{"id":2120305,"url":"https://alion.io/job/depop-it-support-engineer-6-month-ftc","title":"IT Support Engineer (6 Month FTC)","company":{"id":51473,"name":"Depop","domain":"depop.com","url":"https://alion.io/company/depop","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":71000,"period":"year","method":"role_country_seniority_unknown","sample_n":88},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Gemini","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Okta","optional":false},{"name":"Service Desk","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-08T23:57:16Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-13T11:54:04Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Company Description\nDepop is a peer-to-peer circular fashion marketplace where anyone can buy, sell and discover secondhand fashion. Our mission is simple: to make fashion circular by making secondhand as exciting and rewarding as buying new.\nFounded in 2011, Depop’s diverse community has helped move resale into the mainstream, where buying secondhand is no longer an alternative, but how people of different ages now engage with fashion. Today, more than 56 million registered users come to Depop to find great value, express their own personal style and give clothes a longer life. We believe that everything you want already exists, and our role is to help people discover it.\nPowered by a team of over 500 people, our company is headquartered in London, with offices in New York. In 2021, Depop became a wholly-owned subsidiary of Etsy - the global marketplace for unique and creative goods - and continues to operate as a standalone company. For more information, visit www.depop.com\nWe aim to create an inclusive environment where everyone is welcome, no matter who they are or where they’re from. Just as our platform connects people globally, we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences, knowing they drive innovation and bring us closer to our users.\nWe’re proud to be an equal opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status. We’re continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have.\nAI Disclosure: We use AI tools (Google Gemini) to help our team source and review applications for roles with a high volume of applications. These tools assist our recruiters in identifying great talent but do not replace human decision-making. At Depop, every hiring decision is made by a human.\nIf, due to a disability, you need adjustments to complete the application, please let us know by sending an email with your name, the role to which you would like to apply, and the type of support you need to complete the application to .\nAbout the Role\nWe're looking for an IT Support Engineer to join Depop's IT team.\nThis is a fixed-term contract of approximately 6 months, helping Depop through its integration with eBay.\nIn this role, you'll help employees through a period of change as Depop moves onto new devices, accounts and tools. You'll be a friendly, hands-on point of contact for colleagues across the business, making sure everyone can get set up, stay productive and feel confident with what's changing.\nDay to day, you'll run setup sessions, troubleshoot issues in person and remotely, and spot common problems so we can fix them at the source and share clear guidance with everyone.\nThe ideal candidate enjoys solving problems, loves helping people and stays calm when things move quickly. This is a great opportunity to get hands-on experience of a large-scale IT integration.\nYou'll work closely with the Depop IT team and eBay's IT teams, as well as people from every part of the business.\nWhat You'll Be Doing\nWork with the IT team across a range of hardware, platform and workspace migrations, answering employee questions and guiding people through each change.\nHelp deliver a company-wide hardware refresh, coordinating setup sessions to get employees onto their new devices and accounts.\nGuide remote employees through setup and onboarding, and provide ongoing support after handover.\nHandle onsite and remote support queries with a high standard of customer service, including questions and issues with new devices and tools.\nTake ownership of issues through to resolution, and flag recurring problems or improvements to the team.\nAnalyse common issues and keep documentation up to date as processes and tools change.\nAssist with AV, video conferencing and hardware setup and maintenance as needed.\nWhat We're Looking For\nEssential\nHands-on experience in an IT support or service desk role.\nStrong troubleshooting skills across macOS and Apple hardware.\nExperience with identity and collaboration tools such as Okta, Google Workspace, Slack, Jira and Confluence.\nExcellent communication skills, with the ability to explain technical issues clearly to non-technical colleagues.\nA customer-focused approach and patience when helping people through change.\nAbility to manage your own workload while working collaboratively across teams.\nAble to hit the ground running and deliver impact within a fixed-term engagement.\nNice to Have\nExperience with enterprise Mac device management, such as Jamf Pro.\nExperience with Microsoft 365.\nExperience supporting a device rollout, hardware refresh or system migration.\nFamiliarity with password managers and endpoint security tools, such as 1Password.\nIT or service desk certifications.\nAdditional Information\nHealth + Mental Wellbeing\nPMI and cash plan healthcare access with Bupa\n\nSubsidised counselling and coaching with Self Space\n\nCycle to Work scheme with options from Evans or the Green Commute Initiative\n\nEmployee Assistance Programme (EAP) for 24/7 confidential support\n\nMental Health First Aiders across the business for support and signposting\n\nWork/Life Balance:\n25 days annual leave with option to carry over up to 5 days\n\n1 company-wide day off per quarter\n\nFlexible Working: MyMode hybrid-working model with Flex, Office Based, and Remote options*role dependant\n\nAll offices are dog-friendly\n\nAbility to work abroad for 4 weeks per year in UK tax treaty countries\n\nFamily Life:\n18 weeks of paid parental leave for full-time regular employees\n\nIVF leave, shared parental leave, and paid emergency parent/carer leave\n\nLearn + Grow:\nDevelopment discussions to support continuous learning and professional growth.\n\nUpskilling our employees with company wide training workshops, materials and resources\n\nYour Future:\nLife Insurance (financial compensation of 3x your salary)\n\nPension matching up to 6% of full base salary with Aviva","description_format":"text","description_chars":6199,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Continuous learning","Flexible schedule","Life insurance","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketplaces","Secondhand"],"lifecycle":[{"event":"open","at":"2026-10-08T23:57:16Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; 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