{"id":3031510,"url":"https://alion.io/job/depop-backend-engineer-cx","title":"Backend Engineer - CX","company":{"id":51473,"name":"Depop","domain":"depop.com","url":"https://alion.io/company/depop","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Backend","role_family":"Backend","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":166000,"period":"year","method":"role_country_seniority_unknown","sample_n":424},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"Apache Kafka","optional":false},{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"Docker","optional":false},{"name":"Function Calling","optional":false},{"name":"Gemini","optional":false},{"name":"Java","optional":false},{"name":"Kotlin","optional":false},{"name":"Kubernetes","optional":false},{"name":"Python","optional":false},{"name":"Scala","optional":false}],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-30T01:51:15Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Company Description\nDepop is a peer-to-peer circular fashion marketplace where anyone can buy, sell and discover secondhand fashion. Our mission is simple: to make fashion circular by making secondhand as exciting and rewarding as buying new.\nFounded in 2011, Depop’s diverse community has helped move resale into the mainstream, where buying secondhand is no longer an alternative, but how people of different ages now engage with fashion. Today, more than 56 million registered users come to Depop to find great value, express their own personal style and give clothes a longer life. We believe that everything you want already exists, and our role is to help people discover it.\nPowered by a team of over 500 people, our company is headquartered in London, with offices in New York. In 2021, Depop became a wholly-owned subsidiary of Etsy - the global marketplace for unique and creative goods - and continues to operate as a standalone company. For more information, visit www.depop.com\nWe aim to create an inclusive environment where everyone is welcome, no matter who they are or where they’re from. Just as our platform connects people globally, we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences, knowing they drive innovation and bring us closer to our users.\nWe’re proud to be an equal opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status. We’re continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have.\nAI Disclosure: We use AI tools (Google Gemini) to help our team source and review applications for roles with a high volume of applications. These tools assist our recruiters in identifying great talent but do not replace human decision-making. At Depop, every hiring decision is made by a human.\nIf, due to a disability, you need adjustments to complete the application, please let us know by sending an email with your name, the role to which you would like to apply, and the type of support you need to complete the application to .\nAbout the team\nWhen something goes wrong after a sale, the CX squad makes sure it gets fixed fast, visibly and fairly, so a bad first transaction becomes a reason to come back rather than a reason to leave.\nWe own the systems behind what happens after checkout:\nDisputes and the in-app Dispute Resolution Centre, including self-serve returns and refunds\nAuto-cancellation and the protections that tell buyers and sellers when an order is covered and resolved\nAI-driven support automation and the APIs and integrations that power it\nInternal ops tooling and integrations with our customer support platforms\nOur data suggests that problems resolved in-product retain users better than anything that goes through a human agent, so our job is to automate the repeatable cases and leave the hard calls to people.\nWhat you’ll be doing\nBuild and evolve the backend services and APIs behind disputes, returns, auto-cancellation and support automation, from design through to production\nBuild and test the integrations that let our AI support look up and act on orders, refunds and shipping\nWork with CX Operations to decide where automation should act on its own and when it should hand off to a person\nDesign solutions ahead of delivery for small-to-medium problems, and contribute to the design of larger pieces of work in the team\nOwn the health of the services you work on: monitoring, alerting, on-call, fixing what breaks and paying down tech debt\nWork in an experiment-led squad: define hypotheses and success metrics, run A/B tests and ship behind feature flags\nWork closely with Product, Design, Data Science and CX Operations, and with partner teams such as Payments and Shipping when work crosses boundaries\nTake part in code reviews, retros and post-incident reviews, and help teammates get unblocked\nWhy this role is exciting\nYour work directly affects whether a user who had a bad experience stays on Depop\nYou’ll help shape AI-driven support in a fast-moving area with plenty of room to try new things\nYou’ll join a small team where engineers get real ownership and stay close to the user impact\nWhat we’re looking for\nCore requirements\nSolid backend engineering fundamentals and experience delivering production services, mostly on your own\nProficiency in at least one backend language such as Scala, Java, Kotlin or Python, and willingness to pick up others (most of our services are Scala)\nExperience building secure, reliable APIs used by external systems, including authentication, error handling and safe retries\nExperience with relational databases and data modelling\nUnderstanding of event-driven or asynchronous systems (queues, scheduled jobs, workflows)\nGood testing habits at unit and integration level\nExperience with CI/CD and production monitoring, and taking part in on-call\nHow you work\nYou’ll often own problems end to end, in an area where AI tools keep changing, so you’re comfortable setting your own direction and working things out.\nYou measure your work by whether it resolves customer issues, using data to check what’s working and what isn’t\nYou explain technical trade-offs in plain terms, share context openly and ask questions when things are unclear\nHelpful experience, but we value learning just as much\nCustomer support platforms such as Zendesk, including their apps, APIs or workflows\nAI support agents or chatbots: configuring their workflows, or connecting them to backend systems through APIs, tools or function calling\nPayments, orders, refunds or shipping domains\nMarketplace or e-commerce experience\nRunning experiments and feature flags with tools such as Optimizely\nKafka or other message brokers, workflow engines, Docker and Kubernetes, AWS and infrastructure-as-code\nAdditional Information\nHealth + Mental Wellbeing\nPMI and cash plan healthcare access with Bupa\nSubsidised counselling and coaching with Self Space\nCycle to Work scheme with options from Evans or the Green Commute Initiative\nEmployee Assistance Programme (EAP) for 24/7 confidential support\nMental Health First Aiders across the business for support and signposting\n\nWork/Life Balance:\n25 days of annual leave with the option to carry over up to 5 days\nImpact hours: Up to 2 days of additional paid leave per year for volunteering\nFully paid 4-week sabbatical after completion of 5 years of consecutive service with Depop, to give you a chance to recharge or do something you love.\nFlexible Working: MyMode hybrid-working model with Flex, Office-Based, and Remote options *role-dependent\nAll offices are dog-friendly\nFamily Life:\nFor birth parent: 20 weeks of paid parental leave for full-time regular employees\nFor non-birth parents: 12 weeks of paid parental leave for full-time regular employees \nIVF leave, shared parental leave, and paid emergency parent/carer leave\nLearn + Grow:\nTwice-yearly development chats and yearly performance reviews\nLearning budget\nUpskilling our employees with company-wide training workshops, materials and resources\nYour Future:\nLife Insurance (financial compensation of 3x your salary)\nPension matching up to 6% of full base salary with Aviva\nDepop Extras:\nIn-office Depop Shop (that’s free!) and a packing station with free delivery.\nSpecial milestones are celebrated with gifts and rewards!","description_format":"text","description_chars":7577,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Life insurance","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketplaces","Secondhand"],"lifecycle":[{"event":"open","at":"2026-10-21T20:24:12Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-30T06:20:16+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.867,"p_room":0.9,"age_days":10,"expected_fill_days":26,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/depop-backend-engineer-cx","json_url":"https://alion.io/job/depop-backend-engineer-cx.json","meta":{"generated_at":"2026-10-30T09:53:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14178,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51473},"rest":"https://alion.io/mcp/rest/get_company?id=51473"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdepop-backend-engineer-cx"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdepop-backend-engineer-cx"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdepop-backend-engineer-cx"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/depop-backend-engineer-cx\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdepop-backend-engineer-cx"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3031510}},{"tool":"search_jobs","arguments":{"company":"depop.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3031510},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}