intune, MECM, EDR/MDE, Netskope, Nexthink, solutions de réservation d’espaces (Jooxter, GoBright) et d’affichage dynamique (Smart PLV).\nVotre profil\nIndispensable\nExpérience significative en environnement grand compte, sur un parc de postes de travail à forte volumétrie\n\nGestion d’un parc multi-OS : Windows, Android, WebOS, Apple (postes, écrans intelligents, smartphones)\n\nMaîtrise de la gestion des incidents de production et des changements\n\nCulture ITIL / ITSM, idéalement sur ServiceNow\n\nRigueur, autonomie, maturité et sens des priorités\n\nExcellent relationnel, aisance à l’écrit comme à l’oral, capacité à mobiliser les acteurs d’un écosystème complexe\n\nAnglais technique\n\nTrès apprécié\nExpérience sur des solutions d’affichage dynamique et de réservation de ressources logistiques\n\nProfil recherché\nExpérience significative en environnement grand compte, sur un parc de postes de travail à forte volumétrie\n\nGestion d’un parc multi-OS : Windows, Android, WebOS, Apple (postes, écrans intelligents, smartphones)\n\nMaîtrise de la gestion des incidents de production et des changements\n\nCulture ITIL / ITSM, idéalement sur ServiceNow\n\nRigueur, autonomie, maturité et sens des priorités","description_format":"text","description_chars":2940,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Service & Asset Management","IT Consulting & Digital 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