{"id":2464536,"url":"https://alion.io/job/deploy-alloy-it-operations-specialist-level-2","title":"IT Operations Specialist - Level 2","company":{"id":4423417,"name":"DEPLOY 2151 Highland Avenue","domain":"deployalloy.com","url":"https://alion.io/company/deployalloy","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":148000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":371},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"PowerShell","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T18:13:30Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T18:13:30Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title: IT Operations Specialist - Level 2Reports to: IT Operations Manager\nThe IT Operations Specialist - Level 2 plays a key technical role in driving efficiency, automation, and reliability across DEPLOY's client's IT Operations. This position supports and automates the lifecycle of user accounts, hardware, and software, ensuring employees have the fastest, easiest, and best experience with technology.\nThe ideal candidate brings deep PowerShell scripting, troubleshooting, and automation expertise, along with hands-on experience in Microsoft 365 administration, Windows administration, and IT asset coordination.\nWorking under the direction of the IT Operations Manager, this role focuses on building and maintaining automation that eliminates manual work, standardizes IT processes, and improves IT operations and support.\nThe specialist executes hardware and software lifecycle operations, manages M365 and user administration, and provides Level 2 support for complex hardware, software, and account issues-continuously enhancing IT operations through scripting, integration, and process improvement.\n>>>> Develop and maintain PowerShell automation for hardware, software, and user lifecycle processes.\nManage user accounts, roles, and permissions in Entra ID and Microsoft 365\nAdminister M365 applications (Exchange, Teams, SharePoint, OneDrive) and automate recurring administrative tasks.\nDiagnose and resolve Level 2 hardware, software, and user issues, preventing recurrence through automation.\nIntegrate ITSM workflows with automation to streamline requests, fulfillment, and tracking.\nExecute procurement, logistics, and deployment tasks under IT Operations Manager direction.\nMaintain up-to-date user, device, and asset records across systems with a strong attention to detail.\nSupport new-site deployments and M&A integrations, coordinating hardware, and account provisioning.\nProvide surge support for Help Desk operations as needed.\nJoin a growing IT organization that values automation, precision, and continuous improvement.\nYou'll help transform how technology supports the business by automating processes, improving user experiences, and ensuring systems just work.\nWith eight businesses, 102 locations, and over 1,200 users, DEPLOY's client offers the opportunity to make a direct and lasting impact at scale. Your technical skills and problem-solving mindset will help us modernize, simplify, and deliver a best-in-class IT experience across the enterprise.\nSpan of Control: (incl # reports) No direct reports.\nDecision Making / Autonomy: Expected to independently identify automation opportunities, propose solutions, and implement approved process improvements with minimal oversight of the IT Operations Manager.\nFinancial Authority: Does not own a budget directly.\nWork / Problem Complexity: Handles moderately complex technical and operational problems across user and hardware lifecycle management.\nRequires deep analytical thinking, PowerShell scripting expertise, and a thorough understanding of Microsoft 365 and Windows environments.\nInfluencing / People Leadership: Collaborates cross-functionally with IT, procurement, and business unit teams to standardize processes and implement automation.\nEDUCATION / EXPERIENCE\nCertifications: None required\nEducational Requirements: Preferred: Bachelors degree in Computer Science Related field\nYears of Experience: 5+ Years of IT Operation or Systems Administration Experience\nKnowledge / Skills / Abilities: Expert level PowerShell scripting, integration, and automation skills.\nM365 Admin (Exchange, Teams, SharePoint) Windows desktop administration Hardware configuration and administration\nPOTENTIAL CAREER PROGRESSION = Potential progression to IT Operations Manager","description_format":"text","description_chars":3756,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T18:13:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:3","win:early"],"computed_at":"2026-10-13T21:18:51Z"},"pay":null,"html_url":"https://alion.io/job/deploy-alloy-it-operations-specialist-level-2","json_url":"https://alion.io/job/deploy-alloy-it-operations-specialist-level-2.json","meta":{"generated_at":"2026-10-13T21:18:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32673,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423417},"rest":"https://alion.io/mcp/rest/get_company?id=4423417"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdeploy-alloy-it-operations-specialist-level-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdeploy-alloy-it-operations-specialist-level-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdeploy-alloy-it-operations-specialist-level-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/deploy-alloy-it-operations-specialist-level-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdeploy-alloy-it-operations-specialist-level-2"}]}