{"id":1256023,"url":"https://alion.io/job/depository-trust-clearing-corporation-application-support-engineer-second-shift","title":"Application Support Engineer - Second Shift","company":{"id":1759477,"name":"Depository Trust & Clearing Corporation","domain":"dtcc.com","url":"https://alion.io/company/dtcc-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":36,"ghost_share":0,"stale_share":0.861,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":132000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":223},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache Kafka","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Datadog","optional":false},{"name":"IBM MQ","optional":false},{"name":"ITIL","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"COBOL","optional":true},{"name":"Copilot","optional":true},{"name":"Docker","optional":true},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-09-25T14:59:30Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-01T13:17:32Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Are you ready to make an impact at DTCC?\nDo you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.\nThe Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.\nPay and Benefits:\nCompetitive compensation, including base pay and annual incentive\nComprehensive health and life insurance and well-being benefits, based on location\nPension / Retirement benefits\nPaid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.\nDTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).\nThe Impact You Will Have in This Role\nAs an Application Support Engineer, you will play an important role in maintaining the stability, availability, and performance of critical business applications. You will work closely with development, infrastructure, and business teams to troubleshoot production issues, support application deployments, improve monitoring capabilities, and drive operational efficiency.\nThis role offers the opportunity to work with modern technologies across cloud, messaging, monitoring, and financial services platforms while supporting applications that are essential to day-to-day business operations.\nYour Primary Responsibilities:\nProvide production support for critical applications, ensuring timely resolution of incidents, production defects, and application issues. \nMonitor application health and respond to alerts using enterprise monitoring and observability tools. \nPerform troubleshooting and root cause analysis to identify and resolve recurring issues. \nCollaborate with development and infrastructure teams to investigate and resolve technical problems. \nMaintain and update support documentation, knowledge articles, and operational runbooks. \nSupport application deployments, vendor upgrades, and implementation activities across pre-production and production environments. \nExecute Disaster Recovery and Business Continuity procedures during planned and unplanned events. \nIdentify opportunities to automate manual operational processes and improve monitoring efficiency. \nSupport audit requests and operational compliance activities as required. \nPartner with development teams to enhance application reliability, supportability, and operational performance. \nAlign risk and control responsibilities with day-to-day operational activities. \nProvide support coverage during APAC business hours as required.\nQualifications\nBachelor's degree preferred or equivalent practical experience. \n4-8 years of experience in Application Support, Production Support, Software Support, or related technical roles. \nExperience supporting business-critical applications in production environments.\nShift information -\nSecond shift - Times in CSTMon- Fri: 2PM to 10 PM EST\n\nTalent Needed for Success\nExperience supporting Java/J2EE applications. \nStrong Oracle and SQL troubleshooting skills. \nExperience with Linux/Unix environments. \nExperience with monitoring and scheduling tools such as Splunk, Datadog, and AutoSys. \nHands-on experience with IBM MQ, Kafka, or messaging technologies. \nExperience working with Azure and or AWS cloud platforms. \nUnderstanding of ITIL processes including Incident, Problem, and Change Management. \nExperience supporting application deployments and production releases.\nPreferred Skills\nExperience within Financial Services, Capital Markets, Securities Processing, or other regulated industries. \nExposure to Blockchain platforms and distributed systems. \nExperience with Docker, Kubernetes, or containerized environments. \nBasic networking knowledge and troubleshooting skills. \nExperience with integration technologies such as IBM Integration Bus (IIB). \nExposure to AI-enabled tools such as Microsoft Copilot, GitHub Copilot, or similar productivity tools.\nThe salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.","description_format":"text","description_chars":5359,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Stock Exchanges & Market Infrastructure","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-09-25T19:09:58Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":47,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/depository-trust-clearing-corporation-application-support-engineer-second-shift","json_url":"https://alion.io/job/depository-trust-clearing-corporation-application-support-engineer-second-shift.json","meta":{"generated_at":"2026-10-02T02:48:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3804,"day_limit":5000,"remaining_today":1196,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}