{"id":3607847,"url":"https://alion.io/job/depaul-uk-service-manager-durham","title":"Service Manager (Durham)","company":{"id":1887359,"name":"Depaul UK","domain":"depaul.org.uk","url":"https://alion.io/company/depaul-org-uk","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auckland, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":36080,"max":36080,"currency":"GBP","period":"year","gross":null,"usd_annual":48324},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T12:28:58Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-06T09:09:32Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Join Us and Help Shape Brighter Futures\nAt Depaul UK, we believe in people’s potential - and we take action every day to help unlock it. Whether you’re supporting young people directly or strengthening our organisation behind the scenes, your work will create real, lasting impact.\nAbout the Role\nService Manager - Durham\n£36,080 Per Annum + Pension and Excellent Benefits\nAre you an experienced manager with a passion for supporting young people to overcome homelessness and achieve their potential? Do you have the leadership skills, resilience, and commitment needed to inspire teams and deliver high-quality support services? If so, we'd love to hear from you.\nWe're recruiting for a Service Manager to lead our Bishop Auckland Supported Accommodation Service and Tow Law Dispersed Supported Accommodation Service. This is an exciting opportunity to join a values-driven organisation committed to preventing homelessness and helping young people build brighter futures. You'll lead a team of Progression Coaches, Night Progression Coaches and Outreach Progression Coaches, ensuring young people aged 18-24 receive safe, effective and person-centred support.\nIn this rewarding role, you'll work closely with young people who may be experiencing:\nHomelessness and housing insecurity\n\nSocial exclusion and disadvantage\n\nBarriers to education, employment or training\n\nComplex support and safeguarding needs\n\nChallenges developing independent living skills\n\nYou'll provide leadership across supported accommodation and community-based services, ensuring the highest standards of support, housing management, safeguarding and service delivery. Working collaboratively with local authorities, commissioners and partner agencies, you'll help young people build resilience, sustain tenancies and move towards greater independence and positive futures.\nThis role combines strategic leadership with operational oversight. You'll manage staff performance and development, oversee budgets and property standards, monitor service outcomes, and maintain strong stakeholder relationships. We're looking for someone with experience managing teams, delivering services to vulnerable young people, and using risk assessment, support planning and safeguarding practices to achieve excellent outcomes.\nThis vacancy is currently based across our Durham services in Bishop Auckland and Tow Law. The role includes participation in our national on-call service and offers the opportunity to play a key role in shaping support services for young people across the region. An enhanced DBS check is required.\nIf you're motivated by purpose, thrive on leading people and services, and want to be part of an organisation where your contribution creates lasting change, we'd love you to join us. In return, you'll benefit from excellent training and development opportunities, reflective practice, supportive leadership, a fantastic benefits package, and the chance to make a meaningful impact on the lives of young people who need it most.\nKEY DELIVERABLES\nIn this role, you will:\n· You will hold specific responsibilities for ensuring the health and safety of the environment for clients, staff, visitors and volunteers through regular risk assessment, health and safety checks and reporting in accordance with the Depaul Health and Safety Policy.\n· You will liaise with Depaul’s internal departments including Finance, HR, Quality and Compliance, Fundraising, Communications and Business Development as necessary to ensure the smooth running of the service.\n· You will have specific responsibilities to ensure budgets are maintained as directed by the Executive Director of Finance and Resources and are managed throughout the year by working with the finance team and Assistant Director using its systems and processes.\n· You will ensure the highest standards of support for young people are provided and that housing management is effective, and you will work to KPI targets in these areas.\n· You will build and manage local relationships, including regular meetings with commissioners, stakeholders, delivery partners and other service providers for homelessness services.\nYou will undertake further duties commensurate with the role, in line with Depaul Policies and Procedures and as identified by your line manager.\nAbout You\nWhat we are looking for from you - Person Specification\nWhen completing your application form please address all the points set out below.\n· Significant management experience, including experience of supervising the work of teams and individuals.\n· Experience of sound decision-making process on a wide range of complex situations where there is a requirement to consider a range of options/courses of action and risk management, including safeguarding children and young people.\n· Experience of safe service delivery to young people at risk, both in accommodation based and in the community.\n· Experience of using Risk Assessments and Support Planning.\n· Good literacy, numeracy and IT skills\n· Experience of operating safeguarding requirements and procedures\n· Commitment to working in a manner which promotes diversity and equality, ensuring that everyone is treated with respect and dignity, and no one suffers from discrimination.\n· Commitment to promoting an environment which has the highest regard for the Health and Safety of others.\n· Personal and professional integrity\n· Effective collaborative working\n· Ability to effectively reflect on own practices for ongoing learning and development\n· Respect for the values and ethos of Depaul and its founding partners\nHigh level understanding of professional boundaries and ability to maintain boundaries\nWhat You’ll Receive\nTailored training and development\nFlexible working options where suitable\n26 days annual leave, rising with service\nFamily-friendly leave policies\nPension scheme with employer contributions up to 7%\nEmployee Assistance Programme with 24/7 GP access\nDiscounts across retail, travel, food, fitness and more\nCash health plan for you and your family\nDeath-in-service benefit\nAccess to legal and practical support\nSafer Recruitment\nDepaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. 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